-
August 2023 by Kevin Prather
Used to be a really good dealership. I had bought 4 vehicles in a row with great service. The mechanic shop used to be really good also. Go to get my 5th vehicle and the salesperson that used to be great and sold me all 4 vehicles I bought just walks away after I asked a question and went on to someone else like I didn't exist. I end up buying a vehicle at another dealership that was brand new. Well the clutch makes a loud noise when we press it and let go. Being Don Shetler isn't far from home and the shop had been great we bring it over to have it checked out after making an appointment. They somehow say they can't hear it. I go to pick it up and I hear the noise. I had them get in with me and showed them the noise for him to say I'm not sure what that is. Let it get worse you have plenty of warranty. I told him I don't want anything else getting damaged but that did no good. Here we are with the noise getting louder and stop by for them to try again and we were straight up told NO.
-
August 2023 by Mary Venable
Wendy Gary was my dealer. New cars are hard to come by but she worked with me to get my brand new 2024 Encore GX Preferred… it took several weeks to come in - like anywhere else- not a big deal because she kept me posted of where it was on the rail line, when it was due to port and when it would be in. She went out of her way to help me get my little dream crossover and took the time to teach me all the technical stuff. She was very accommodating, kind and had a great sense of humor and patience. I think if I ever need another vehicle I will go to them. Customer service was awesome! Need a new car? Go see Wendy Gary at Don Shetler’s in Crowley!
-
June 2023 by Erica Labby
They were so nice and didn't charge me out my butt for a brake job. And checked my front ones too.
-
March 2023 by Colleen M.
I would like to start this review by saying that there are very nice ppl who work here. However I can confidently say that the mechanic who worked on my car does not care about other peoples property. They damaged parts inside and outside of my vehicle and this is not the first time. My vehicle left with a dent that it didn't have when we brought it in and scratches all over inside my car. DO NOT bring your car here for any work. It will leave with more problems than you started with & this dealership does not take responsibility for any damage they cause. The owner was no help to us and did not contact us in a timely manner to hear the problems, my husband had to call repeatedly for 2 weeks & nothing. Save yourself a headache and a lot of money.
-
February 2023 by Paul Thibodeaux
On April 2022 I had problems with my 2016 duramax. It had a long starting time and was dieing out on the road. I drove to the nearest dealership Don Shetler Chevrolet in crowley. The service girl pulled a code that the crank shaft position sensor was bad. They kept my truck for a week looking for the problems. They called me and said that it was the cp4 injection pump was the problem. After they changed the pump that was $8500 it had exactly the same problem. Then the mechanic or part changer pulled the code for the crank shaft position sensor which fixes the dieing out problem. Then they said they had it fixed and charge me 8500dollars. After keeping it for weeks I got in it and still had the long cranking time. I brought it back and they kept it for couple more weeks and never fixed it. I been trying to get them to warranty there work for months only be told that they can't fix it. They broke parts didn't tighten bolts on the intake and hoses. Never warranty any of it. Untrustworthy and worse service ever. I will never do business with them again and advise everyone to do the same. Save your money go somewhere else
-
September 2022 by Leslie Thayer
Had my vehicle for three days. Price up everyday. Even more when I picked up. Made it two blocks and HOT engine light came on. No antifreeze in my car. Ugh!!!!!Don Eddie the owner was quick to make it right after I contacted him.Thank you ?
-
September 2022 by Selena Matts
Thank you So Much Miss Wendy for all of your assistance. Wonderful place to buy a car. If you're in search of a vehicle ask to see Miss Wendy she is such a genuine salesperson. VERY SATISFIED with the service! She made us feel like friends and not just a sale. We can not say Thank You enough!
-
April 2022 by Jamie Dwyer
Good people great service.i bought 2 trucks from this place I love them but I constantly having problems with them both
-
April 2022 by Wong Xixi
Thought a high fee would do a different job, but still didn't fix your car, very disappointed
-
December 2021 by Selena Celestine
Thank you So Much Miss Wendy for all of your assistance. Wonderful place to buy a car. If you're in search of a vehicle ask to see Miss Wendy she is such a genuine salesperson. VERY SATISFIED with the service! She made us feel like friends and not just a sale. We can not say Thank You enough!
-
October 2021 by Sherry Benoit
Go see Wendy Gary for your vehicle
-
September 2021 by Nakaya Allen (Nikkie)
I highly recommend shopping with them. Ms. Nicole is an amazing salesperson. She allowed us to look over the vehicle we were interested in purchasing. Never once did she hover around and pester us. She answered all 1,001 of our questions. I can’t thank Ms. Nicole enough for making our purchasing process enjoyable. .
-
September 2021 by Tyshanta “qteepiela” Andrew
Went to have my Chevy Cruze repaired. They gave me a loaner Buick Encore. Fell in love with it and ended up purchasing one. They took care of me without having to miss any work. I called and wanted to purchase. Nicole took care of everything and when I got off work, went to sign the papers.
-
September 2021 by Winnie Boullion
Went for a quote for car repairHe was very nice and helpful
-
August 2021 by Hannah Richard
Great first experience at this dealership! Our salesperson Nicole was top notch! It was a very smooth and easy transaction!!
