January 2022 by K
We’ve been shopping for a few weeks and decided to try mattress firm on the advice of a Stearns & Foster rep. Unlike other furniture stores the sales person was not pushy. She answered all our questions and was very knowledgeable. We decided to purchase our mattress that day and Lauren made the process very easy. Can’t comment on delivery or product but the buying experience thus far as been great.
January 2022 by Stephanie Jones
Green was extremely knowledgeable and helpful in helping us find the right mattress for us! We can’t wait for it to be delivered.
December 2021 by Vic Larrabee
I love the friendly employees! Knowledgeable about the products and always willing to help out however they can!
December 2021 by Nicolas LaBarron
Mr.Geeen in bossier is the best employee up there. Gave me a great deal on my bed and wonderful discounts!!! Shout out Mr.Green thank ya man!!!
December 2021 by James Montanez
Mr.Green is the man at Mattress Firm! He was so helpful with picking out our new bed along with educating us on sleep. If your looking for a new mattress look no further and check out Mattress Form Clearance Center and ask for Mr. Green!!!
December 2021 by Wendy Evans
Laren was really patient and helpful. She wasn't pushy and let me know about promotions & sales.
November 2021 by S Clanton
If I could give more stars to Green at the Mattress Firm Beene Blvd., Bossier City location, I would. He provided me with impeccable customer service when I went in to make a purchase. He showed me exactly what I described and he was very knowledgeable about it. Then, he showed me how I could save money and get a 10 year warranty on both my mattress and adjustable frame. Can you say delivery/set up AND haul off within a few days?!I’m a HAPPY girl! Thank you for your professionalism, Green.
November 2021 by Marty Fletcher
Salesperson Green was very knowledgeable and very helpful. Did a great job of demonstrating the different mattresses. Very friendly as well.
November 2021 by Linda Turchi
The sales man was very rude and would not honor the price 2 weeks ago. I bought a bed but when it arrived all they had me do was sign saying they delivered it. They never went over the paperwork saying it was a plush bed. There was nothing on the bed stating which mattress it was. It was a 2100.00 Queen size bed. The first thing my friend said was this is the hardest mattress I’ve ever slept on. I told him the same thing when it was delivered. I had the bed for 4 days. I just wanted to make sure it wasn’t just me who thought it felt like a rock. The girl helping in the store remember me and knew for medical reasons I needed a very soft bed. Within those four days I had a open bed sore.The previous salesman had written down the brand of the bed and the price. Green (previous salesman) said he would honor the price until I get what I need. At the time the bed was on sale for the price of the next smallest size. In this instance, a Queen for a twin. The bed I originally bought was not on sale but I didn’t think I could afford anymore.The salesman refused to honor the price from 2 weeks ago. It took time for delivery and for me to sleep on it. The new salesman said, “the bed I purchased has been on sale for 3 weeks. I took pictures of each bed and price but he didn’t care.I have bought every bed I’ve ever owned from Mattress Firm. He refused to look up my name and only pulled it from my cell number which just showed the bed I just purchased. I have had several home phone numbers and cell numbers but he wouldn’t look them up. It seems very strange because when they pulled it up by my name it shows every bed purchased.So much for guaranteeing the price. It was about 250.00 less. Then they change you a new 90.00 delivery fee plus a 10% restocking fee for laying on it from Thursday night to Saturday night.I have never come across a rude person at Mattress Firm which is why I keep going back to them. I could have bought the bed from another store with free delivery but figured I would go back with the place I never had a problem with!They just lost a very good Tempur-Pedicure customer over there own low price guarantee.After speaking with Green, the store manager, he resolved all the problems and honored the price he had given me the week before my interaction with the other salesman.I just can’t believe one person could ruin my opinion of Mattress Firm. I will continue purchasing my mattresses from them. They truly do have my respect as a customer.Thank you so much Green for working with me and clearing up the problem. Green earns 5 stars from me!
September 2021 by Hollie Crawford
Great customer service. Green was very knowledgeable and attentive. They have a great selection and has a lot of discounts as well. Will go back for other mattresses for our house.
August 2021 by LISA ELLIOTT
Amazing customer service! They were very attentive and helpful. They helped us find the perfect mattress for our budget.
August 2021 by Pamela Shankle
The manager, Green Clark, was extremely friendly and very helpful. I have never had someone take so much time to help with making such an important purchase. We will definitely recommend this location to anyone that is in the market for a new mattress.
July 2021 by jdolotina
I believe our sales rep was Reese. Walked in looking for a no frills full size for our child and got exactly what we needed. They had one in stock along with the box spring and was out the door in 15-20 minutes. Reese made us feel comfortable and was not pushy at all. It’ll be a while before we need mattresses again, but will definitely come back when the need arises.
July 2021 by Jenny McCarty
We were in a bind And needed a queen mattress/ box spring set over the holiday weekend. Green was quick to help and got us on our way. I will definitely purchase my next set from him and refer others to their location.
July 2021 by Rachel Livingston
Reese was great with helping my husband and I with finding the perfect mattress! It was a breeze buying from this location, and it’s awesome to have someone fun to help along the way! Thanks again, Reese!