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March 2024 by Cathy Banks
Customer service was horrible. Attendant did not seem to want my business.
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October 2022 by Mr. & Mrs. Adams
They do not even deserve the 1 star.
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July 2022 by Jamie Robinson
The manager Sarah there is really amazing to work with
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September 2021 by Frankie
Really nice selection of furniture and appliances. The manager Sara was absolutely fantastic and extremely helpful! I highly suggest stopping in to take a look. The prices are reasonable too!
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June 2021 by Peter S.
I rented furniture from Aaron's to stage my house for closing. Very reasonable pricing and they were very efficient with their delivery and pick up. They coordinated with my realtor for the pick up, were on time, and it all went perfectly smooth. Tony was fantastic.
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March 2021 by Pamela Fleitas
I have not much to say. I have nothing negative. It is just cut-n-dry go in, take care of business, and leave. The staff is polite enough.
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March 2021 by Joseph Gates
If I could give this store a ZERO star rating I would!!! They have had my dryer that broke as soon as I paid it off since October. They gave me a loaner dryer which was broken also. I had to BRING the broken loaner dryer back to the store MYSELF in order to have a working dryer. In the process of bringing the old broken loaner dryer back Richard proceeds to take it out of the bed of my truck BY HIMSELF when I offered my help so he didn’t mess up my $60,000 truck!!! In which case ended up happening and I am still sainting for them to fix it!! Donald was supposed to come last weekend first thing in the morning before 12 to bring MY dryer back and failed to. I call them yesterday as talked to Richard to make another appointment for today so MY dryer could be delivered between 12-3 and yet again they fail to come. My wife called around 12:30 and talked to Richard to make sure we were still receiving our dryer today. Well at 3:30 after no one showing up I spoke to Tony which proceeds to tell me that he knew nothing about it and that Richard wasn’t there today after my wife spoke to him at 12:30. Needless to say Tony tells me that he will get my dryer to me today between 4:30-5pm which very much happened. The only problem was when he got here with MY dryer it WASN’T MY dryer. Prior to leaving my house it was in pristine condition and the dryer he brought to my house telling me was mine had scratches all over the top and front as well as having some type of glue/tape resin on the top. I am taking my case further and talking to the RM or the GM as to getting MY TRUCK FIXED and MY ACTUAL DRYER back!!!
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September 2020 by Savannah T.
I've used this location for over 10 years and the staff was never as rude as they are now i had 2 associates from this location come to my home banging on my door like crazy people waking up my infant child who I just got down to sleep on the other end of my apartment, saying they were here to repossess my fridge and freezer when my freezer is up to date on every payment and the fridge was 2 days late max because my husband was laid off due to the pandemic and they were extremely rude didn't even have the decentcy to say hello please for the love of god do not use this location. The management staff isn't much better the store manager literally told me all he wanted was my money and apparently he tells all his customers that.
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August 2020 by Jacob Weese
Friendly and there to help
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February 2020 by Mallory Weaver
Our couch got ripped, they came over & took pictures, ended up approving the job. The upholstery guy called me one Friday and said he would be by around 2pm, never came or called again, and wouldn't pick up my calls. This was a month or more ago. Now the rips have gotten MUCH worse because they were not repaired.
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December 2019 by Joel Hulsey
You can't. Zero customer support.
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August 2019 by christina colmenares
Disappointing all around with this location. I spoke with manager Chris today and did not say sorry for given wrong information about my payment being drafted before date i spoke with Tony. I fully understood that we were behind but I left card information to be paid out in full and they turn around to tell me I got wrong info and Chris kept saying Tony should of never told you he could draft payment to a later date. It was 2 days early and he never apologized that I was given the wrong info. Tried to put blame on me. Also stated he never received my msg to have him call me and then stated he would call Tony and I was expecting a call back never did get a call. Never was asking for “customer always right” but an apology for given wrong info or at least work something out was not even a option. As a manager poor service and not professional at all, did Chris get promoted for being there the longest?? I come from a family that works in retail to patient care, as managers and leaders and Chris is not a leader. Kept making excuses and never once asked what we could do to make situation better for both company and customer. Also for throwing your fellow employee under the bus for giving wrong information to me. Chris if he got info wrong he had to learn it from his leader/manager so this falls on you. Learn to manage your team up and also see your own faults as a manger and why not as a grown man. I get better service at New Orleans DMV and that should show all how awful this experience has been. This is a 0 zero star service
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August 2019 by Savannah Touchet
It sucks to see all these bad reviews but the Aaron's in Covington has never given me a problem I've been using them for years and my parents used them before I was even old enough to get a job, I'll be 23 in october I've gotten several things from them always in good quality and the delivery guys always come when they say they're going to I've even had to change the due date on my fridge and everything was taken care of immediately also the manager chris is a really stand up guy and will work with you hes been the manager for as long as my parents have used this store (over 10 years)
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August 2019 by Antoine Anderson
Friendly lots of good bargains and low prices
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July 2019 by leigha blanchard
This place is a joke. They say they can work with you and they simply don’t. 200 dollars behind and I have kept in touch with them to tell them when I could pay it and they still continue to go to a house that I don’t even live at early in the mornings late at night!! DO NOT RENT FROM THEM
