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January 2024 by Bridget Balentine Boykin
Love my 2024 Atlas Crossport, traded in my 2020 BMW.The sales process was easy and I was pleased with the experience 4. I am frustrated to find my interest rate was higher than what I was pre-approved by my bank using VW financial services. I proactively informed the salesperson of my offered rate and was told verbally thatMy % would be better through VW. My mistake not reviewing terms more carefully.Next, I was told by 2 employees that my weather-resistant back mat would be mailed to me. I have not received it and no communication, even after a second call to request my mat.SUV 5 starsSales Process 5 starsCustomer Service 2 starsCommunication 2 stars.I am thrilled with my purchase and not happy with customer service. I
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January 2024 by Miss Amy
My vehicle purchasing experience at Moffitt Volkswagen in Bossier City, Louisiana was a phenomenal one! The deal was quick and easy, and I truly believe that the dealership has sold me a high quality vehicle. I'm very happy!
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January 2024 by Kenneth Auger
SERVICE DEPARTMENT IS SLOW TO RETURN CALLS OR NOT AT ALL. WHEN I DID TAKE THE CAR IN FOR SERVICE I WAS MET WITH A VERY RUDE EMPLOYEE A YOUNG WOMEN WHO HAS SOCIAL SKILLS OR AT LEAST NOT WITH ME. SHE WAS VERY PUT OFF BECAUSE I WAS LATE GETTING MY VEHICLE THERE. I WILL NEVER GO BACK OR TRADE AT THE DEALERSHIP IN BOSSICE CITY, LA.
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January 2024 by Ashley Walker-Realtor
Don’t buy a car here. I almost didn’t from the terrible reviews and I should have listened.1. They didn’t want to negotiate on a severely over priced vehicle.2. You can’t get help from anyone after purchase.3. I still don’t have my license plate.4. The control arm is apparently faulty and the rotors are warped.5. They refuse to give me a rental car to get my car worked on when we were told that we would always have a rental available and covered.6. They keep giving us a run around, ignoring us, and not helping in any way.I am probably going to sell this car because the service and vehicle are a joke. Please don’t shop here!!!
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January 2024 by Audra Mahoney
Once I got there for the appointment it couldn't have gone better, but it was a challenge getting to that point because of it being my first oil change since buying my car and not knowing what all of the options meant when trying to schedule (waiter, shuttle, drop off). I could never get anyone to call me back from the VW Service Dept and each time the person answering the phone wouldn't answer my questions because she said she worked at Mazda. She wouldn't even explain what 'shuttle' meant. I live 1.5 hours away so I was trying to coordinate my oil change with working in our Shreveport office that day and it was a little stressful not knowing what to expect! But overall it was a great experience that day- so fast and I was able to work on my laptop while waiting!
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December 2023 by Donna Bohn
Always kind and helpful. The only real complaints are:1. I never receive a phone call when my vehicle is ready. I get an invoice so that's how I know it's complete but never a phone call.2. No one ever offers to rotate tires, even for an extra charge.3. The report said I will be needing two front tires soon but would have loved an estimate for new tires through y'all.I work in sales and these are things that are missed opportunities for revenue.
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October 2023 by Teresa Manley
I wasn't told at my last visit (prior to 10/2023) that I would be over my maintenance mileage for oil changes. So when I dropped my car off and left, I got a call that it would cost me $170 for an oil change. I should have been told this way before my appointment.I ended up buying the oil filter, and oil to change myself for less than $50. Upon changing the oil myself, there was hardware missing.
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October 2023 by S P
My daughter brought her car in for 30k maintenance. She mentioned if they could check the filters due to her filing up more than usual. The oil change was performed and she was told that her back tires were in the green and the front tires needed to be replaced. The good tires were not rotated to the front. I contacted the service manager and explained the situation to her. She stated she would speak with her employees about moving the tires to the front as they know better. She stated that my daughter could come in anytime on Saturday for the tire rotation as long as it was on the half hour or quarter till mark. My daughter arrived on Saturday and waited 2 hours for her rotation and then had to move her car over to mazda because VW service closed at 2pm. None of this was relayed to me when speaking with the service manager. When the car was finished being serviced, she was told that the filter was in fact dirty and they changed the filter for an extra one they had for another vehicle that they didn't use. Keep in mind that on the first visit, she was told everything was fine except the tires on the front were bad. After she left the dealership and ran her errands she noticed low tire pressure light came on. We added more air to the tires, yet the indicator light was still on. I have never seen such terrible customer service. I will gladly drive to TX for service going forward.
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October 2023 by Sergio Jaramillo
Sadly this place has gone downhill. I have been a loyal customer for a few years and have spent thousands over the years in maintenance and repairs. I was thinking about getting a new car soon but they will never get my money again. I tried to drop off my car for a check up due to a check engine light. I was informed that “management” has changed the policy and is no longer allowing walk ins. Ok that is fine but they offered me an appointment over a month out. I asked if car breaks down earlier if i can tow it in and they said not until day before the appointment over a month out, basically you are SOL. Yeah i will be taking my money and business elsewhere to one of the other foreign local shops and will never buy a VW again. I guess you do not want to make money and provide good service. I simply do not give my money to low class places like this. ??Update: took it to a competitor, seen the same day. Issue fixed by the next day. ToldThem about my experience here and they said they were not shocked adding this place has a very bad reputation. You have been warned. Take your business elsewhere.
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October 2023 by patrick pierce
My oil was changed and all error codes were assessed a cleared in one day. The only reason not giving 5 stars is that I attempted to call 3 times and ask when my car would be ready so I could prepare transportation and no one answered. After my last call I left a message and never received a call back. All I received was an automated text message when the car was ready.
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August 2023 by Matthew B.
They will rip you off .. $170 for an oil change and then tried to sell my wife 2 tires for $900
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July 2023 by Angela Herndon
Purchased car less than 30 days ago and check engine light comes on. Call the dealership and first available appointment is 6 weeks away - no loaner car available, no service available, and Luke doesn't even care (you can try Longview).
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July 2023 by Stephanie
Can't rate this place low enough! They just tried to scam my daughter on repairs. They clearly haven't even looked at the car. Ebrake locked up on passenger's side. It is a known defect with the car, but no one shared that info at time of purchase. We found out when it locked up. My daughter was told that she needed repairs to drivers side ebrake and brake pads and rotors for rear wheels. When she asked about the passenger side they didn't seem to know anything about it. The brake pads were replaced the week before the ebrake locked up. Did they put some trashed brakes on her car in order to pull this scam? Photos were requested, it's been over an hour and we are still waiting. I am guessing they are trying to rig something up or come up with a good story. They have had the car for two and a half weeks before contacting her. Getting in contact with anyone is near impossible. My daughter has paid to have tires rotated at this location approximately 3 times. When she went to purchase new tires (from a different company), the mechanics explained that her tires have never been rotated. Excuse me? I believe that is called theft, and if I can find a way to press charges trust me I will. DO NOT PURCHASE A VOLKSWAGON AND DO NOT EXPECT SERVICE FROM THIS LOCATION! Just FYI: The vehicle is a Taos, do not get one of those pieces of junk especially.
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July 2023 by Allison barker
I had a great experience with Moffit VW! The service department was Awesome! They kept me in the loop every step of the way and answered all of my (many) questions! Luke was so nice and helpful! Thank you! I will be back to purchase my next VW with yall!-AB
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July 2023 by Jonathan J. Newton
Not impressed!! This is my first VW purchase. I dropped off the vehicle for a "low level oil light" and "white smoke" coming out of the exhaust when start up. This is a 2022 VW Tiguan with 15k miles so this should not be happening. It took them over 2 weeks, just to look at it!! The tech could not duplicate the problem so they told me nothing was wrong and they didn't see anything in the history. I picked up and it wasn't 100 miles later I had to bring back for the same problems.We will see what they can do this time? BTW, good luck trying to get someone to call you back in a timely manner. Don't expect to speak to a "live" person when you call the maintenance department, if you do it will only frustrate you after multiple calls and getting vmail.
