-
October 2023 by Alvin W.
On 16, October 2023 I took my 2018 Ford explorer to Wray Ford for the internal water pump leakage. I picked the vehicle up on the 26, October 2023, parked the vehicle until the next day, around 12 noon I decided to drive the vehicle to the post office approximately 3 miles from my residence and upon starting the vehicle I hear the chain rattle in the engine " indicating low oil pressure" and a leftover bolt that did not get placed back on the engine. After a brief inspection I discovered where the bolt belongs. The vehicle is just above 54,500 miles, and there of course was NO timing noise present to opening the engine, and the timing chain noise has gotten progressively worse. Car dealerships only uses blended engine oils, I've only used full synthetic oils as the manufacturers recommend, and the performance is far better with synthetic oil. I am a hands-on Mechanic for more than 40 years and have full knowledge of on-board system diagnosticsecond generation, OBD2. It's quite clear that workmanship is the culprit. The gentleman in the service department that received my car for the water pump repair whose name I'll not mention at this time has suggested I bring the vehicle back to Wray Ford on Monday November 6, to revied and possibly correct what was overlooked during the original repair. My apprehension is plainly obvious.
-
August 2023 by Christina O.
Quite literally the worst experience I've ever had. Took my vehicle in for an oil change on Friday, Saturday morning I went to pop the hood on my vehicle and it wouldn't open. This is a 2019 with routine maintenance. Called Saturday no one was there to speak with. Called again first thing Monday and they refused to look at it but said I could have Hyundai call them after it was looked at for the cause. Hyundais service manager called to explain it was in no way due to wear and tear and that whoever did it pulled on the latch too hard and broke it. Austin the service manager at ford yelled at the Hyundai manager, wouldn't allow him to speak, then said they weren't paying and hung up. I cannot believe this is how they handled breaking my car.
-
October 2022 by Jody And Sherri B.
Poor customer service. I left my truck for three days to fix the glove box and still was not fixed.
-
October 2022 by Anthony L.
I think I took my truck to the service department 10/14/22 because I had been smelling coolant inside the cab (they replaced the heater core about a year ago). The service advisor (Kyle) said I'd have to leave it because it would take time to look at it. I returned on 10/19 and spoke with Kyle again to have him write up a ticket. Again I told him I had a coolant smell inside the cab, had had to add coolant and I also needed the fan belt replaced. I called late the next day to check on my truck and found out I'd been handed over to another service adviser (Carl). Why I don't know and don't really care. I just wanted my truck fixed. Carl told me the mechanic had driven the truck and didn't smell anything and checked for a leak but couldn't find anything. He did say they had replaced the fan belt. I told him I didn't see how he couldn't smell anything and he said he would have it checked again in the morning. I then called back and asked to speak to the service manager. I ended up getting a voice mailbox with no name. I left a message with my name and number. Apparently he was gone for the day because I didn't get a return call. I called this morning (10/21) and was greeted by a woman laughing like she'd just heard the funniest thing ever. After she finished laughing I asked to speak to the service manager. I was transferred and somebody in service picked up. I asked for the service manager and was told he was not there. I asked to speak to a general manager and was placed on hold. After being on hold about four minutes the guy picked up and said the manager was in the shop and he was transferring me to him. After several rings with no answer a voice mailbox answered. I called back again and asked for Kyle in service, was transferred and Carl answered. I told him I wanted them to stop doing anything with my truck that I didn't want them doing anything further with it that I was coming to pick it up. Even though they were supposed to be checking the truck again he quickly told me "No problem, I've got the keys with me right now." I told him that didn't surprise me as they were supposed to be looking at it again. He did remind me that they'd replaced the fan belt and owed $163 (I think). Of course that wasn't tax or labor. I get the feeling since this would have been covered under warranty and they weren't going to make money off of it they weren't going to do anything about it. Also, when I picked my truck up Carl told me they'd pressure tested the line and found nothing wrong. This was about two hours after I told him to leave the truck alone I was coming to pick it up and he told me they hadn't looked at it this morning. So now he was telling me they'd pressure tested the line which was the first time I heard that. I don't believe this was done. Something they were making money on they got right on. This was nothing but a s*** show from the start. I would advise anyone to take their vehicle to another shop or dealership because you wont get anything but high blood pressure from this place.
-
April 2022 by Dominique D.
Where to begin.... So I brought my car in for a simple clip replacement on my clutch master cylinder.. ended up needing a slave cylinder as well (which requires a transmission removal) and that was no big deal.... In the 3 week period my car was in the shop, my advisor (Kim) called me a total of 2 times. When I called she had no time estimates and no answers to any of my questions. The service manager took over and that's the sole reason I'm not putting one star. only problem I had with the service manager, was the up selling. I added a clutch because it made sense while the transmission was out... but a master cylinder was added to my ticket without my knowledge and when I got my car back it looked like it was prepped for extra work that didn't get my "okay." Outside of the terrible time hacks and other hiccups, the service manager was very easy to work with and extremely informative.
-
March 2022 by John S.
HORRIBLE EXPERIENCE!!! Went to Wary Ford on Benton Road this morning for a simple FordPass issue with my Sync 3. Pulled into the service lane and watched 6'ish service reps watch me drive in with no one else in the service lane. Waited in my car for 20 minutes and no one came out. I went in and asked the wonderful lady at the inside showroom area and I asked about the protocol to see someone in service, since all of their doors have a do not enter sign on them. She got someone out there immediately and that lady was rude and less than helpful...I was bothering her! Filled out her form and was told that I would need to leave my car for 3 days and they weren't open on Saturday and they might be able to get it looked at. Absolutely the worst dealership service center experience I've ever encountered. I'd steer clear of this place for any service activities...I'll also not buy anything from them, as this type of behavior is allowed by management and they run the entire place! PITIFUL!!!
-
September 2021 by Jc K.
This was the worst experience I've ever had at a dealership (and I have had some terrible experiences). My truck was in the shop for TWO MONTHS, I was repeatedly lied to by "my" service advisor, Austin (the service ticket says CHARLES WILLIS). Thank God, my truck was under warranty, but being in a rental for two months costed me THOUSANDS of dollars. Austin's communication skills were atrocious. I was put on hold dozens of times, I was repeatedly hung up on, no one could ever give me a straight answer about anything, I asked for numerous call backs (which I never received, which Austin repeatedly had to apologize for). I got accused of recording Austin with my cell phone, which at no point in time did I do. Austin repeatedly asked me to speak to him outside (is this a standard practice, because I didn't see any other customer doing this, or was I singled out because he never could give me a satisfactory answer to my questions?). I bought my first truck from Wray, twenty years ago, but I'll never do business with them again. I was treated like a fool while I was alone, in front of other customers, and in front of my children. Wray Ford is a joke and they will not be getting any more of my money. Their employees are either incompetent, liars, or both. And this is completely unacceptable. I would not recommend anyone go to Wray for any serious repairs.
-
May 2021 by Kim A.
Several times I have called to make an appointment at the Bossier City Location and service dept guys have refered me to Benton Auto repair because they are busy , also today I called to check on an appoinment I made online 3 days ago and was told by by service dept the online apoinment system is not working, now waiting on a call back , I believe because My 2 Ford vehicles are older I get pushed back as an unimportant cleint
-
April 2021 by Raisean L.
See the owner's response to my review. So he blames COVID-19 for his sales manager wanting to under value my trade-in by at least 5K basically low balling customers. Also USAF members are Airmen not soldiers.
-
April 2021 by Jon T.
So I bought a used truck for 17k and the heater core was clogged so I took it back and they sent it to Dodge and a week later it was fixed. I got the truck back and the 2nd days of me driving it the check engine light came on. I took it back and they said they couldn't do anything about it. I've had the truck a little over a week including the week in the shop and they can't even look at my truck? They didn't even want to help or send me somewhere to look at it.. Garbage place stay away! Dude just stared at his phone like a big puss.
-
February 2021 by Chris M.
Customer service in the service department is terrible, service writer lied to me more than once ,and made it very obvious that they do not care about the customer. I will no longer patronize this business
-
July 2020 by Norman N.
This dealership is horrible Ford should remove their privileges of selling their products I was traveling through Shreveport with my 2016 Ford diesel truck and experience a problem I called him and talk to the service his name is Austin. Austin seem very friendly at first on the phone and said for me to bring it in first thing in the morning which I did. I drop the vehicle off at 7:30 AM as agreed at 2 PM since I have not heard back from Austin I called him he advised me they found the problem it was injector I asked him do they have the part available he said yes they will install the part today. At 5:45 PM I called Austin to check on the status he advised me at this time that he would have the mechanic begin working in the morning on the truck I went to the dealership the next morning at 8 AM the truck has not been worked on as of yet I waited till 9 AM to find my truck no longer in the shop but sitting out in the parking lot. I went and talk to Austin and this time he notifies me that they do not have the correct part and would not be able to get it until Monday. Now I am stuck in Shreveport for two days and going on four days. I went to another dealer and they got it repaired. My advice to anyone out there not to ever go to wray ford in Shreveport Louisiana and definitely do not have any contact with Austin since he is such a liar.
-
May 2020 by Alix H.
Can not speak as far as buying a car. This is just on service department. I paid 20$ less on my oil changes at the other ford dealership. They Never have enough mechanics. Needed a new tire due to nail. Called made an appointment showed up. Tire was never ordered. I took the day off work to get this done. Came back later waited almost 3 hours for one tire. Left they never put my spare back on. Called to come back to get this done. It took over an hour just to put a spare tire back on. Always over charge for oil changes. I would suggest going elsewhere.
-
December 2019 by Roy M.
I bought my wife a car for Christmas at Wray Ford. They were great. I initially came to Wray because I was treated badly at another dealership. The folks at Wray were outstanding. No pressure and no heavy handed sales tactics. They listened to what I wanted and matched me with the right vehicle. I highly recommend them.
-
November 2018 by Justin C.
Awful! I will never go there again. Service department first tried the tell me that the service I needed done wasn't covered by warranty trying instead to get us to pay for the service. Wrong! It was covered and they had to be corrected. Second, the part had to be ordered and we were never given a call stating the it was in and tried to schedule a appointment, I had to call to get it done myself. Then after months of delay we finally get it in and I wait all day to get a call saying that it was ready because I didn't want to harass them, but I finally did only to find out that it was fixed hours prior. Finally; this was suppose to be a warranty job and it was going to be covered by my warranty only to find out there was a deductible they failed to mention. Kyle is the absolutely worse at his job and does not deserve a job working with costumers. I am completely disappointed by ford and this dealership that I honestly wish my wife had a different car. If I were you, I'd try Shreveport and if that's not an option, go out of state.
