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July 2024 by Dustin Luquette
Techs here never even performed a belt change before. Management is terrible; theyll ruin your machine and then try to blame you for the error they'll clearly commit by saying you should have had enough common sense to see the problem that you brought it in for wasn't fixed.
They'll mock you and call you a "stupid mfer" behind your back when you refuse repairs. They'll laugh at you and your feelings of what is right and wrong. Bunch of demons here, stay away. You'd need the great flood of holy water to purge this place.
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July 2024 by Fred Oswald
I always write fair and honest reviews but usually only take the time if the experience is very bad or very good.
My experience with Sunshine in Covington was excellent. Mrs. Annette listened and documented everything for John the mechanic to work on my gator. I received updates directly from John and he kept me informed the entire time while trying to figure out what the problem was with my gator. Mrs. Annette also let me know how much it would cost with no hidden surprises when I arrived.
While most of the service industry has gone down hill Sunshine in Covington exceeded my expectations. Thanks again to Annette and John and I am hoping the manger and owner see this review as good employees are hard to find.
Lastly, I will leave you with a picture of my old gator. Not much to look at but gets the job done.
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May 2024 by Derek LeBlanc
They always have what I need and everyone is very helpful and friendly
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May 2024 by Mark Ovits
!!Updated!! Received a very respectful, polite and informative call from the regional manager. I give them additional rating stars for a swift response. He had his tech fix the blower with the primary bulb part I originally needed and a simple clean of the carburetor jet. He also wanted to inform me "they can't guarantee how long it would last"... which is perfectly fine and reasonable! I don't expect them to warranty something that's seen a good life and no other parts been replaced or serviced by them. They said that they want their clients to be very satisfied, and if I left there with subpar or partial service it would look bad on them. They take a holistic approach to repairs. I fully agree with that approach, and where we differ was that I would like to know an "approximations" at the time of dropping it off. Even if it's a range ballpark, so I could have been more informed to probably purchase a new piece of equipment at that time. Especially if i knew the potential cost. It was also disclosed that the service clerk and the parts person I spoke to happened to be relatively new employees for only a couple of weeks. In a post covid world getting employees is hard, so no foul there. They did not make this an excuse and rather took this as an opportunity to improve their operation and customer experience. That is how you do business. I got a fix I needed today and know where I will purchase my next blower.
Thank you!!
Original review - Nice retail store for John Deer. This business is also listed as the service center for Stihl equipment. I have a blower that's been a great piece of equipment for a number of years. It worked flawlessly up prior to me needing to use it this spring. However the priming fuel pump bulb dried up and needed to be replaced ($4 part). I thought since its going to get a new bulb why not asked Sunshine Equipment of Covington to look at doing a tune-up too. When you walk in, the first two manned desks has make shift paper signs telling you to keep going to end of the counter...for service. They were busy typing with no clients. When you reach end of the counter, you would meet a service desk person. After inquiring about what it takes to service, they require you to drop it off for now, they charge a $41 fee for the future "inspection", at which time they will call you later and tell you how much it will cost to service.. I asked can you please give me a rough range of cost? They said NOPE. I then walked to a rack of new equipment to price a new blower which was 199.00 - 250.00 for same model and depending on features. I asked again, what type of cost range to service, because a new one cost up to $250 and I don't want to wait to be told it cost more than a new one... I said, "I'm sure you have serviced this model 100's of time..." They said they can't tell me any #'s but they have plenty of work...and will let me know once the tech looks at it. A week later, I get a call to inform me that the unit will need a new carburetor (which includes the bulb), also flushing of fuel line. Now with the "inspection" fee I already paid credited back on the invoice it would STILL cost me $290+!!! Just as I thought would happen. The whole thing took a week to determine I should just buy a new blower! They price the service and part so high to force you to buy a new one. I rate them low as a service center, because they could have been real friendly and said sir, "just a carburetor alone will often cost $200 bucks", and save me the 45min trip and fee. I likely would have just bought a new one. Would have saved me time and money. But now I have to do another 45min trip to just pick up the broken blower..
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October 2023 by Edward S.
i boutght a 1025 r to use on my small less then 1/5 acre in new orleans. sunshine tractors has charged me over 5000 for repairs this year alone and the not is note even complete!!! i was lied to by the dealership when i bought the extended warrantee and insurance. they told me anything that happened to the tractor would be covered! i think they make more money if they can avoid the insurance and warrantee so they rip off the customers!! this is bad!!!! not only that when i asked them repeatedly about it they just blow me off and now i mowed my little property the belt fell off again!!!! they picked up the tractor and want to charge me 1000 to put it back on! first time i used the mower and just paid 2500 for maint and to repair the defective belt system! first time i used it after repair the belt fell off again!!! this company is a fleecing opperation owned and opperated by the damned people!!!
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April 2023 by Xceptional Zero
Lots of John deere equipment. Mowers and trimmers. Tractors and skid steers. A great dealer location.
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February 2023 by Joe Lamonte
Bill is a great salesman that definitely takes care of the customers needs . Nice clean facilities and friendly staff. Will be purchasing other products here in the future. Now waiting for it to dry up to run this new zero turn. Thanks again
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September 2022 by Jamaal R.
I called for a pickup and service on my lawnmower the representative I spoke with was nice took my information and she told me $95 to pickup and return my mower which is fine. I receive a call from a guy telling me it's gonna be $200 to come to New Orleans I stated that is a big jump from $95 and all the guy was pushing was for me to rent a trailer from Home Depot or Lowes. If I have to rent a trailer to bring my mower it will not be at Sunshine Quality "COVINGTON". The same company further away is charging $100 so this lets me know the Covington location doesn't want to service the African American Community at all.
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September 2022 by Stephen Albers
Personnel are very friendly and helpful
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September 2022 by K Wilson
Great place to buy a tractor.
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September 2022 by Jonathan Strickland
Have always been able to help me in some way.
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September 2022 by Shaun Sharpe
Anna is superb in the parts department!
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July 2022 by christopher klein
John Deere equipment. Awesome ahowroom and extremely polite staff. Keep up the great work in customer service.
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March 2022 by Chuck E
Had to get parts for My John Deere E120 riding mower , had all the parts in stock, very pleasant experience. Thank You for the fast and polite service.
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October 2021 by Michael Gerhold
Great service department very friendly very attentive I bought a brand new Stihl chainsaw after the hurricane and was having trouble getting it started I brought it to them to troubleshoot and they were extremely helpful they showed me the proper way to start it and told me about the difficulties in flooding the Stihl chainsaws. The service manager brought the saw back to the service department to check pull the spark plug and saw that the saw was in fact flooded he blew it with compressed air to remove the remaining remnants of gasoline then put it together and promptly started it on the second pull. I can't say how much I appreciate it their help even though I didn't buy the chainsaw from them they still took the time to show me how to properly start it
