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January 2024 by Janet Lester
Love having my car serviced at Tire Choice, they explain everything in easy to understand terms. I will continue to bring my car here for service.
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December 2023 by Lisa Jenkins
BEWARE DO NOT take your vehicle here for any reason what so ever. Brought my truck there to get a front end alignment and was told my brand new rack and pinion was leaking and need to be replaced. I order another one get it in make an appointment with them for Monday 11/282023. Drop it off at 7:30, don't here from them all day so I call at 4 and the manager tells me it wasn't the rack it was a hose line going to the rack that was leaking. Do they are just waiting on that to come and it will be fixed. I call back at 6 and the guy sys oh we are just finishing it will be ready in a few minutes. I go get my truck drive home and notice a scraping noise do get under my truck and notice te rubber boots for the new rack and twisted the clamp on them were no longer there and that one side was replaced with a zip yie and the side was was just gone. Not only did I get charged 171.00 for a 20.0 part but my truck is still not aligned and needs the rubber boots fixed.
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December 2023 by Mary Ann Wright
My husband brought our Toyota Rav4 in for an oil change and tire rotation. They got on it right away as he waited. He says they were very professional.
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November 2023 by Guy Leland
I have used them in the past and was very pleased. However, I brought in a golf cart tire to change last week. My bad, didn't ask for an estimate. Five minutes later, brought my wheel back and charged $40.00 for a tire change!!! Manager not there and over a week since I complained to corporate. Will not ever use again!! I'll be happy to provide the receipt and the manager's name. I liked the store, very disappointed.
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October 2023 by Nick Barlow
Had uneven and low tire pressure so stopped in to get them fixed. Niles was polite and professional and quickly got us back on the road.
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October 2023 by Veronica S
Great place! Will be a repeat customer. Transparent pricing, great service, friendly, fast, and easy to work with.
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October 2023 by Nick B.
Niles was polite and professional and quickly got us back on the road after making sure all of our tires had accurate pressure
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September 2023 by Habbib Colmenero
Did a great job on aligning my two cars. Would definitely come back.
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September 2023 by Kate Baker
I have used Tire Choice twice in the past month and each time it's been the best experience I've had with car repairs. They don't nickel and dime you -- in fact, they took care of something, each visit, without extra charge! They are earning my trust and my business. I'm not taking my car anywhere else. The waiting area is pleasant, the guy i deal with is professional and friendly and they get the job done fast.
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August 2023 by Sherri Passmore
Car problems are never what you want on a three day road trip. They are not great when you’re home but on a trip, you’re not sure where the good honest fast mechanics are who can get you back on the road without breaking the bank. Thank God I called Tire Choice and talked to Kevin. He was so helpful and informative, took great care of our problem and made sure everything else was in good working order for a wonderful price. If I lived here, Kevin and Tire Choice would forever have my business!
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August 2023 by Barbara W.
Stopped by this location to get my back tire checked for leak or damage due to dash light advising there was a problem. Not one car in the parking lot, all bays empty and no employees around that I could see except one person inside. I went in and asked if could get my tire checked for leak and he said yes and started typing into computer asking for name, phone number, etc. I asked why this info needed and he said it was for insurance purposes. Seemed strange as I get service all the time and no one has ever asked for that "before" they ask what the problem is with tire. I thanked him for his time and left and went up the street couple blocks away and used another tire service that was wonderful---quick--efficient--checked my tire for damage or leaks and found none. Aired up my tire and sent me on my way....for free as I was begging them to take my money for checking my tire. She said since there was no problem, there was no fee. They never asked for my name or for any info although I'd have been happy to provide.
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June 2023 by Jennifer Johnson
They were so helpful I was just a few blocks away they sent a tech to put my spare on I drove to the shop they put my new tire on and educated me on tires and where my other tires were in needing to be changed in the future but no pressure. I was done in about an hour! Thank you so much for all your help!
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June 2023 by Da Bou
Go anywhere besides Tire Choice. Horrible Service... A computer glitch charged me over 200 dollars but, 4 months later and 40 phone calls to Tire Choice I do not have the money refunded. The service technicians, (Kevin and Shawn) promised to email Tire Choice Corporate and Cc me on (4) separate occasions, which never happened. I called over and over with different answers each time from Shawn and Kevin. The last call about 3 weeks back, Kevin mentioned that the check has been sitting for months but needs approval. Well, I had to call again, this time Kevin mentions that the refund had been issued the same day that the faulty charge occurred. So which is it, the check needs approval or the refund has been issued?So then Tire Choice directs me to call corporate and do their job. I stayed on the phone for about 35 minutes with corporate. Corporate is telling me a totally different story from the Covington Tire Choice Techs. I need to send Corporate the faulty charge on my bank statement....... REALLY...Tire Choice also lost (2) of my chrome tire caps and my chrome rim centerpiece.I have been going to Tire Choice since opened but I will not be using their services any longer. I suggest you do the same and move on to a real mechanic shop.UPDATE ON TIRE CHOICE CORPORATE SERVICESHORRIBLE.It's been a month since contacting Tire Choice Corporate as requested by TC Covington. My contact person with Corporate will not answer any questions regarding the $200+ dollars that Tire Choice Covington owes. The charge was from December 16th which is over 5 months of calling, emailing, and continuously checking my bank statements.I'm going to Plan "C". Justice of the Piece to get the money owed by Tire Choice. It's a shame to be treated like this when I gave so much business to TC Covington. I'm also going to tally up the hours that I have spent on this situation and add 75.00/hour for my time and services to Tire Choice.
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May 2023 by Tamra Denton
Sean and his crew went above and beyond to service our truck. Thanks so much for the assistance! Highly recommend...
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April 2023 by Dion Mohr
A few days ago an emergency arose on my car. Kevin along with his mechanics fit me in immediately. They however aren’t equipped to complete the job, but regardless they made a full effort to give me the direction to a shop that could. Kevin’s calm demeanor helped!! Thank you Atlas for your help!!
