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July 2024 by Tyler Green
Went in for a SCHEDULED oil change on 6/5/2024 @10:30. Got there 15 mins early. Guy took my keys and got my car in line. Seeing as how I had a scheduled appointment for 10:30 am and brought it in 15 min early tell me how 1 hour later my car wasn’t even close to being ready. I told the guy look I need my keys back I can’t be sitting here all day. He looked at me dumbfounded, and said ok. He tried to apologize to me as he handed me back my keys and said this doesn’t happen often. But it does. It happens every time I take my car to John Harvey Toyota.
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June 2024 by Laura Anderson
Could not get anyone to answer the phone or help in the service center until I met Lily. She stepped up to the plate, took ownership of the problem and resolved the issue. I am now very happy with the service deptartment thanks to Lily!
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May 2024 by Jean Woods
I had my oil changed last week at John Harvey Toyota in Bossier. The Service Department did an awful job! Oil was spewed all under the hood of my car.
In addition, they forgot to place the new maintenance sticker in my car windshield. Had to spend time and waste gas going back to pick up new sticker.
The service department use to perform outstanding work and service. Not anymore! I was asked to bring my car back so they could clean all the excess oil off. Causing me to waste more time and use gas to return. In addition, when I got home and checked under my hood I noticed my battery cap had been knocked off.
Today I was told I had a valve leak. I spoke with the Service Manager David and asked him why wasn’t I told about the valve leak when I had my oil changed and other repairs made last week.
David spoke very harsh and unprofessional. He was not kind at all. His tone should have been nicer since it was the service department fault for the substandard work performed on my car.
David stated he didn’t know why I wasn’t told about the valve leak. He did admit it was their fault for the spilled oil. David should have apologized for the lack of service and for my having to return to have the oil removed. If had been a man and not black David would never have spoken to me the way he did.
I have had my car serviced for years at John Harvey Toyota in Bossier. However, over the years the service in the maintenance department has deteriorated and fallen way below performance.
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October 2023 by Mike Bush
Reasonably priced and excellent quality service!!
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June 2023 by MJ M.
Don't make a service appt online. I was told I should have called. I asked why have appts online if I have to call to ask if the job can be done and I got neck rolls and the index finger in the air with the response that I should have called because it was mechanical. I'm not a car person, no idea what the difference with any of it is. I don't work there, so I have no idea what you can and cannot do. If an appt is available online, I'm going to request it online and definitely not going to call. As a business, you should look at your appts and YOU call/email me and tell me you can't perform my request. This was the second week I made the same appt request. The first wasn't your fault because of the outage, but you had two weeks to let me know it wasn't possible. Also, train your employees to respond better. Since I have management training, I knew better than to engage with her ignorance.
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May 2023 by Kelley H.
I seriously cannot recommend this dealership enough. Right now is a crazy car market and several dealerships are charging $3k-$10 more then the sticker price. I looked everywhere from Monroe to Dallas and John Harvey was the only dealership that I was able to pay the sticker price on my brand new car. I'm so extremely thankful to have been able to buy a new car in this crazy time and not get completely ripped off. I highly recommend in you're in need of a new vehicle that you go to John Harvey. Steven Engel was my sales guy and he was great !
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February 2023 by An N.
Went there because we were in the mood to get a new truck. Knew we wanted a tundra but not sure what model. The sales people were all helpful and even drove us around in golf carts. The lobby was clean with a big spacious waiting area. The waiting area had a coffee, soda, AND Icee machine! Also had a vending machine with snacks if desired. Overall would recommend.
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December 2022 by N. Castillo
Great people, ty.
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September 2022 by Rick and Debbie Cory
Waited 10 minutes after my appt start time. Did not see the tech check all items on the checklist.
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September 2022 by David McDaniel
Quick and easy service
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September 2022 by Janna Robinson
Helpful staff
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August 2022 by Julianna J.
Hands down best dealership to do business with! Within no time I was greeted by Steven Engel and he made the process super easy! I explained my situation, told him where I wanted to stay monthly and he made it happen! Never once felt pressured or over whelmed! Best experience I've ever had car sIf you go to Toyota do yourself a favor and ask for Steven Engel!
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July 2022 by Thomas Rucker
Aaron in service was the most helpful of ALL Toyota people I have spoken to. I absolutely suggest visiting Yokem Toyota and allowing Aaron to be your go to guy.
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June 2022 by Thea H.
I have called several times to try to get a appointment to get my truck serviced .. left a message several times .. disappointed that I can't ever speak to a person!!!
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June 2022 by Carla Besant
They have great service very friendly staff
