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August 2024 by Robbie Jeter
They're great
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July 2024 by Daniel T
The store and stuff are good. But my services literally go out atleast twice a week. Last week it went out and took 3 days! For it to come back on. Always experiencing outages in the area.
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July 2024 by Jennifer Rains
It literally would have took an hour just to drop off a equipment. That's really bad customer service. I know Cox really wants to do this mobile thing, but you should split the stores.There should be a cox mobile store and a store where you can pay your bill and drop off equipment or different departments. A customer should never have to wait an hour just to drop off equipment.
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February 2024 by Jazz John
Oh I just love Chris at the location in Gonzales on airline he is always so loving caring and helpful he makes me feel so good no question is a stupid question or a dumb question anything I ask he always has the answer and if not he's going to go and find it everyone there actually are sweethearts but I kind of got attached to Chris because besides working he's always willing to give a good conversationhe is truly an angel.. you could be having the worst day and his smile his presence his vibe his Aura will just lift you up and I can't explain how much I or anyone appreciates that... Customer service is not just always about what the person came in for it's about making sure that customer is good in any way possible that you can help while they're in your store and you're there customer service provider for that short time.Thank you all of Cox wonderful staffAnd much love light and energy to my favoriteChristopher keep up the great work!!!!!!
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December 2023 by michael blackmon
Great service
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November 2023 by jayy bxtchh
Long line
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November 2023 by Virginia Mariscal
This store is always a joy to visit. The employees are great and always find ways to save you money on your services. Micheal is great.
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September 2023 by Diedra Bureau
Got in and out in reasonable time and Nancy was very professional and knowledgeable.
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July 2023 by R. Shane Marchand
Friendly and courteous staff. Quick and easy.
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June 2023 by J B
We recently switched to COX. With in 2 weeks of switching the majority of people in my area did not have wifi at all. You saw COX trucks all over, on it fixing the issue. However now it's running slow, and likes to randomly just blimp out.
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May 2023 by Dean Hinson
Continously having outages and absolutely horrid service.
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April 2023 by Steve Storey
They switched out my equipment efficiently and there was no charge. Very happy.
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November 2022 by David LeBlanc
On time and very professional
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November 2022 by Nikkie Robertson
Good customer sedvice.
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August 2022 by Jeremy Hitt
Some of the worst internet I have had. Hands down. I pay over $200 a month for Cox. Customer service is terrible. Our internet goes down EVERY DAY. Speed test show below 5 MBPS per upload speed and below 5 for download speed. ( It's been worst too). I pay for gigablast and I pay for unlimited. So I basically am paying for nothing. I have had technicians come and said multiple times that it was a wire issue and it's fixed. Still does the same thing. Also was stated I am not eligible to my internet router when I was initially told I could. Terrible service for the amount i pay for RESIDENTIAL AND your price.
