Walgreens offers a mixed experience for customers. The store provides a clean environment with a large cosmetic section and good discounts on high-end cologne and perfume. However, service quality varies significantly. Some customers appreciate employees like Ashley, who go above and beyond to help, even when facing technical issues, showing genuine care and kindness. Others, however, report slow pharmacy service, with waits often exceeding 15 minutes, especially during busy times, which can be frustrating, particularly for those needing medication urgently. Delivery issues also occur, with some orders not arriving on time or being delayed without clear communication. The store staff at the register sometimes lack knowledge about products or pricing, leading to dismissive attitudes and a need for customers to insist on proper service. Respect and good treatment are not always consistent, with some customers feeling dismissed or not treated respectfully. Prices tend to be higher than average, but weekly sales and markdowns offer some savings. Overall, Walgreens is a convenient place for shopping and cosmetics, but the pharmacy service may require improvements in efficiency and staff training to enhance the customer experience.
