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November 2023 by Virginia L Mills (Ginny)
They were thorough with my vehicle and honest with me about what it needed and didn't need! They were perfectly reasonable and the 3 year warranty was perfect! I admire people who stand behind their work. This is a locally owned and operated shop who deserves your business. Even my husband's trucking company's shop maintenance guys recommend this place! And they do Fleet work too!Services: Transmission
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November 2023 by Nuq Snevig Israel
VERY NICE Customer service! When you've been in the Auto Business over 30+ years that's the easy part. Hard part is leaving everyone satisfied, but those are the Cons of business. I recommend for common folk WITHOUT A CHUNK OF CHANGE - find a neighborhood mechanic. There's credit/ loan options to help pay service but you MUST HAVE 800+ credit. A very convenient and easily promoted service according to Location. But it's PRICEY!!! I went in for a Transmission repair and it was quoted around $6,400 repair and equipment, AFTER 124.99 diagnostic test. $15/Day for parking/storage AFTER being serviced (I had no transportation had to wait a day to get back to my car to remove it from their lot).I could be an angry customer. And never return. Thing is, I trusted their service and they did what they could. 3 Stars because those prices are insane and I was very unsatisfied. BUT A lesson is learned in Gratitude, not Attitude. Car still need repairs.
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November 2023 by Kelly Boggs
Been with Benton Rd Auto for about 6 months or so with 3 different vehicles and it’s been a breath of fresh air to experience a mechanic that is competent, fair, timely, and friendly on the phone and in person!! I highly recommend them for the peace of mind you get from what can be a stressful auto repair. 2 thumbs up from our familyService: Brakes
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November 2023 by Hudson Ossman
My experience with Benton Road Auto was amazing. They will even send you pictures of the car part that needs repairs Communication during the repair process was nice. I recommend to everyone.
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November 2023 by Shimika Small
I had a great experience here. The customer service is really really good. The lady that answers the phone does so well with customers that she makes me want to do better at my job. I will be a returning customer for any of my car needs.
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October 2023 by Brittany D.
James likes to screw over his techs. He plays with their money. One person pull out a --on him over $700 one time. He sent two of his best techs off to Vegas for training and he just left them to fend for themselves. James also had a worker go to competitors to try to recruit like who does that? I tell you who. James Scotto. Putting them in the line of fire like that. Take care of your people. You took money from my family and karma finally came. I feel bad for the ones who lost their cars may you milk his insurance. Do better in life James! You can't step on people and live a prosperous life. Oh, and your dad is annoying as hell. No one liked him.
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October 2023 by Chloe Player
I had a great experience with Benton Road auto. They replaced my entire gear shift and replaced my right wheel barrow 4 months later. The staff are all super nice and understanding. My car was repaired very quick and efficiently since it’s my only way of transportation around. The staff made sure to help me in every way possible.Service: General repairs & maintenance
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October 2023 by Jackie Ferrier
Benton Road Auto Repair is the absolute best place to get your vehicle serviced for minor and major work. Very friendly staff everyone treats you like family. The ladies in the office are amazing and his workers outside are so friendly. I recommend Benton Road Auto to everyone that needs work done to their vehicles.Service: Transmission
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October 2023 by Jeff Hudson
I would give 10 stars if I could. Have a 2021 model truck which i bought an extended warranty on from the dealer at purchase. Took to the dealer for an AC issue. They plugged in their scanner and could never diagnose the problem after having my truck for over two weeks. Picked it up and took it to Benton Road Auto Repair and they were able to diagnose the problem within a day, ordered the part and had me on my way within a couple of days. The pricing was very fair, communication was something every company should strive for. They called me to let me know where I was in the line. Called again when my truck got pulled into the bay. Again when the problem was diagnosed. And then when it was ready to pickup. (They got it done 3 days faster than they estimated for the part to arrive.) And then the owner personally called and texted to see how my experience was. For them to be able to figure out a problem on a vehicle that even the dealer couldn’t diagnose gives me the utmost confidence in their abilities. I have always heard great things about Benton Road Auto Repair from the early 80s until today (this is where my grandparents always had their vehicles serviced) and now have had the opportunity to experience it firsthand. I will definitely be back with any future vehicle issues. Thanks so much for getting my truck fixed and back on the road!
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September 2023 by Joey B.
Great place to get air conditioning work done. I drive cars at least 10-20 years old. I’ve had 3 air compressors put on 3 cars 1988, 2009, 2004. All low miles.When my moms AC went out took it to them. They found small part was bad she has 2010 vehicle. They could have just said it compressor and not diagnose the problem. But they did things right the first time!!Great integrity! I will always recommend Benton Auto & Air.Service: Air & cabin filter replacement
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September 2023 by Jamie
Benton Auto was really good to me. They communicated well and kept me up to date on what was happening. They did a great job fixing my car.
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September 2023 by Megan Johnson
After what was arguably, the worst experience a person could have, I was able to speak with and deal directly with James, the owner. After actively listening to everything I went through, he refunded us for the total amount we spent on our window, threw in another $100 for the items that were removed and never returned to my vehicle, AND preformed the repairs at no charge. The time he took to listen and proactive accountability by owning the problem, refunding the money and then fixing the issues that were left unresolved, really turned my opinion around. I'd give 5 stars if I hadn't had to go through everything we went through to get here but I appreciate everything James did to make it right.
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August 2023 by Logan W.
This company is on the same level as the call scams we get every day only on steroids. They held my truck over 2 weeks & when I finally got a call for the diagnostic, they told me it'd cost $2000 to replace the front wheel hubs! For those that don't know, it costs about $200 for those parts on my truck & about 2 hours tops to replace them. So we're looking at $900 an hour for labor!! They're crooks who prey on vulnerable, panicked, ignorant people who feel like their backs against the wall. Don't even bother with these scum bags! They don't even deserve 1 star, they deserve to be in jail.
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August 2023 by Ken DeMann
Really enjoyed my experience at Benton Road Auto Repair. They all were courteous, knowledgeable and efficient. A team that works this well together is a clear sign of good management. If only fast food businesses were managed like this. My only negative was that I was charged $140.00 for a tool or tools to do the job. In my 60 years of owning many cars I have never had that happen.Services: Transmission
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August 2023 by Susan Ford
My daughter’s car was improperly towed and the rear differential was damaged as a result. Benton Road Auto Repair worked quickly and diligently with me to get it diagnosed and repaired. I dealt mainly with Cameron who was always so kind and informative. The work was done with very little wait. This is the place to go if you want top notch customer service along with efficient auto repair work!Service: Transmission