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November 2023 by Tara Elmore
$10 check cashing fee for non account holders. Got a paycheck with my employer and had to pay $10 just to get it cashed.
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November 2023 by Laie Wong
Horrible I mean horrible place to do business with. I can’t stress this enough. Bad bad bad service. Just bad. Tried to get a ghold of someone over the phone for 3 hours straight
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November 2023 by Richard Raymer
The teller was very kind and helpful.
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June 2023 by Billy Young
Got my student loan check from Remington College, stop here this morning to cash it, a Spanish person waited on me, she looked asked for 2 forms of ID had me to sign the check, then she started looking at the screen again and looked, my mind said that she was tring to fine a reason not to Cash it, then she came up with tis , they had deposited the money yet, that didn't male any sense to me so I went to the bank manager who didn't try to fine out or assist me in finding out wat was wrong she just passed it own to someone else who went back to the same lady that rejected it the 1st. Time. So I called the issuer who told me that the money has been there every sense the 7th of June, 2023. I went back to another teller which was black who cashed it right away. I FEEL LIKE I WAS DISCRIMINATED AGAINST BECause I was black. SO NOW IM REACHING OUT FOR AN ATTORNEY AND OTHER SUPPORT TO MAKE SURE TIS DONT HAPPEN AGAIN.
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December 2022 by Cristina C
Broken ATM for a month at 13091 Airline Hwy A, Gonzales, LA 70737. Trying to report to branch as customer service number suggests to the branch. But every time i call no on answers? Guess I will have to go in face to face to explain next time i am in the area. Could have been easily explained over the phone. Need more Chase ATM and banches in this area.
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September 2022 by Isaias Torres
Can't even get them to answer no matter howany times or days in a row I've called.
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April 2022 by ELZI The Light
One of my favorite locations. Is like everytime I go, is like vip. Lol...
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February 2022 by Dana Trahan
Been on hold for over 30 minutes with customer service's 1-800 number. I can't even get through to the bank in Gonzales. Ridiculous!
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August 2021 by Belinda B. (FerretGal)
No waiting. No hassle. Super friendly courteous Bankers. Each lane had approx 2-3 cars waiting. In less than a minute of pulling up in line a car moved up, then again until I was at the service section. Everything was provided & ready. Easy to use tumbler took my business quickly to the teller & came back quickly with my ID promptly returned & a "thank you" have a great day. I highly recommend Banking at this Chase Bank location.
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March 2021 by Net BROOKS
The worst of the worst the conversations on phone is more important them the customer's in the lobby.
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December 2020 by Jennifer Stoyer
Very unknowledgeable employees that were short and disconcerted with my dilemma. Linda was very standoffish and didn't even want to help it seemed like from the beginning of our appointment
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November 2020 by Ferret Gal Belinda B
No waiting. No hassle. Super friendly courteous Bankers. Each lane had approx 2-3 cars waiting. In less than a minute of pulling up in line a car moved up, then again until I was at the service section. Everything was provided & ready. Easy to use tumbler took my business quickly to the teller & came back quickly with my ID promptly returned & a "thank you" have a great day. I highly recommend Banking at this Chase Bank location.
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November 2020 by Paul Paulson
Amazingly long and ridiculous wait times. Terribly designed driveways and parking. This is a major bank... you cannot get to the drive up ATM’s without having to wait in the drive up banking lines during business hours. Come on Chase..... you can do better than this.
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November 2020 by Soufiane Sihsi
Bad service bad attitude
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May 2020 by david adams
As a long time customer and a small business, I went to my personal banker at Chase to apply for my Ppp loan. The way the handled the whole process was totall incompetent and later I learned that they focused on the really big businesses because that was more profitable. Jamie Diamond the Ceo at Chase really showed his true colors on how Chase handles the PPP process.
