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February 2023 by JL
1 mb per second for data speeds the worst cell phone coverage
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January 2023 by rtregle
The amazing customer service I received at this location clinched my decision to switch to T-Mobile. I had been researching doing so, but the top-notch customer service I received from Daidrian made me feel totally comfortable with going forward. His knowledge level, professionalism, courteousness, and superior customer service skills made all the difference. I can't praise him and T-Mobile enough for making my life less stressful and more enjoyable. Thank you!!
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November 2022 by Steven Murphy
Extremely friendly and helpful staff. Went well out of their way to assist switching service. Highly recommend.
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June 2022 by Liz G
These individuals who are in so call management are very incompetent. One of the individuals give out false information and the other cannot properly hold their composure while while communicating with you. If management have poor customer care and cannot greet you as soon as you walk through the door. This store needs to shut down for coaching or fire the entire crew and have a job fair to enlist employees who value customer care and are competent to solve problems with accurate solutions. I would NEVER in my life walk-in to this location again. They lack major accountability and not one time admit fault. Basically more lies pile on with additional lies to convince you to believe it’s true. Why hire ppl who cannot solve issues? Why hire people at this location who overall does not want to work? Sounds like to me they are here for a check and if it’s not any easy solution, then they want to feed you lies to get you out the door. Store Manager she is worse I see why they have attitudes because she has one and she doesn’t not hold herself to a standard, because if she did her employees will follow her lead. She doesn’t not greet anyone or asked how can I assist you? Have you been helped? She likes to hang out in the back. If that’s who T-Mobile desire to keep in their store than so be it. I will not return. ****Please DO NOT send me a follow up response regarding trying to make it right**** Because you should have made it right when I was in the store.
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April 2022 by victor ortega
Would give a 0 if I could. went in to swap my old phone for a new one and while she was working on my phone she was on Expedia booking hotels and not paying attention to anything. Asked her 4 times if they had the Samsum 21pro in stock and her replied in a rude way was "idk we have to check the back" but she never did, she went back to her phone to book her more important hotel than taking care of the costumers.After she was done she told another associate that we wanted to order a new phone and walked away, did not told us the name of the associate she just told him and walked away.Worse experience ever, would rather drive to Siegen for now on.
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April 2022 by Don Colvin
This experience with T-Mobile is tied with Att as the worst customer experience I've ever had. Believe nothing that comes out of their mouths.
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April 2021 by Libby Ruth Bergeron
The employees are rude and they are only there to get a check. They are more worried about closing the door than helping their customers!
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March 2021 by Lexie Mone’t
Love the company, went to the location and was ignored when I first got there. Then when I went to explain why I was in there I was met with attitude from the woman at the counter. I’d recommend going to a different location.
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October 2020 by rafael chavez
Very bad customer service
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August 2019 by J Walk
Each time I’ve gone into the store I’ve received excellent customer service. The staff is always friendly and helpful.
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August 2019 by Don Batiste Jr
Great service, great deals, best coverage around
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May 2019 by Cecelia Henderson
Derninisha and Don were great at the Gonzales store. Thanks y'all
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January 2019 by Todd Lemmiksoo
Nice sales person with the right information
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January 2019 by Drew Hebert
Had a bad experience don't think I'll be back even though it's the company of always been with wish someone could resolve that
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December 2018 by Antonio Munguia
Customer service is really bad don't go to this place