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February 2024 by Adam Martin
I went there 3 weeks ago to cancel my plan and get off of auto pay. Well,two days ago, they took money out of my account . Now I can't get my money back from them. They can't find me by my name, my phone number, or my email address . But they sure know how to take my money, just not give it back. I wouldn't recommend my worst enemy to Boost mobile. They are thieves.
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January 2024 by Courtney Bilnoski
The customer service is horrible at this location . The guy was literally on the phone the whole time he was helping us and the price kept changing!!!!!!
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October 2023 by Matthew Jamieson
I was told that my Bill was supposed to be 25 dollars for a month and they are telling me that it is 60 dollars now that I have changed over to them
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July 2023 by Melissa Strain
Do y'all have aux cord for my phone hook up in my truck?
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June 2023 by Joshua Jenkins
Boost Mobile is the absolute worst phone company there is. Google Boost phone unlock, and read the horror stories. Or wait until you need customer service and you will get to experience it for yourself.
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May 2023 by Krissy Lou
I went in to switch over from Cricket. Got a deal with a nice phone for $60. If your phone breaks and you need a new one I would suggest buying from Walmart if you want a little cheaper deal. Overall, helpful staff.
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March 2023 by Jeanne Charrier
The store in Covington is wonderful.Devin the employee is extremely knowledgeable, helpful, friendly, and professional.He deserves a pay raise. He gives 110% to all consumers.It was a refreshing experience getting the outstanding service this young man gave me. Thank you Devin
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March 2023 by Beverly Baham
Horrible customer service, go to at &t....better deals and better service. No customer service, bad manners
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February 2023 by Dan Dan
The employee DJ was doing a tik tok when I came in and didn’t apologize for him doing that in the work place and was rude when I asked if he had any a03 phones like it was a question he could have said no we don’t have any of those now and show me something similar instead no we don’t have it he was rushing me out of the store so I went next door
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January 2023 by Dwight Nutter
They were out of all upgrade phones
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May 2022 by Eric Rein
This place is ridiculously race oriented!!!!!! G Villegas lies to manager maricia . An management backs her up when told she didn't try to refund me my cash payment before 5 mins didn't even try . Spanish manager told me nothing she could do . Over the phone . Called the branch to get manager name was hung up on an Noone answers phone . Closes store 20min before posted time . An calls police an Lies to them an cries puts on a show .this place needs to be looked at from corporate. Nothing professional about this place . Answers phone as personal phone not hello thanks for calling boost mobile!!!!! SMH ???
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June 2021 by jerry ware
Y'all got me twerking
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November 2020 by Lisa Swint
Don't expect a free upgrade for loyalty with boost mobile stores. I love boost mobile especially with no contracts but all the real perks are for new customers at their store. Not paying $150-250 for a phone from y'all when I can go to Walmart and get a good phone for $60-$80. ??
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April 2020 by Ann Cerniglia
WORST customer service ever.!!!!!!. every time you go into the Covington location you are there for over an hour or more. Went in to add a line and buy a IPhone 8 Plus.. and Andrea or Adrianna not sure ...took a customer after us which was Spanish as she... and when I stated that she should go in order she responded with..I multitask and if you can not be patient you can leave the store. She continued to help him and finished up with him first. After he paid and left then she finished up with me. Wow!!!! I got my phone because it was really needed...but will be switching carriers with all 4 phones because of her service! Horrible!!!!!!
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March 2020 by Trinda Austin
They are very rude. I been with boost over 12 years and never really had any problems til today
