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June 2023 by Eden V.
i wouldn't even recommend this place to someone i hate. horrible awful seedy salesmen. the only one who was the slightest bit helpful was someone who was new. everyone else was simply a snake. bought a car with an extended warranty and after the engine gave out along with the water pump they refused to fix it saying it was due to improper maintenance. i bought the car two days before i had the issue and they still refused to fix it. i had to pay out of pocket for repairs and now i'm not eating for the week. horrible!!!
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June 2023 by Dale A.
This has to be the worst dealership for customer service. They have no respect for the customers vehicles. I had to bring my truck there due to it broke down on the highway. After three weeks of being in the shop, I picked up my truck and it was covered in grease and overspray. I would never bring a vehicle back to this dealership.
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June 2023 by David R.
Having a horrible experience with these folks. After diagnosing a problem that didn't need to be fixed we agreed to order a part. I'm traveling so I explained that I would not be around to pick the part up for at least 4 to 5 weeks. When the part arrived I recieved a call to schedule an appointment to install the part (we agreed that I'd pick the part up).. when I explained that I was still out of the area and would be for another 3 weeks I was told they were going to return MY part (the one I didn't need and PAID for). Eventually the dealer agreed to send a refund check to the address they used FROM MY DRIVERS LICENSE. A month later I have to call and ask where my refund is.. 3 days later I get the message that the check had been returned and now cannot be resent, that I have to show up personally and pick the check up. Once again I called and explained that I was traveling, out of town and would not be back until November. What kind of baloney is that ? It's a .5p cent stamp and they can't afford that ? Take it out of the refund and resend the check. I am convinced that they are doing this on purpose.. I would like the dealership to change my mind.
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June 2023 by Taylorr Clark
Great service department really friendly staff definitely would recommend
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April 2023 by Donna K.
After paying money for the Mopar extended warranty w/ zero deductible they told me I had to pay for my keyfob. I was told by Deborah that I "had to pay because they don't have any record of anything"...they "have no idea what I have"...and "need actual paperwork"...because I "purchased the Jeep somewhere else". WTH? Then she calls and says she had to look it up online but she got it for me. Like she did me a favor. AND the service manager was sitting right there! Seriously? Mopar/Jeep stated all you had to do was put in the last 8 of my VIN and it would pop up. ***This isn't the first snafu as stuff happens and I expect issues; but I'm sick of paying $65k for a vehicle plus another $3500 for Mopar's warranty extension to be treated like I bought a $40 red wagon.*** Obviously the owner and management don't care; whatever their mentality is, rolls down-hill to the employees causing the employees to have the exact same viewpoint. UPDATE* sent to the appointment and Deborah attempted to chastize me for not staying (another 10 minutes) waiting for her or answering her call. Last I checked I pay my phone bill and it's my decision to answer or not. Then Rebecca condoned her behavior & advised I didn't have to go to their dealership; but she's a worker-bee, not management. The service manager spoke with me and I told him everything; however, I'm not sure if anything was said or done. Side note: I don't allow someone to dictate where I bring my vehicle. I may go back or I may not.
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April 2023 by Alan S.
We noticed that they had a handicap van for sale, and we have been in the market for one. Looking a the vehicle, it looked pretty good. the salesman disclosed the automatic ramp didn't work, but demonstrated how it could be opened manually, we drove the vehicle, thought it was pretty nice. We talked about a deal, then my friend went to look under the hood. There were loose wires, things bolted on, AC lines with hose clamps. People that need a handicap van, need reliable and dependable, this was a mess just waiting to break down, and they are willing to try to sell it like that without disclosing anything. Telling me it was checked out and other than the lift was manual, it was all checked out and fine. They also plus had more cost addon when you talked a deal, I would recommend staying away. if someone is willing to take advantage of someone in need of a handicap vehicle, don't trust them.
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February 2023 by Jason D.
I purchased a truck from this company for $6,000 in December the salesman said it was fine it breaks down 4 days after purchase. They are very dishonest do not trust them they will steal from you as they stole from me.
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February 2023 by Jim H.
Well I would like to add, I have bought 3 cars since my last review, and all of them were bought at community in Hammond much better experience all the way around. And their service center is outstanding.
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January 2023 by Mike Angie D.
I have waited for 4 months from the purchase of our Jeep to have a fair post. We received a good deal on the initial purchase of our Jeep. The after sales promises were not honored and Doug the salesman, he led us on about the repairs that were promised. He lied and used James (Jimmy) the manager in his lies. As we became impatient with the run around from Doug, we elevated the issues to Jimmy. He acted as if he did not know anything about the problems continuing. I informed him of the lies Doug was telling us and using his name, I offered to show him the texts sent to my wife and me by Doug. This did not bother him or raise any concerns, most likely common business between the two of them. He would only offer to swap out the deal driven future oil change that was claimed to be $150.00, to cover the cost of the parts needed for repairs that were poorly and cheaply attempted, which also left our Jeep in a compromised position. Jimmy also said the swap will be for the parts only and would not cover the labor to repair. I purchased the parts at another source for only $38.00 and will have them installed somewhere else. What a terrible way to turn a good purchase into a bad experience, do not trust anything not produced at the time of the sale.
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December 2022 by Zachary C.
Purchased a used truck paid $6,000 cash truck breaks down four days later there is oil in the spark plugs. Explained this to the salesman that sold me the truck no response. If you new the truck was broken then sold it to me that's fraud paperwork I signed does not protect you from fraud. Will sue them after repairs are made for selling me a lemon or let it go if its under $1,000 either way be aware they sell vehicles that break right after purchase. When the sales representative ignored me decided to not communicate with this company until after the damages are known.
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January 2022 by Fred O.
STAY AWAY AT ALL COST ! Now I know why this dealership has so many bad reviews. I have a 2020 Dodge Ram 2500 diesel with only 29k miles when the engine light came on. I am suppose to be covered under full bumper to bumper warranty for 36K but according to James at Rainbow they will change me 140.00 to do a Diagnostic test. Then if it's covered by warranty I will get my money back. This is a SCAM. I have a full warranty and shouldn't have to pay for anything upfront for any reason. I told James I have all the receipts where the truck was maintained but that didn't make a difference. I'm not sure how they are still in business but probably won't be much longer.
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November 2021 by Dante T.
I cannot believe that Rainbow has not improved since 2016. Big shame because I had a couple of good years with them. How could any General Manager look at these recent reviews and not insist on improvements??
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April 2021 by Christopher G.
PART 2: in response to THEIR response....apparently you either didn't speak to your salesperson Jacob who was dealing with me or ya'll are lying....were him and I left it that day was this: He said he wanted to stop negotiating a price after I submitted my list of what my mechanic said needed fixing and AFTER he spoke to your sales manager. Jacob said he wanted HIS service department to look at it first before continuing negotiating a price. THAT'S where it was left with me. He never said "take our price or leave it." THEN, y'all sold the vehicle out from under me. Need to get the facts first. Jacob knows the truth...he knows what he did. It's ashame ya'll are destroying this young man and teaching him such bad ways of doing business at his young age.
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January 2021 by Madison A.
Can't thank this dealership enough for putting me in my new car. It was quick and easy and they had me driving outta the lot in exactly what I wanted for in my budget. Definitely stop in and ask Kevin Harris for a good ole story about Memphis! Thanks you guys!
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December 2020 by Jon G.
Wasted two hours of my time on a car that was 33% above what I had told them as my price limit. I know cash sales are not real profit centers for dealerships, but they could have told me outright that they had nothing in my range. Instead, they strung me along, hoping I was lowballing them on what my limit was.
