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March 2024 by Bailey
Just came into the store super, super, super last minutes before closing with a huge box of Amazon returns (I’m not usually that person!!!). It was legitimately my last chance to return it before going out of town for a month for a global health trip. Most people would be frustrated by this last minute person showing up with a ton of stuff (I would!) and I felt terrible.Keziah (sorry if I butchered the spelling) didn’t even have to hear my petty excuses. He didn’t bat an eye when I walked in, and took it with absolute grace while juggling my return with a few other customers. He was extremely polite, efficient, and just pleasant to interact with. He made what should have been a bad experience absolutely simple and easy. Very impressed with this store and you are very lucky to have such a good employee representing your storefront!
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March 2024 by sarah mason It's my actual name
Some of the rudest employees ever!
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March 2024 by David Ducote
UPS sent my wife a return label saying that it could be printed at the store. When we got there, we were told we has to pay $1.04 to print it. Then we needed some tape to close up one end of the box and were told they could give us one piece. Customer service at it's poorest. Sad
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February 2024 by Ethan Youmans (Alfo)
Closest store and fair pricing, also workers are quick
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February 2024 by Bridgett Haggstrom
I went to ship a custom made “18 umbrella and was told the price would be $130! I couldn’t believe it. I was told it was due to the size but that still seemed ridiculous. I took that same umbrella to the post office and paid a little over $20! I kid you not! Please resreach before paying these outrageous prices.
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December 2023 by David Ray
Won’t accept perfume even though UPS ships it on the daily. Some sort of new policy implemented just in time for Christmas with no warning or signage. Indefensible policy and won’t use them again
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October 2023 by Olivia's Mommy
So I had so many packages with different shipping labels and Clint was absolutely the best great customer service he’s absolutely a cheerful person I wasn’t having a good morning but after meeting Clint I felt a boost of positive energy he’s amazing you ROCK CLINT !!!!!!!!!
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October 2023 by Laura Abadie
LOVE going here. Especially when Clint is working. He makes the whole return process less dreadful!
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October 2023 by Michele Ciuffi
Wanted me to pay $1.19 for them to print an Amazon return label since I did not have one. Came straight from working 12 night hours at the hospital and this was the service I got. I've never had bad service here until yesterday. Will go to Kohls like other reviews have suggested. Will never go back to this location.
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September 2023 by Lauren Levert
I was not having the best day, being clutzy and unorganized, and Sarah just made it so much better! She helped me with my return items and the birthday gift I needed shipped to California with a smile and kindness. Thank you so much, Sarah! UPS is lucky have such a wonderful person working for them!
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August 2023 by Rachael Llovet
I went on a Saturday. Probably the best experience I’ve ever had a UPS storeI’m in from out of time helping my grandmother move and I had to drop off cable boxes. Clint greeted me as I walked in and made something so mundane enjoyable.Clint was singing his heart out to Luther Vandros. And of course a huge line formed behind me but Shandrelle made sure to take care of everyone coming in.Highly recommend this store on a Saturday if you want good music and great service.
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August 2023 by Sam Arcement
Went to this store to ship a childhood item back to my new home in California. Paid for fragile packaging and trusted the store to do there job. I picked up my package today, and it is in pieces. It was NOT packaged to fragile standards even though I paid for fragile packaging services, and this piece cannot be replaced. There was no larger bubble wrap. The box was not sized down to a smaller size or packed with paper to reduce dead space in the box. I'm heartbroken and $100 poorer for broken glass.
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June 2023 by Peggy Vallejo
I want to give a shout out to the UPS Store on Hwy 21 in Covington. I go there often and they are quite frequently very busy and covered with merchandise and boxes, but they are always friendly, courteous, and prompt. The employees could easily be frustrated and not as helpful because of the amount of customers in the store at one time, but they are not. Kudos to them.
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March 2023 by Dominic Henry
We often ship to UPS Store locations and this location in Covington, LA is one of the most helpful stores we've used! Clint and Shandrell took very good care of us and helped solve our shipping issues. They were kind, patient and went above and beyond to take good care of us. Choose this location Store 5648 for all of your shipping needs!!
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March 2023 by Dominic H.
We often ship to UPS Store locations and this location in Covington, LA is one of the most helpful stores we've used! Clint and Shandrell took very good care of us and helped solve our shipping issues. They were kind, patient and went above and beyond to take good care of us. Choose this location Store 5648 for all of your shipping needs!!
