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November 2023 by Kim Simmermon
Jade was very knowledgeable, quick and efficient in assisting me with a new mattress purchase and providing me all the needed information. The delivery process was just as described and on time, courteous, and efficient. Perfect experience. ????
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November 2023 by Patty Simon
We purchased a Sealy hybrid mattress today at the Gonzales location. This was our second opportunity to deal with Jade and we were once again extremely impressed with her quality of customer service. Jade is so pleasant to work with and we were very pleased with the mattress we chose. Jade is knowledgeable on all the products and so personable. We highly recommend Mattress Firm and we especially recommend asking for Jade!
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November 2023 by Lynette Falcon
Jade was extremely helpful and knowledgeable. She helped me pick out the right bed for my mom.
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November 2023 by Jamie L.
One time bought a mattress here and it sagged so bad after 7 or 8 months we had to get another king sized mattress from somewhere else. That was very costly and all these people offered was a 25 dollar coupon on our next mattress bought from them. GTFO ill never buy another mattress from them
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November 2023 by Dena Wooldridge
Our sleep expert, Jade, was amazing! She was friendly, professional, and very knowledgeable about the products they offer. If you’re in the market for a new mattress, we highly recommended visiting Jade at the Gonzales location!
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October 2023 by Joyce Arnold
The lady Jade that serviced me was very kind and knowledgeable. The rating that I can give at this time is only on the sales person, and not the mattress. I would give her a 5 star. She wasn't pushy or over bearing in any way. She didn't speak down to me and treated me with respect.
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September 2023 by margaret magee
EXCELLENT. Great deals.@Mattress Firm.Shout out to the young lady who walked me through the process of my purchase 9/11/23.
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September 2023 by Tabatha Roussel
Jade was wonderful to do business with! So helpful and personable. We were in and out, got exactly what we wanted without feeling pressured to spend more, and don't get me started on the holiday and bonus discounts.
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Not happy with what I ended up purchasing,I ended up buying a outlet mattress and it didn't dawn on me that I gave a a ten year warranty for fifty dollars and I don't think it's fair, I could see reducing it some, you did offer me a chance to buy a warranty which to me id stupid. So I probably won't do business with your company again because you took it back and inspected it and sanitized it twice you said and said it was fine for resell. So it should have had a reduced warranty of a couple of years maybe, That tells me that you don't trust your own products and again I made the choice and will live with it,but in hindsight I basically got screwed because it didn't dawn on me that I just screwed myself and didn't realize it till later that evening. My mistake and your greed cost you a customer.
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September 2023 by John Monestere
It was great Jade took very good care and we are very happy. We had a Sealy mattress for maybe 8-10 years and we loved it. We’re hoping this Sealy will serve us well.
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September 2023 by Peggy Linn
The man who helped us, was borderline creepy. I genuinely believe he thinks his sense of humor is funny, but so unpleasant and unprofessional.
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September 2023 by Kerry Prewitt
Jade was very knowledgeable and professional. We had a nice, quick transaction.
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August 2023 by Buffy Johnson
Mashala was great! Immediately upon entering the store, she greeted me and my husband. She was very professional and pleasant. In addition, she was quite knowledgeable about all the products. She made the entire buying process enjoyable.
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August 2023 by Janna Jordan
The “sleep expert” was so friendly and knowledgeable without being pushy. He made the experience seamless and went above and beyond to accommodate our needs. Delivery was also seamless. Great experience!
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July 2023 by Mary Jo Nye
Jade was awesome she showed me several mattresses, she explained what the differences were. I wanted a firm, yet soft bed. I also wanted a solid mattress that wouldn’t be too easy to slide off of the slatted bed frame. So thankful I called Mattress Firm and purchased my new mattress.