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February 2024 by Remus
Zach and Malaysia were great. Car was clean and service was instant. Had no issues and they guided me through the entire process quickly. They were able to find the car I needed easily swapping out for a car that fit me despite the limited selection.
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January 2024 by T J L
Great leadership. Took care of answering questions about past rental out of State. Thank you.
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December 2023 by Brishonda Collins
Rich was great! Fast and friendly service.
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December 2023 by Perry burks
The service we received was great. The online check in made things so quick once we arrived to pick up our car. Heath gave us a excellent review of the car and also went over the option for extra coverage a few times lol, thanks Heath. Jake (not from state farm) was great helping with the return process. Thanks guys for everything ?
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December 2023 by Hunter Zachary
Great experience, fast service and they even brought me to pick my truck up.
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December 2023 by Lakendra Dunomes
Friendly service. No wait time. No issues!
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November 2023 by William Munch
Very busy place
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November 2023 by Jenni Larsen
Awesome service and extremely helpful! I lost my key. They towed the car and gave me a replacement vehicle at no extra charge... even with returning it to New Orleans! Thank you!!!
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October 2023 by Travis Ford
My experience with Enterprise in Hammond was awesome. They came to pick me up in a great vehicle. I had just gone through an accident earlier in the day, and the Enterprise person that picked me up was extremely nice and understanding. She even gave me a water when we got back to the store. When I returned my vehicle a day after that, Mr. Heath, the person that checked in my car, was very helpful and went the extra mile to take care of me to get me checked out quickly. It was an all around great experience.
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September 2023 by Charles Fulda
I had reserved a vehicle for Wednesday morning 8 a.m. On my way to Enterprise that morning around 7:30 a.m. , I got a text indicating there were no vehicles available. I decided to go to the Enterprise location anyway. When I got there the staff was very courteous and understanding. When I told them about the text, they immediately checked their records. Despite the text, they found a vehicle which was very suitable. Within about fifteen minutes they had me processed and I was on my way.
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September 2023 by Kelly Rodriguez
Went to this place because I had no other choice.The car they gave me had a bad tire, the steering wheel was crooked, the car smelled like someone smoked in it, there was fireworks in the trunk, and they rarely answer the phone. At least I was able to change it for a similar car 3 weeks later. Makes me wonder what kind of inspection these people do before giving their vehicles to customers.Edit: changed from 1 to 3. They were able to take care of my concerns later on.
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September 2023 by matt hernandez
This is my new spot for renting a car. My wife's truck was hit and we urgently needed a rental. When I entered I was immediately approached byLorniya. She was attentive and understanding of our situation and specific needs. We are a large family and needed a premium suv. After some calls and conversations with the insurance company, Lorniya stepped into action and got us what we needed. My mind is at ease knowing my family is taken care of.If you need excellent customer service, this is the place to go.
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September 2023 by Monica Velasquez
I had an online reservation, and I still had to wait an hour before leaving with a vehicle. To make matters worse, the vehicle reeked of cigarette smoke. I mentioned it to the manager before leaving, and they tried to mask the smell, but the smell came back when I made it to my destination. I ended up having to swap vehicles because I couldn't take the smell anymore. This is the second time this has happened when I rented a vehicle from this location.While the staff was very friendly, the wait shouldn't have been as long as it was, and the vehicle shouldn't smell so bad it needs to be swapped out.
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August 2023 by Phil Humphrey
The location has went down after Hurricane Ida. The wait time for vehicles are ridiculous when a reservation is set at 12:00 PM I should be able to be driving off the lot by 12:30,sometimes no vehicle is ready so you have to wait an hour or so. In some instances the team there can be very accommodating. This is the only reason I gave a 4/5
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August 2023 by Sarah Guarisco
I arrived to pickup my rental on Monday, July 31st and the line was very long and the computers had gone down. The staff was doing their very best to help customers and I could hear them apologizing to each person. I did have a bit of a wait before Heath brought me to the car I was renting -during the walkthrough I realized it was a bit smaller than I thought it would be so he was able to get me into a larger vehicle and even helped get it ready for me. Overall, my experience was very good and I commend everyone working that day for going above and beyond to help customers. Heath also gets an extra star from me-6 stars!!
