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February 2024 by cassandra hudson
I filed at this place in 2023 never again I didn’t get back much money and I need my AIG to file somewhere else and their phones aren’t working and customer service is horrible I hate this place
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January 2024 by Quesha Loville-dunson
I would recommend anyone to Jackson Hewitt. I have been a customer for over 16 years strong. Rachel is the best hands down.
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January 2024 by Andrea Goines
I’ve been a loyal customer for years. I made an appointment for nothing the tax preparer took 45 minutes with someone else and then she had to GO SMOKE before she started with me. I didn’t get the MAX REFUND BACK LIKE A TAX ADVISOR is suppose to help. Next year I will be doing my OWN TAXES VIA SOFTWARE!
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May 2023 by Tammy R.
I am a very unsatisfied customer of the 1892 Airline Dr Bossier City, LA store. I went to the franchise store on April 11th. I usually do my own taxes via Turbo Tax but this year I decided to try a "professional" tax preparer to ensure I wasn't missing out on any tax benefits and for the convenience of not having to sit at my computer for hours preparing my taxes. As Rachal Harris was preparing my taxes she informed me that my W2 was incorrect and that she could not continue until I got that straightened out. PayChex (My W2 provider) explained why the W2 was indeed correct. I returned to Jackson H on 4/13 to find the office closed with no posted explanation. I returned on 4/19 again closed. I called several times without connecting to anyone. I then had to leave to for a business trip but upon my return on 5/14 I again went to the Airline Dr office. Guess what? Yep. Closed. Note they advertise they are available year round. I went there again today. STILL CLOSED! My state taxes are still not finished or filed. I will have to do them myself. I tried the contact us tab and had a chat with the automated service. I am sure you can imagine how that went. DO NOT USE THIS STORE!!!!
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May 2023 by Sarwie khan
The accountant we work with is Amazing, she deserve raise. But your filing fees are too high.
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April 2023 by Dennis Pinner
There was no wait to prepare my taxes which was nice. I have used Jackson Hewitt for over 15 years, unfortunately it has gotten very expensive and might be the last time I use them. Preparers knowledge was not comforting and not customer oriented.
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April 2023 by matcamdon316
Rachel Harris is the most professional, knowledgeable and friendly employee that I have ever been treated by while she filed my returns. She is definitely a 10-10⭐️ ratingRichard Wisher
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April 2023 by Faye Wilson
The experience with Jackson Hewitt was pretty quick. I was pleased with that. They had someone in the office that helped if the tax preparer needed help. I thought the prices were high for those that didn't receive large returns. Of you were receiving less than 1k, you had to pay a third of your return to them. It seems that the payment should be based on the amount of your return. Small return small payment...you would think.
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April 2023 by Jamie Statham
This place is a joke.Never enough employees. We make an appt and the walk in customers get waited on first. Dropped off tax info in the morning and at 4pm, they still didn't even start on them. So walked in and my husband has been there for 2 hours in the lobby before I got there and they lady called the people that got there after I did before me. And the woman that worked there had her puppy up there and would take him outside to potty while her customers waited. She also talked on her personal phone
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April 2023 by Bonnie Gamez
I WOULD GIVE LOWER BUT THEY-DON’T HAVE zero stars.I made an appointment online according to the hours shown on Google. I got a confirmation of the appointment and even a reminder. I take off work and show up at the location to find locked doors. I called the main number to find out they don’t honor the online appointments and I could come back at 11am when the person will be there. He said they set their own schedule so it could vary. Very poor customer service!!
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April 2023 by Dianne Cowart
Rachal is always professional and so kind to us. She is the reason we continue to use JH.
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April 2023 by Anthony Lomas
Rachel answered all my questions. I was very happy with my tax results. I will definitely continue to use Jackson Hewitt for my tax returns .
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March 2023 by Stormie Smith
Melissa did such an amazing job helping me. She answered all the questions I had and helped me fix a few issues I had. Will definitely be coming back
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March 2023 by Sherry Phillips
We've been using Jackson Hewitt for years. They've always been helpful and made getting our taxes done much easier as well as the best refund. There has seldom been a wait and got us right in and out in helping us get our taxes filed
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March 2023 by Donnie Greer
Rachel Harris is very knowledgeable and professional. She will help you get everything back from the IRS possible.
