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January 2024 by Charles Dudley
I got service by Scott, very knowledgeable and timely manner. Scott got straight to the problem and got me back up and running like I was never broken down. Thanks for helping me get back to Houston Scott.To whom it may concern (SCOTT NEEDS A RAISE).
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January 2024 by Donna Gaspard
We had an Emissions/Check Engine Light issue in our Entegra Anthem while traveling across country. The Big Wheel team stepped up to get us in and out of their shop and back on the road in less than 3 hours! Cody was our service team member and he was fantastic - friendly and extremely knowledgeable in his ability to service our needs. Thank you to Gary and Cody - highly recommend Big Wheel.
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January 2024 by Tom Krieshok
We were hauling our 5th wheel when after a rest stop on the hi way we suddenly lost acceleration. I could get the speed up to 65 eventually, but it took awhile, and if I had to brake, it took awhile to get the speed back up again. We found an RV park after a few miles, and the woman at the desk asked around for local diesel mechanics. Big Wheel was only a mile down the road so we drove it there. At first they said they could not get to it, but agreed to have the night shift mechanic take a quick look at it. He spent 45 minutes on it, tested a bunch of things, and blew out some part I didn't recognize. Anyway, it fixed it. The owner and the mechanic came out to tell us what they found and what they did, and sent us on our way, NO CHARGE. "Merry Christmas" is what the owner said, and "Leave us a good review". This is that review, well earned by Big Wheel Diesel & Wrecker Service. A Christmas miracle.
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January 2024 by Tom K.
We were hauling our 5th wheel when after a rest stop on the hi way we suddenly lost acceleration. I could get the speed up to 65 eventually, but it took awhile, and if I had to brake, it took awhile to get the speed back up again. We found an RV park after a few miles, and the woman at the desk asked around for local diesel mechanics. Big Wheel was only a mile down the road so we drove it there. At first they said they could not get to it, but agreed to have the night shift mechanic take a quick look at it. He spent 45 minutes on it, tested a bunch of things, and blew out some part I didn't recognize. Anyway, it fixed it. The owner and the mechanic came out to tell us what they found and what they did, and sent us on our way, NO CHARGE. "Merry Christmas" is what the owner said, and "Leave us a good review". This is that review, well earned by Big Wheel Diesel & Wrecker Service. A Christmas miracle.
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December 2023 by Jason Dion
Excellent first contact from this company. The price was fair as far as I am concerned. If I ever need a tow this will be the company I call. Thank you Big wheel!!!!
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November 2023 by True Vision Transportation
Big Wheel is the Big Deal!My driver was stranded in Hammond, LA when his Freightliner rig suddenly derated and shut off on I-12. Rhonda dispatched a tech to do a roadside regen, but later had to tow it into the shop. It was midnight on a Friday night, so we had to wait till Monday for full repair, but the team got on it fast and fixed a DEF exhaust leak and got us back on the road Tuesday morning. The price was good, and the speed, accuracy and professionalism of their service was great. Even after the tow, we were able to deliver our 45,000 of freight to our customer undisturbed. Thank you so much for the rescue! I highly recommend your team and will reach out if we ever need help in the area again.
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November 2023 by Juan Triste
I've been using this company for over 15 years and I always get the best for my money, I mean professional work and parts, excellent service and reliability.
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October 2023 by Ryan Ashmore
Disrespectful driver charged me 300$ for a tow from downtown Hammond into Tickfaw. After someone slammed into the side of my vehicle. The Cop who showed up on the scene said his family owned this company. He also held me responsible for the accident. The people who hit my car sued my insurance & got 40,000+ dollars. I was dropped by my insurance and my vehicle left damaged. I don't recommend Big Wheel towing to anyone ever! Take your money elsewhere and save yourself a lot of trouble.
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September 2023 by Poodle Larue
The slowest most unprofessional business I have ever dealt with. Don’t waste your time with this house of idiots. Very expensive.
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July 2023 by Martin70711
Worst people I’ve ever had the misfortune to deal with. Charged me to unlock the gate so that I could retrieve the keys to my deceased father’s house after they towed his truck from the wreck that he died in. Then charged storage for 30 days while I was waiting on the death certificate to be issued so that I could move the truck.
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July 2023 by Antonio Soto
I want to thank all personal from Big Wheel they are very professional on what they doI’m glad I found youMy truck is back in business after all that trouble I had ! Good job!!
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November 2022 by kevin adams
The tow truck driver was rude and would not help. Locked up car and would not allow me to get grandsons school bag out of car. He was right at the car and could have gotten it. Grandson had to go to school without having his work and bag.
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October 2022 by Cal Spoon
I picked up our bus from the dealer down the road after "service". The dreaded DEF warning for the sensor. The folks knew we were almost 400 miles away, that the bus would not make it, and that the light was on... Never said a word. Now the good part. Got ahold of Gary, he said I will fit you in if you can come now. He got right on it, tech figured out the issue in 20 minutes, contacted Spartan, who overnighted it, and I was on my way back to Galveston the next evening. The thing that struck me the most, as a business owner, he was moving around the shop as a real General would a battlefield. He knew every single tat that was going on in that office, in that shop, nd with those parts. Shop was clean, well organized and well equipped. I think for many, his get it done attitude with no frills scares them, or "intimidates" them for the lack of it in themselves. I was impressed, and will probably bring the coach back to him for that reason, even though they are 400 miles away. Thanks again Gary.
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October 2022 by America First
it is not 24 hours at midnight goodbye until the next day the labor to change a tire 140 an hour and a more used tire 200 plus the fees
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September 2022 by Christopher Yawn
I just want to give a big thank you to the staff at big wheel. They are some very nice and genuine people and if anybody says any different than I would say they're lying. Much appreciation to the owners and big thank you to Daniel and I owe you a shirt buddy. Need to know what size. Thanks
