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February 2024 by Taylon S.
10/10 service helped us get back on the road with 2 blown out wheels even when they were busy !! Good people !
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February 2024 by Gerri K Williams
The wait period Is too long, but the service is great once they get to you. A long time customer thru three states!!
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January 2024 by Carmen Natal
These guys are professional and very knowledgeable about total car care. I would recommend having my car serviced and maintained. Even gave me a ride home. Thank you for your integrity and honesty about my car issues.
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January 2024 by David Thrash
Prompt, professional, and courteous service!!
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January 2024 by tammy sampson
If I could give a half Star I would have.I went in with air-conditioning issues. They repaired it, however the heater stopped working.I was told that they needed a part.we made the appointment to get it repaired.When I showed up for the appointment they said I would be walking around in an I left it there and 8 hr later it still hadn't been worked on. After yet another appointment fiasco with no results. I take it in today and instead of them taking ressponsibility of repairing it correctly. I was given a estimate of $1900. To repair what was not broken from the original issue.
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January 2024 by Kristina Fortin
Firestone always gets whats wrong, helps me with any discount that may be available, the staff is always friendly, and they are always very quick getting my vehicle back to running again!
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January 2024 by Jay Boyd
Excellence customer service provided on every aspect
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December 2023 by Tim Cram
The staff was friendly and helpful, and the technicians were very efficient.
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November 2023 by Georgia S.
Great service and great prices. We purchased a set of 4 tires at a very good price since it came with an instant rebate. Also had a radiator flush performed. All in all, the price for what I paid was exceptional and to top it all off, the customer service was excellent and delivered on time as promised!
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November 2023 by Kip Biddle
Staff is very accommodating. Work was done quickly. Overall I would recommend.
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August 2023 by Heather Adams
At Firestone Complete Auto Care — Just trying to save people from what they did to me…They busted my windshield and said I brought it there like that, after I heard the owner on the phone with the company saying that this was the 3rd windshield that the technician had busted in less than a 3 week span. They did FINALLY replace it BUT the main reason I went there was to get an alignment done on my car which at first they told me they did not do it and then they told me that they did do it that I would not have to pay for it because I had such a bad experience. Then I was told I had to pay for it so I did and I asked for paperwork. I brought my car to Discount Tire (there are amazing btw) because I had a nail in a brand new tire so I was gonna get them to patch it for me. Long story short the technician came out and told me that he could not patch my tire because it had wire hanging out of it. I said there’s no way I just had an alignment done and he told me that both back tires had wire hanging out. So save yourself some trouble and do not go to fire stone on East Texas. They are the most rudest, disrespectful and unprofessional company that I have ever came encounter with. I did not get my money back for the alignment that was not done on my car but I have contacted the corporate office and I am awaiting a phone call from the headquarters of fire stone, because not only did they charge me for an alignment that was not done I also had to buy tires that have been shredded up because of the alignment not being done? God don’t like ugly and if you charge someone for work that is done on your vehicle, they expect that work to be done and to be done correctly. Rant over?? this was the Firestone in Bossier City,Louisiana off of E. Texas St.
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August 2023 by Heather A.
At Firestone Complete Auto Care -- Just trying to save people from what they did to me...They busted my windshield and said I brought it there like that, after I heard the owner on the phone with the company saying that this was the 3rd windshield that the technician had busted in less than a 3 week span. They did FINALLY replace it BUT the main reason I went there was to get an alignment done on my car which at first they told me they did not do it and then they told me that they did do it that I would not have to pay for it because I had such a bad experience. Then I was told I had to pay for it so I did and I asked for paperwork. I brought my car to Discount Tire (there are amazing btw) because I had a nail in a brand new tire so I was gonna get them to patch it for me. Long story short the technician came out and told me that he could not patch my tire because it had wire hanging out of it. I said there's no way I just had an alignment done and he told me that both back tires had wire hanging out. So save yourself some trouble and do not go to fire stone on East Texas. They are the most rudest, disrespectful and unprofessional company that I have ever came encounter with. I did not get my money back for the alignment that was not done on my car but I have contacted the corporate office and I am awaiting a phone call from the headquarters of fire stone, because not only did they charge me for an alignment that was not done I also had to buy tires that have been shredded up because of the alignment not being done God don't like ugly and if you charge someone for work that is done on your vehicle, they expect that work to be done and to be done correctly. Rant over horrible service.
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August 2023 by Paul Goodchild Ph.D., CPA
It's a long drive for me to a Firestone Complete Auto Care, but worth the trip. They did good work and had me on my way on time. This location was repairing an issue from another location that I'd been going to for years (I just moved). There is a nice sitting area.
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August 2023 by Derrick Waggoner
Came in for an oil change and slow air leak on a tire. Sat there for nearly 3 hours only for them to tell me they couldn’t find the leak. No big deal, it’s a slow leak that I can’t find either. I’m looking at my ticket and realize they didn’t change my oil. When I asked about it, they said they knew nothing about it and the old man behind the counter said he didn’t create my ticket. Zero accountability from these people. I knew I was doomed when the 2 guys in front of me both complained as they were leaving. 1 guy said they didn’t rotate his tires correctly, while the other said they forgot to air up one of his tires. They did at least own their mistakes with the other 2 guys. This place is terrible. It’s a work/fleet car so I’m forced to use corporate places like this that care zero. If you’re paying, go somewhere else.
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August 2023 by Abbigail Heckel
Very good customer service and friendly. Go out of my way to get service here. Highly recommend it!
