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August 2024 by Erin DePaula
I wish I could give 10 stars for Jack! He was so wonderful, helping me with an emergency shipment internationally, while we were in the middle of being in an airport. I phoned him multiple times during the process, and he was so forgiving and never made me feel bad for calling over and over. I didn’t even want to wait to see if our package makes it to Istanbul before writing this review from the plane, because he was that awesome. He deserves the praise in any case!
Thank you Jack!
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July 2024 by Memento Mori Mausoleums
Worst customer service ever, if you can even call it that. Can't get anyone locally. I refused a package and they redelivered it the next day. Their tracking shows its going back to shipper, but it's not. They promised someone would schedule a pickup but NO ONE has called and I've called this outsourced 800 number countless times. I'm going to start requesting no shipments from FedEx when I purchase online items. I would give negative stars if I could.
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June 2024 by Lynn Keech
They stole my order I was getting a tablet they took a picture of the ground instead of the picture of my tablet and the ground I've called their supervisor their manager talk to everybody they act like they're going to do something nothing's been done it's been almost it's past a month now and I still haven't received it they're horrible they steal and lie
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April 2024 by the_hulk 392
Very fast and helpful with my live animal delivery. Kind and professional staff. Great experience all around.
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February 2024 by Kortni Harp
I wish I could include videos in this post. Almost every single delivery, the driver literally throws the box. Today, the driver not only threw the box, but left it in the middle of my driveway. It’s sad how careless their drivers are. I have sent several emails and talked to many people about this problem and it has not been resolved. I have many videos with proof of what is going on.
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February 2024 by Elizabeth chauvin
Packages delivered from this location are not delivered on time or when promised according to the tracking information they provide. There is no phone number directly to this station. Last week, a package was delivered to us in error from Covington FedEx. I brought it to the customer. That night, a package was delivered to me that was brought to a neighbor in error. Now dog food is two days late. Had I gotten it yesterday, it wouldn’t be a problem. Had I gotten it today, still no problem. Now I’m out and I had to buy a bag of food that’s not my dogs’ normal food. Doing that will hurt their stomach. I am infuriated. And the out sourced (from another country) customer service had such loud employees in the background, that I couldn’t hear the lady talking to me. She was hard to understand anyway and that background loud talking made it worse.Update: just got it in.
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February 2024 by Chris H
Misinformed several times about the actual delivery date
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December 2023 by Clifton A.
Very helpful and nice customer service. Went beyond to help me.Ribin was the Best!!
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December 2023 by Rachel Erwin
Apparently the driver either delivered my package to another address or stole my 230.00 item I BOUGHT and Fed Ex doesnt want to take any responsibility for their actions. Fed Ex says I have to take it up with the company I purchased the item from but what FED EX dont understand is they are yhe ones responsible for the package NOT Dillards. Id hate to call someone a theif but if the shoe fits...lace that BISH up and wear iy.
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December 2023 by E C
Great service never a wait!
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September 2023 by Jaime Brown
Great customer service
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September 2023 by Angelle Thornhill
I wish I could give negative stars. This is the absolute worst shipping company. I hope companies see this and stop using them. Or at least let the customers pick the shipping company. Lost packages, late, or damaged....unreal
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September 2023 by Arthur Franz
Efficient and friendly
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September 2023 by Douglas Stafford
Location is a bit out of the way and makes you think it isn't a shipment location but a facility.
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August 2023 by Milton R Saba, Sr
FedX is Very Expensive & does not honor their commitment and then will not give refund. I was charged $111.63 & promised next day delivery of 2 keys; but keys did not arrive for 4 days plus FedX would not give complete or partial refund. Also, FedX refused to take cash payment (which is illegal) wanted credit card. USE FedX AT YOUR OWN RISK. UPS vould have delivered at much much lower cost and much quicker…
