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June 2024 by Cirby Beard
I would recommend Marcus Shelby to anyone that's looking for a vehicle
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June 2024 by Arissa Barnes
Marcus was the best salesman. He helped me under one day and he was very nice . 10/10 I recommend anyone to go here . Especially if you in the need or a new ride .
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June 2024 by Tay Brown
There is so much I can say but my experience has been horrible.
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June 2024 by cindy lobert
What a joke. They sold my daughter two lemon cars. First one needed so much work they said it wasn't worth it to repair. Was on the lot the very next day! Second one they "repaired" but didn't. Needs a new catalytic converter. They also sold the first one and my daughter still has the title. Threatened her that they won't repair the second car unless she gives them the title to the first. All around shady, illegal operation.
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June 2024 by Jane
Quickest and easiest transaction I have ever had a car dealership.
Definitely recommend.
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May 2024 by Hope Anstiss
I purchased my first car from here last week, and everything was absolutely amazing! Albert was my salesman and he was so nice and informative. He and Mike (the manager) worked with my budget and got me in a car! Matt (the finance guy) was also amazing. All around a great experience & I will definitely be back, and recommend them to any and everyone!
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May 2024 by Susan Whiddon
Joe was so easy to work with. I never felt any pressure. He kept in touch about the vehicle and made the entire process a breeze. I would definitely recommend Bill Hood and Joe specifically!
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May 2024 by Robert Taylor
I had the absolute best experience I've ever had with a car dealership and I was kind of raised in the business my salesman was Joe.giovino hope I spelled that right everyone I Matt there was professional and polite and the finance man was also very very professional no pressure his name was Matt at any rate that's where I'll buy if I ever do again and my daughter who was with me said the same thing thanks again guys for all the help and time
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May 2024 by Michael Langley
Marcus Shelby, I can’t find one negative thing to say about this man, we showed up out of the blue after walking away from another dealership on a done deal that went south, Marcus took his time with my wife and got her into a car she never even knew she wanted, he was very knowledgeable about what was on his lot and talked to us like human beings! Y’all give this man a raise!
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February 2024 by Brooke Scallan
Amazing customer service. I would definitely recommend to any family and friend!! Thank you for all you do!
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February 2024 by Harry Hagan
In and out in no time.....Highly recommended!
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February 2024 by Mitch Mc Daniel
I always get my oil changes and tire rotations there....fast service
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February 2024 by Savannah Dorsey
I really enjoyed my experience working with CD. HE sold me my first car, he was open and honest about everything knowing that I had little knowledge about purchasing a vehicle! On top of that, he made sure that I got the dream car that I wanted !! I definitely recommend working with him! Thank you CD! You’re the best
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February 2024 by Alexis Pechon
Purchased a 2018 Yukon back in late October 2023 that I was told needed at least 5 grand worth of work with no grantee of fixing after I brought it in with concern. When their used car service manager came back after test driving the vehicle after expressing concern about sounds from the engine, he said he BARELY made it back into the parking lot, and that the vehicle needed a whole new engine. Wow. I am very pregnant and have been driving around in this vehicle with my husband and 2 year old, thank God nothing happened to us. Extremely negligent and terrifying that this dealership sold me a vehicle in THAT poor of condition, and would love to know how it passed their alleged “100 point inspection”. Dealership offered to buy back vehicle or put $1k towards a $5k or more job. Unfortunately the warranty that I THOUGHT was included in financing on the Yukon did not exist, so my husband and I would have had to come out of pocket for the $4k balance. The process of going through financing AGAIN and lack communication/deceit has been an absolute nightmare. Also- don’t bother calling Trae their used car manager because you won’t ever hear back. STEER CLEAR from this dealership to avoid purchasing a lemon and going through an absolutely terrible customer experience. I am close to 8 months pregnant and never could have dreamt up going through such an absolute nightmare with NO vehicle that I can call mine yet and another baby coming soon. Cade Pray (taking over all of the Bill Hood locations) I pray you see this review and do everything in your power to rectify this as soon as possible. This experience has caused tremendous amounts of stress and is absolutely repugnant on all levels, all because of Bill Hood Imports’ absolute negligence in selling a customer an UNSAFE and FAULTY vehicle.
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January 2024 by lana mosley
Mr Bob Gaudet listened attentively to what I was looking for in a used vehicle. And searched until he found what I was looking for. No pressure and no slimy sales tactics. Julian in the finance department did an excellent job as well.
