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November 2023 by Mia Rose
Bryce made this whole experience so easy ! He helped tremendously & made sure we got what we wanted ! I’d definitely recommend asking for Bryce !
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November 2023 by Juliette Burguieres
Nick is amazing! He stayed late to work with our schedule, is great at communicating and made the process quick and easy while making sure we were satisficed with our purchase! 10/10 would recommend.
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November 2023 by Jordan McMillion
I went in to look at a vehicle to trade my truck in for and it was a great and quick experience. Nick and Matt we extremely helpful with the whole process and we’re able to find me the best deal possible with a new vehicle. Very appreciative for these 2 guys and if you are interested in buying or trading for a new vehicle these are the guys to see
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November 2023 by debra villarreal
Absolutely amazing!! NICK was Absolutely the best to work with. We helped us through the entire process and went above and beyond. Everyone did!
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September 2023 by Stanley Trevillion
I understand that business is business. But i called Bill Hood dealership 2 days before driving about a hundred miles to purchase a vehicle there that caught my eye. And the day before I'm preparing to make the trip, I decided to show a friend the vehicle that I was going to purchase online. And the price had rising up by $5000. (Ls 500) Very bad business. Especially since i had an appointment date.
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August 2023 by Spencer Lunsford
Highly recommend Bill Hood! Our salesman, Chris Alvarez, was very helpful trying to get my grandma into a new vehicle. Unfortunately, we were unable to find the car right car for her, but Chris was amazing throughout the entire process.
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August 2023 by Josh Guillory
Chris Alvarez down at premium got me and my mom a car. Great salesman. Would definitely recommend 10 out of 10.
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February 2023 by dexter turner
Jay, helped me find my dream truck and made the whole purchase process smooth.
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January 2023 by Ghogert
Very helpful and willing to negotiate. Top quality vehicles aswell, recommended to anyone who is looking for great quality.
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October 2022 by Chase Spitzkopf
Please avoid this dealership at all costs. Below is a summary of our experience:We placed the vehicle on a rack for inspection prior to purchasing and found a list of items that needed replacement (mostly safety related). These were noted on a “We Owe” documented signed by both parties. The original salesman did nothing but lie to us about having work performed to the vehicle over the course of 3 months. We then started working with the sales manager, who did remedy one item but explicitly stated that they would not invest anymore money into the vehicle; thereby failing to uphold the We Owe contract. Cool. I left a voicemail with the general manager three weeks ago and have not received a response. I understand this is a used car dealership, but this is not the right way to treat customers. Period.Again friends, please steer clear of Bill Hood and any affiliated parties.
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October 2022 by Robin Bashrum
Initial process to purchase was great. The vehicle we purchased had. The front bumper hanging off. It was toe strapped on. We were told it would be repaired. Car was purchased Aug 12th. We had to take it to them twice to fix it. They have had the car since Sept 13th and it is still not repaired, cant get anybody to help. Several times I was told i would get a call back in an hour and never get a call back.
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September 2022 by Rocio Culbreath
I’m so happy I came to bill hood and found a car I really like. Thanks to Frank he was every kind ,patient , and knowledgeable!
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August 2022 by Steven Stathes
I bought a 2017 ford escape from bill hood premium used cars. I also purchased 3 year or 30000 mile warranty from them. I was told that the warranty is active when I purchased the vehicle. A week after I purchased the vehicle I started hearing a poppuing sound coming from the front drivers side tire. I had it diagnosed at allstar ford in denham springs. They told me that the c.v. joints need replaced. I was then told that I have to wait one month before I can use the warranty. Plus bill hood service department is giving me the run around. They need to quit telling people that they are buying a 300000 mile warranty. Because that is not the case.
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July 2022 by demetrice oten
Worst place ever to get a car. Drove there on Saturday to trade in car. Salesperson claimed car I was interested in was still there but when I got the salesman there claimed it had been sold. Plus, the dealership tried to low ball me with a $2300 amount for my car as a trade in. Almost forgot...Mike probably damaged my car when he took my car for a spin while I was test driving theirs. My son brought it to my attention late Saturday afternoon, 2 hours after leaving Bill Good. I can't prove of course because I have no cameras on my car, but I do know what damage I have on my car from my November accident. Grand total of it all...WILL NEVER DO BUSINESS WITH THESE PEOPLE!!!
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July 2022 by Janice Coari
Taylor sold me my truck excellent salesperson courteous kind and friendly. He was very knowledgeable about my truck. Great service they even delivered it me the next day. Great caring dealership thank you.
