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August 2024 by Harold Wright
I was forced to wait over 30 minutes for service even though there were two representatives who were available.
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August 2024 by Bonny Costner
Diana at Verizon on Hwy 190 in Covington, Louisiana is truly an asset to Verizon. If it weren’t for her tenacious, kind and understanding personality I would have canceled my service with Verizon and returned to AT&T. The mess created on my account was the biggest spider web of incompetence I’ve ever seen. Each time Verizon was called to correct a problem, another was created. Once I entered the store itself and explained the situation Diana listened and literally took the reins in this rodeo of events. Diana stayed in touch with me daily reassuring me that she was working on a resolution and would not stop until the account was returned to the original status. I personally spent about 20 hours on the issues created by multiple Verizon customer service employees while I’m certain Diane spent well over 40 hours and over 3 weeks on my account alone. Diana is the only reason that Verizon did not lose a large account. I will never do business again through customer service. I have complete faith in Diana to take care of any of my Verizon needs in the future. Diana has over 20 years experience and is truly an asset to Verizon. I hope they realize that!
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July 2024 by Logan Foster
Staff was so helpful and friendly!
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May 2024 by Julie Bergeron
This is my first review ever on google but signed up just because I was spoken to so poorly by the store manager. It’s a shame because the people in the store who signed me up were so nice and patient with us. Customer service with this manager should be a priority for Verizon.
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March 2024 by Greg Gibson
Customer service is a joke here, at least with the individual I had the pleasure of dealing with this morning. Even worse, I was working on a business account with at least 30 devices, they couldnt have cared less.
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December 2023 by Keith Bodin
I'm sure the employees are great here, but they were too busy to even acknowledge my arrival there.
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November 2023 by hallie rogers
Great customer service! Micheal was such a big help and got me the best deals! He explained everything I needed to know and answered all my questions with ease.
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October 2023 by Justin Stafford
I really don't know what to say. I'm still confused about the situation of going there earlier. First off I wanted to buy a phone out right but the woman wouldn't tell me how much anything was. She insisted on finding a promo that I told her I wasn't interested in. I asked her about my account and got no answers. Then I ended up not buying a phone from them because she basically talked me out the door and acted like they didn't want my money. It was an odd and confusing situation. Now I think I'm leaving Verizon because of their employees not caring. She let a huge sale walk right out the door.
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October 2023 by Daniel Judice
Went in for an upgrade and not only got a great deal on a phone but Allison got a free samsung watch.Thanks Mike
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October 2023 by 1 Percent Lists
We actually got in and out of there in 10 minutes with new phones. That’s crazy.
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September 2023 by Sue Parker
Not a long wait and the staff there are wonderful
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September 2023 by Levi Harry
Awesome service
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September 2023 by Robert Warren
Friendly service and knowledgeable staff
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September 2023 by Gustave Deruise
The young lady was very condescending and treated me like a feeble old man
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September 2023 by Kellen R
Easy pickup
