Baldwin Subaru is a family-owned and operated dealership in Covington, Louisiana, serving motorists in Louisiana, Mississippi, and beyond for over three generations. With a family-focused atmosphere and community-centric ideals, they provide new and used car sales and service. Customers report extremely satisfied and exceptional experiences, highly recommending both the sales and service departments. Staff are described as nice, helpful, and patient, answering all questions and providing thorough explanations of vehicle features. The dealership is noted for its fair and transparent service. Customers highlight that there were no hidden fees or charges, negotiations were fair for both sides, and the financial department found excellent deals. Even when not obligated, the dealership has taken care of problems themselves, leaving customers feeling grateful and blessed. This reliability and commitment to service builds strong loyalty, with customers stating they will definitely purchase another car from them. While most experiences are positive, one traveling customer reported difficulty getting immediate service without an appointment. However, many others praise the service department for going above and beyond, even fitting in customers on a Saturday without an appointment to resolve issues like a bad battery. The business is recognized for its excellent, reliable, and safe cars, with a reputation that helps customers choose them over other brands. Overall, Baldwin Subaru is highly recommended for a great, fair, and positive car-buying and service experience.
This is the best dealership I've been to in my life. The staff is amazing and the attention to detail for the little stuff is a big deal for me. They fixed any concern I had with no fuss. I drive 50 miles just because it's that much better than the dealership closer to my house. Highly recommend! Seriously go here instead.
October 2024
Purchased my first Subaru this week and I was extremely satisfied with my experience. Shout out to Brennan, Stephi , Will and especially Mr Murray. Everyone was so nice and helpful and answered all of my thousand questions. Would highly recommend this dealership. And I LOVE my new Subaru
July 2024
Friendly, professional people providing excellent customer service! Worth the drive from Mississippi!
