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December 2022 by Lisa Wang
Quest at 2000 Preserve Lake suite B in Covington. We went today for bloodwork. Great experience. No wait time, and Tanya was excellent with communication and blood draw. Very clean.
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November 2022 by Gabriel Martinez
Quick and easy. Friendly staff. The Google maps location is wrong and much farther away. The correct address is 2000 preserve lake Dr. 70433
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April 2022 by Charles Olsen
I had never come here before and needed to do routine bloodwork. I did not have an appointment (the automated phone recording says walk-ins are fine) and asked a lady who came out of the door where to check in. She immediately (and with a very rude tone) insisted they do not accept walk-ins and proceeded to school me that I would have to make one at the kiosk and come back later. I thanked her for being short with me. She really didn't like that. She was also short with the gentleman in front of me and then I watched her come back out and hurry an older lady (walking slowly on a cane) to "room number 2". When the older lady asked her a question, she would only repeat "room number 2". I believe the rude womman's name was Mandy. Needless to say I went somewhere else to get stuck and will not be back.
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April 2022 by Angel Cox
The easiest bloodwork I’ve ever had! Mrs. Doree was AMAZING! I’ve had to do a ton of bloodwork lately and this has to be my best experience! I didn’t feel a thing. Highly recommend making an appointment to see Mrs. Doree if you need to get things done! :) the office was easy to find and very comfortable as well.
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March 2022 by David m.
It went well for me. Wait times aren't perfect but they are working in way-ins with people with an appointment.
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November 2021 by Shirley Midgett
Today a phlebotomist explained to the waiting clients that appointments come first. Walk ins wait. She elaborated that yesterday they had 92 patients in this small lab. Not enough staff, not enough seats, not enough parking. This lecture needs to go to the owners, management of this business. And it should be heard by any insurance plan or company that contracts with this business.I was also there yesterday. They had people waiting just to drop off or pick up. Even a clerical aid would help.
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November 2021 by Wee Baby
Your employee Jessica Iacoli likes to get real mouthy on TikTok. Might want to speak with her about it. @seabeesweatheart She seems unhinged.
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April 2021 by Michelle Piot
Quest says it opens at 7:00am. There were 9 of us in line and at 7:15am No One showed up to work. Someone needs to fix the hours.
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April 2021 by M J
Seems like they don't have it together at this location. I was warned but ignored, thinking I would have a different experience. Turns out it was a horrible experience, was waiting almost an hour in waiting room, even though I had an appt. Then they got my name mixed up & tried to send me home telling me they couldn't locate me in the system, when they didn't even know what my name was or ask for spelling verification
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March 2021 by Trip Levert
Today I had a terrible experience at the Quest Diagnostics location in Covington. A few minutes after checking in at my appointment time someone yelled my name from the hallway into the waiting area. I got up and looked around seeing no one. Then I heard somebody yell, “we’re in room number two.” The lady immediately asked for my doctors orders which I did not have. In a previous visit, November 2020, I was able to get a Covid antibody test without doctors orders when I booked through QuestDirect. The lady was extremely rude and unprofessional and told me, “you can’t just walk in here and get a test.” I don’t think I’ll be back. I don’t trust a person like this sticking a needle in my arm
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March 2021 by Forest Nymph
Bianca , who took my blood was awesome . I didn’t even feel the needle hardly . I had made an appointment ahead of time but showed up an hour early and hardly had to wait just maybe 10-15 mins . I had registered my info online ahead of time which made it super easy and fast . I was actually scared before going cause so many bad reviews on here but I didn’t have a bad experience at all .
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February 2021 by Jody Spaulding
If I could give it a zero I would. After making an appointment and showing up early, checking in online and again in the waiting room, i was passed over multiple times. I went back to speak to the tech who then lied to me and told me that they called me in the waiting room and I wasn’t there. She also said she called My phone, all of which was a lie. She then deleted my appointment as was their “policy”. This is my last trip to Quest. Horrible processes and even worse customer service.
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January 2021 by Kimberly Mesman
I've been to this location twice already and both times have had a good experience. Both ladies who have done my blood draws in the past were excellent....didn't even feel it and were both friendly. I made an appointment online and both times I was in and out.
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January 2021 by Michelle Zemlik
Very nice and caring every time I go. Always in and out quickly.
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January 2021 by Robin L.
Bianca is a great phlebotomist! I have small, hidden veins that blow easily. Typically takes a few sticks anywhere I go. Not today! Bianca got my blood drawn in one stick and the whole process was quick and efficient. Plus she was very kind and professional. I will be going back to Bianca at this Covington location for all my bloodwork. Thank you for all you do!
