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“Diana at Verizon on Hwy 190 in Covington, Louisiana is truly an asset to Verizon. If it weren’t for her tenacious, kind and understanding personality I would have canceled my service with Verizon and returned to AT&T. The mess created on my account was the biggest spider web of incompetence I’ve ever seen. Each time Verizon was called to correct a problem, another was created. Once I entered the store itself and explained the situation Diana listened and literally took the reins in this rodeo of events. Diana stayed in touch with me daily reassuring me that she was working on a resolution and would not stop until the account was returned to the original status. I personally spent about 20 hours on the issues created by multiple Verizon customer service employees while I’m certain Diane spent well over 40 hours and over 3 weeks on my account alone. Diana is the only reason that Verizon did not lose a large account. I will never do business again through customer service. I have complete faith in Diana to take care of any of my Verizon needs in the future. Diana has over 20 years experience and is truly an asset to Verizon. I hope they realize that!”
“I had a WONDERFUL experience with this company. They were out the next day and installed my internet. The staff & technician kept me informed at all times. I HIGHLY recommend!!!!”
“Was reluctant to go here for service after reading some bad reviews, but I was more than satisfied with the customer service! Will return to this location for future needs.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Most professional, kind and knowledgeable staff. They took an enormous amount of time and went above and beyond to solve our issues. I would love to have such wonderful employees! Tyler and Mary are unbelievable!”