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March 2024 by Kevin Lozier
Customer service is better than three other pharmacies in Covington. Both coporate and independent.
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October 2023 by Connor H.
The chocolate chip Little Bites Muffins from this location are always dried out and ruined. Its been like this for at least two years.
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September 2023 by Ray S.
Awesome store, clean and friendly people. Well stocked with the community needs like bottled water. They do a good job listening to the needs of the members.
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August 2023 by Vera S.
We purchase our tires from Sam's Club whenever we need replacement tires. We ordered a replacement tire under road hazard warranty. It was supposed to be arriving within 5 days and we would be notified. The Tire & Battery Dept can NEVER be reached to speak to someone on the phone. After continually checking for emails and trying to reach the dept by phone after 8 days of not hearing whether or not the tire has arrived, we decided to drive 40 miles to the store only to discover the tire had been there. This is a 10-ply tire we are speaking of that was replaced to match the others already on the truck that were also purchased at Sam's Club. We tow a travel trailer and require what is advised at recommended PSI on the tires. All other Sam's Clubs have no issue with inflating these tires to 70 psi (Max on these tires is 80 psi). This particular store refuses to put more than what is indicated on the vehicle's door label even though these are NOT the stock tires for this truck. They claim this is a "safety issue". What more of a "safety issue" can this be when the tires are not inflated to within recommended PSI??
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March 2023 by John R.
One of the worst sams you can visit. They have canceled multiple orders for no reason and staff is useless.
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February 2023 by Lauren C.
They did a great job putting on my new tires that I bought for a great price on their website. Easy checkin and I barely had time to shop with my kid when they were already ready and my car was parked outside, good deal.
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November 2022 by Colleen Assavedo
1. Curbside pickup not ready when promised. 2. Will not answer phone calls. 3. Manager acts as if it’s a waste of his time. 4. App prices and store labels do not match consistently…have brought it to the managers attention several times.
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September 2022 by Hayden’s gaming A.
Our 5 year olds birthday cake tasted like burning rubber (sulfur taste) no one ate it, it was beautiful though but potentially deadly. Wouldn't recommend.
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August 2022 by Tk Kay
Did pick up order here for 4-5 pm got here at 430 couldn’t check in finally after 20min someone answered the phoned she said you probably can’t check in cause your order hasn’t been picked we’re behind I came in to over 100 orders that needed to be picked I said y’all close at 6 I drove 45min why allow people to put in orders if y’all can’t get them picked she said and I kid you not ‘well you want me to have someone pick your order’ well it’s now 535pm still have not received my order and they close at 6 NEVER AGAIN
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June 2022 by Kasey M.
My family had a cake made for my little sister's birthday. We picked it up and celebrated but when it came to the best part of getting a cake (to eat it) , there was a strange and very pungent taste of harsh chemicals and almost what I can describe as gasoline from the center of the cake. We had to toss the entire thing away! Would not recommend getting a cake from here. Ever. I wouldn't wish this kind of experience on anyone.
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June 2022 by Samantha Buschbaum
Dr. Duy was super kind while we waited on an issue to be resolved with my antibiotic for a double ear infection. She played picaboo with my son, was super patient and helped resolve the issue. I appreciate her and the service this pharmacy provided me. I think I may switch all my business to here as my pharmacy is closed on Saturdays. ❤️ I hope corporate and her supervisor see this review.
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February 2022 by Jennifer Boutian Sevin
Their curbside delivery in Covington has some less than desirable employees bringing out deliveries. I greeted them with a smile and hello, had my trunk already open. I ordered 3 cases of water and a bag of dog food. The water was slammed down so hard in the trunk my entire car bounced really hard 3 times to the point I felt it in my lower spine and then doesn’t bother to close the trunk. I even said thank you before I realized what she did. If you’re that miserable in your job find a new one.
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November 2021 by Kim Bosqueen Ard
Nice cashier very friendly environment
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January 2021 by Denise Anne Williams
Don't get tires I had bought tires 2 months ago well just needed one repaired was told it be several hours and only one car was in the bay! Yes these same tires I purchased at sams! I will not purchase tires any more from sams club
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October 2020 by Daniel Vliet
On 10/20/2020, we brought our Honda Odyssey to Sam's Auto. One of our tires was leaking air. Of course, we thought we would have to BUY a new tire a minimum. For, we have had frightening experiences with national "tire dealers". So, ya'll can imagine our joy when your automotive chief told us Sam's simply patched the air leak!! We rarely find such honesty and service in our busy world. Thank you for your time and consideration in helping your members. Daniel & Sarah