-
October 2023 by Petra S.
The one star is strickly for the paint section The lady in the paint section today around 12pm was very rude to me qnd my wife we are new to fixing up our new home and we were asking question she as not helpful and when asking her to point us in the direction we needed she turned around and helped another customer ignoring us completely and being rude so we packed up and went to lowes
-
October 2023 by Teri P.
Store filled with zombie-like employees that needed something to do. Ms. Jan in the paint department was extremely knowledgeable and professional. She Rocks! Something you don't find everyday - she was working alone at a busy time - please put some zombies to work!
-
August 2023 by Ann M.
I just want to complain about service in carpet section. I have been in and could not get anyone to help me with carpet. Asked several employees for someone and they said they would send someone but after thirty minutes no one came so I left. I even one time heard them ask over the loudspeaker system. I usually always leave good comments but this not only happened at Home Depot but at Lowe's the next day. Same scene Unbelievable. It was rude on so many levels. And I had looked for a while before tracking down an employee to get some help. So I wouldn't take up too much of the clerk's time. Really did not like the thickness of the padding they had to offer.
-
July 2022 by Matt A.
Always filthy, stuff all over the place. Can't get through the isles. It's not because of doing inventory or stuff just came in, or other excuses. It's like this every time I come in. I'd be embarrassed to work there.
-
June 2022 by Oscar Jimenez
I called. Got a rep. Got told to hold. Held for a while and never got help.
-
June 2022 by C T
What a big disappointment. Staff unwilling to assist in lifting equipment onto truck bed; more than willing to up-sell though…
-
September 2021 by Amy Young Spiegel
Always helpful staff. always have what we need.
-
April 2021 by Kyle Rivera
We ordered patio furniture and scheduled a delivering for last week on Thursday. The furniture was never delivered. We were not notified of an issue that prevented the delivery that day, therefore we sat home a day waiting fir the delivery. We rearranged the delivery and were given a free window this time. (Delivery Windows at Home Depot call at 30.00 for. 2 hour window and 20.00 for a 4 hour window)the delivery was scheduled today from 4-6. Luckily I was home when it arrived at 2:00. The delivery man said he was never given a window. Just seems to be a lot of confusion around the delivery process.
-
February 2021 by Gus Knight
The worse place to buy a dryer. I bought one for My friend, it took three weeks to get there, when she received it they didn’t install it like I preferred online , my friend waited two days to see if they would come back and install it and they didn’t , so installed it by herself and the fruited was not heating. I called and they sent me a technician a week later, he came and he said that the motor was not working and they left. He told my friend he will come back to FIX it. I called Home Depot to ask them for my money back or a replacement for a new one and they say that they can’t do that. So my friend got a new Brocken dryer that is going to be FIXED. That is very stupid. I call so many times and they hung out on me.
-
August 2020 by Ludovic G.
Terrible service, and terrible communication. I purchased a freezer, I called the same day to say that the freezer was not working. After a week of thanking to John the manager on 2 occasions he told me to contact Shane the appliance manager, which I called and left a message for Shane, he never has returned my call. A day went by and after several attempts at calling the store, I finally went in, I spoke to someone in customer service regarding my issue. She informed me that the phones in customer service were no working!!! Anyway after 20-30 minutes she said she would call me to confirm, because the computers were not working either!!! She had me tentatively scheduled for a pick up on the broken freezer for September 4, but would definitely call me to confirm..... never received any phone call from anyone. Then the next day, Saturday, at 7:10 in the morning my doorbell ring. 2 guys here to pick up the freezer, no paperwork, no communication. So I give them the freezer and take pictures of the truck, a unmarked Ryder truck. Then the driver proceeds to sweep out his truck from all of the debris in the street in front of my house!! Well can't deal with Lowe's, because of the same lack of professionalism, now can't/won't deal with Home Depot for the same reason. Are there any companies out there that value their customers and have any core values themselves?!!! Very disappointing.
-
August 2020 by Douglas Demmons
Waiting for every at Pro desk, you would think with those prices there'd be people everywhere.
-
April 2020 by Steve Parker
Rented a small backhoe tractor. Ran it hard for 12 hours and didn't have an issue. Powerwashed it clean at a carwash on the way back and had no issues.
-
April 2020 by Eric B.
Lately the store has gone down in my opinion. Now basically all the check out lanes are self service. And god forbid you need help no employees are ever in the department to help. Also the parking lot is very small and parking is extremely hard for trucks pulling trailers. Its just become frustrating to shop there and now I'll shop at a supply house and spend more money to get in and out faster and done easier.
-
December 2019 by Janine L.
My mother needed a new refrigerator and went here to look. She purchased one on 11/2/19. It took about a week to show up. The company they contract with for deliveries is awful. They were supposed to deliver between 2-6 and call a half hour before arrival. No one showed or called. When they finally did deliver, they took a chunk out of her front door and left several gouges and scratches on her hardwood floors. Plus the refrigerator was uneven. One door noticeably higher than the other. She called and got the run around several times. The reason for the no show the first time was that the truck supposedly broke down. No courtesy call to let her know they weren't coming. They were supposed to come today to see about the uneven doors. Again no show or call. When she finally got someone in the phone, again the excuse was that the truck broke down. She's still waiting to hear what they plan to do about the damage done to her house and no one knows now when they will come to fix the doors. Plus this brand new fridge makes a horrible rattling sound all the time. I realize that Home Depot contracts deliveries out but I think they should ultimately be responsible for using such a horribly unprofessional company.
-
December 2019 by Alan G.
Visited Store 358 in Covington Louisianna, found some help after what seemed to be 10 minutes. Home Depot's price of 88 cents a foot for electrical wire was twice the price of a local competitor I ask if they would match the price and they said they don't normally do that. I ask him to call a manager which he did. After 2 minutes on the phone telling the manager the competition is cheaper he agreed to match the price for seventy feet of wire then told me they don't normally match the price of competitors for all products. I said I need seventy foot of each color black , red, and green wire. He then said oh no I'll have to call the manager back he only agreed to seventy feet, this act of drama made me feel uncomfortable. I told him I would purchase the wire at the competition, he said that would be best so I did. Home Depot advertises they will meet and beat any competitors price by 10% . I'm not pleased with the service of Home Depot lately. It's hard to find help in the store and customer service seems to be a thing of the past.
