The Courtyard New Orleans Covington/Mandeville is tucked away on a tree-lined road, offering a safe and quiet location. It is close to many restaurants and convenience stores within walking distance. The lobby features a Starbucks. Guests describe the staff as friendly, kind, patient, and amazing, though one auditor was noted as needing to listen and understand better. The hotel requires significant attention, however. Multiple reviews state it is overdue for a remodel and seemingly falling apart, with grungy bathrooms, noises from the elevator, weird smells, and rooms in need of renovation. Some restrooms and room features, like deteriorating walls or separating tiles, are specifically mentioned as needing work. There have been repeated issues with billing, including cards being charged multiple times for one room or being charged incorrectly for two rooms. Resolving these problems has been difficult, with guests reporting unresponsive communication and changing explanations from the hotel. While some find it an acceptable stay, others express discomfort and embarrassment over the property's condition.
