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“Today I went in to get a phone repair on my iPhone 7+ and I asked the gentleman there how long it’s going to be until it gets fixed and he told me it’s only going to take about 15 minutes so I told him OK I’m going to go and pick up something from down the road I won’t be that long I got there parked my car and then he gives me a phone call letting me know that my phone is ready I went back and picked it up and it was working perfectly even better from before thank you mike for your help if you guys ever go to Dr. wireless make sure you ask for Mike”
“What an amazing experience. Great customer service, knowledgeable, friendly. Specially, agent Naoom(sorry spelling) he was beyond amazing. Highly recommend its A+.”
“Oh I just love Chris at the location in Gonzales on airline he is always so loving caring and helpful he makes me feel so good no question is a stupid question or a dumb question anything I ask he always has the answer and if not he's going to go and find it everyone there actually are sweethearts but I kind of got attached to Chris because besides working he's always willing to give a good conversationhe is truly an angel.. you could be having the worst day and his smile his presence his vibe his Aura will just lift you up and I can't explain how much I or anyone appreciates that... Customer service is not just always about what the person came in for it's about making sure that customer is good in any way possible that you can help while they're in your store and you're there customer service provider for that short time.Thank you all of Cox wonderful staffAnd much love light and energy to my favoriteChristopher keep up the great work!!!!!!”
“This store was my third stop after
Leaving the other store in Gonzales (waited 45 minutes over there because only one person working & to be told I need to go to an official store) I walked in here and at least there were multiple reps working. When I told them my issue, they said “I don’t know what she sent you here, that needs to be done by you online” I was very overwhelmed and about to have a panic attack, the ver nice rep Joy took me over to a table and she got it all done for me. She technically could have said it’s not her problem but she didn’t. THANK YOU JOY for helping my day start going in a better direction.
I wish I could rate a zero for AT&T though, I mean, everything is so complicated & more is being put on the consumer to do for themselves. What about the elderly or mentally challenged people?!? Sad!
Anyway, again, thank you Joy for your kindness & patience. It meant more than you could ever know.”
“The times I have visited the place, the guys who serve are very. Professional and helpful, they always give solutions to the problems that one may have, thanks for the support????”
“Very nice and efficient. I had a slight language barrier problem with one of the guys, but overall, a great experience. I would use them again and recommend them to anyone.”
“The staff in that Tmobile store are great everyone was happy very welcoming I had a very nice time when getting my phone set up I have a home internet it works great
Leticia, Lilian were great and very patient with me when trying to set it up.”
“I really really love Walmart! The best part about it is that they have different sized Carrots! I love shoving the baby carrots up my butt. The service is great! Sometimes they help with the carrots!”
“Heather helped assist us and she was AMAZING!... You should duplicate her and have a store full of Heathers!!! She was responsive and quick to get me a new phone. She guided us through the entire process with extreme knowledge. Be sure to give Heather a raise at the Airline & Duplessis location!”
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“Kia was very patient and helpful and answered every question. She was kind and the 2 hour visit seemed fast. Your company is very blessed to have such a wonderful young lady working there”