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February 2023 by Ioan Wisdom
Awesome folks, pretty much family feel. Upstanding service .
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October 2022 by CA Development & Construction LLC
So I went online and ordered a library ladder and railing. Then I added the corner pieces. At no time did the online service flag the order that the corner pieces were not compatible with the kit and extra pieces I ordered. To me if you are going to offer a self service option you should have some fail safes built in to your web page. (This happens on different web sites I've used.) When I called to exchange the pieces and questioned the problem I was told I should have called.(Defeats the purpose of having online ordering.) Everyone was very nice and I did receive my replacement in a timely manner and at a discount. But I ask should I be here in the first place. Having spent and extra $1000.00 I can honestly say I am disappointed. They can only take back a portion of the order and a small one at that having already assembled and painted the ladder that was part of the kit. Also unlike most web sites when you put in an item items relative to the kit should come up or you should be able to fill in a questionnaire to get what you need. Your people are great but your web site is sub par.
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September 2022 by Ryan Mahon3y
Changing my review shipped me wrong railing width, missing most of the bolts, missing wall mount guide. Didn't say non drilled holes, no instructions. Don't buy from them! A lot of money for 2 doors down the drain!
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July 2022 by Kate P.
we bought a three story spiral kit. Our contractor installed them. The design is cheap and does not last. We have had to spend days at a time tightening things and fixing the railing. The plastic top rail has cracked and a hold about 2" big snapped off from snow falling off our roof onto it. I may just take them out entirely and switch to paragon stairs. The design mechanisms are set up for failure and a short life. The stairway shop blamed our work, rather than send us new railing and replace crappy parts.
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April 2022 by Veronica W
The stairs we ordered were exactly as advertised. They make a nice focal point in our living space and allow for much easier access to the loft area than the circular stair they replaced.
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March 2022 by Disaster Prevention Services
So I went online and ordered a library ladder and railing. Then I added the corner pieces. At no time did the online service flag the order that the corner pieces were not compatible with the kit and extra pieces I ordered. To me if you are going to offer a self service option you should have some fail safes built in to your web page. (This happens on different web sites I've used.) When I called to exchange the pieces and questioned the problem I was told I should have called.(Defeats the purpose of having online ordering.) Everyone was very nice and I did receive my replacement in a timely manner and at a discount. But I ask should I be here in the first place. Having spent and extra $1000.00 I can honestly say I am disappointed. They can only take back a portion of the order and a small one at that having already assembled and painted the ladder that was part of the kit. Also unlike most web sites when you put in an item items relative to the kit should come up or you should be able to fill in a questionnaire to get what you need. Your people are great but your web site is sub par.
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March 2022 by Jason Humphrey
Had the selection we needed and in stock. Fakro stairs are great. They shipped them so fast we weren’t expecting them for another 3days but they kept us informed all the way. Great company!
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March 2022 by Glen Johnson
I responded to the delivery site indicating that I would not be home during the delivery time frame. I indicated that I would not require a signature and provided a specific code for the gate with instructions to put the item next to the front door. These instructions were not followed. Instead the driver arrived without my knowledge and tried to deliver the package but could not because he was not provided with the delivery instructions. It was not until 2 weeks later when I tried to find out why nothing had been delivered that I learned of the 1st failed attempt. When the second delivery was made, I was informed the driver would call me before the delivery. He did not. But at least I finally got my package. Also the driver spoke NO english.
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March 2022 by Donald Porteus
Aside from the fact that this reasonably common item was Out Of Stock at all of the places I originally espected to buy this Werner Attic Ladder, The Stairway Shop was the least expensive in the end. I had it to install in a little less than 3 days which was an unexpected benefit. Something that I never would have expected, but pleased to find out.
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January 2022 by John Maurer
I cannot say enough good about my new attic pull down stairs. they are extremely well built and were a piece of cake to install. very high quality construction. I have a 14 foot high garage and didn't know how I was going to access the attic . I am very very pleased. Thank you to the stairway shop!!!!
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January 2022 by Steven McCoy
The Stairway Shop was at least 50% lower for the same item than all of their competitors and suppliers on the internet. The handrail end fit well. I highly recommend these folks for all your stair parts needs.Steven
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December 2021 by Scratch Your Eyes Out
I ordered a Warner compact attic ladder. I couldn't find it anywhere locally. I paid about a third more money than Home Depot and Lowes had it listed for but I didn't want to wait months for them to get it back in supply. Ordering from The Stairway Shop was very easy. They shipped it out very quickly and I received it in less than a week. It could have been packed a little better because one of the ladder rails were bent in 2 places and I had to straighten it out for it to work. If you can wait for other places to get it in supply then do it, otherwise if you don't mind paying more, then ordering from the The Stairway Shop is fine.
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November 2021 by Tony Carbone
The stars are heavy duty as advertised. They work well and the instructions for installation and use were accurate and easy to follow. Our only issue was with the shipping. One of the lips that seals the hatch to the ceiling wall must have gotten bumped. There was a significant bend at the corner and part of one side. It wasn't worth it to us to return. We gently returned it close to original shape. When we repaint we will use some touch up paint where the bend chipped the paint. Great stairs though, easy to use and very sturdy.
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October 2021 by Bill Mansfield
They have all different types of attic stairs that extend down,commercial ladders for a good price, walk boards and safety equipment
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October 2021 by William Austin
Easy to install and added so much to a safe way of getting into and out of the attic.thanks you
