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July 2023 by Beverly Jones
Second attempt to open a new account. Checked in. Sat for 20 minutes waiting to be called. Not a single customer in the bank. Repeated just now. It's 130 in the afternoon. What is up with this bank?
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March 2023 by Charlette Williams
They are always so helpful
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February 2023 by Bo F.
I've been with BFCU about 10 years. I am semi-retired with an annual income of about $35k. My credit is good enough that I was able to get a mortgage 9 years ago on a nice 3/1.5 brick on slab home. BFCU however turned me down when I applied for a home loan so I got one elsewhere. I drive a nice Nissan Murano which BFCU also turned me down on when I submitted a auto loan to them 2 years ago. But yet GM Financial approved me PRONTO for the Murano. Go figure! Recently I purchased a nice 650cc "maxi-scooter" to commute back and forth to work on. Again BFCU would not approve the loan to buy it so I have that financed elsewhere also and I'm saving enough on gasoline that the savings pay the note on the bike! Just for grins and giggles I asked them for a simple $800 loan to put new tires on the car which they also denied. Didn't really expect them to say "Yes" after so many "Nos". Anyway...I paid cash for the tires. BFCU is only good for having an account from which to pay your bills...and you can get THAT much at any bank. I almost regret having opened an account here. They've never helped me in any regard...home loan...auto loan...personal loan...or debt consolidation. But they DO have convenient locations and SOME of their tellers are friendly and personable. I'll give them that much. I enjoy the convenience of online banking and online bill pay...but the website for BFCU online banking is constantly "down for maintenance" or "having technical difficulties". I've inquired several times through the years about the problem and have been told "there are big changes coming that will yield a major improvement" but having heard it so many times for so long its beginning to sound more like an unfulfilled political campaign promise. Would I recommend BFCU to a friend? I wouldn't recommend BFCU to my worst enemy!
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January 2023 by Wayne Harris
IAM not happy with this bank anymore this bank use to be good I lost a lot of my money with this bank my bill did not get paid cause of pending transaction took forever to pay my bill now my electric going get cut off the employee David lie to me an told me the electric company got paid this is not good customer service
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January 2023 by Wayne H
IAM not happy with this bank anymore this bank use to be good I lost a lot of my money with this bank my bill did not get paid cause of pending transaction took forever to pay my bill now my electric going get cut off the employee David lie to me an told me the electric company got paid this is not good customer service
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September 2022 by Norma Lucas
Ruth at this branch has been kind and helpful
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June 2020 by Delmar Marsh Sr
Amanda, who helped me open a account, was very PROFESSIONAL, and explained everything perfectly, in a matter I understood the first time she explained..I am very happy to have been referred to this credit union by Shady Grove Baptist church, and even more pleased to have been taught what I needed to know by her... I'm pretty sure this is the first time I opened a account, and didn't have a single question, afterwards.... I have told 3 other people to definitely go to your branch and ask for her since my experience there... TY for your business, and her knowledge.... Was desperately needed...
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March 2020 by Katelynn Fread
I came in to close on a loan and Erica Baker was very quick, nice and helpful! This being my first loan, she made it very simple and worked with me to get the best rate! Highly recommend this place! ??
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December 2019 by Hortensia Ruffins
Its 451pm and the doors are still open customer service was amazing
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March 2019 by Theresa E.
The folks at Barksdale Federal Credit Union are always friendly and helpful. The services the business offers are varied. We went in for investment advice. But I've used BFCU for car loans, personal loans, and debt consolidation. (In addition to banking) there are plenty of locations, making BFCU convenient.
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March 2019 by Karl Pearce
The staff are always friendly and fast as possible in their service. They are helpful and resourceful in assisting you with your banking needs and guiding you in the right direction on what to do with your money.
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March 2019 by Bryan Hebert
They force you as a costomer to wait 60 days for overftaft protection but then allow radom compAnies to overdraft your account
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January 2019 by Susan Breeland
Great people!
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August 2018 by John Bannister
Staff is nice. Very slow, and policies are limited to immediate area business
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February 2018 by Archie Davis Jr
Best bank in the area. Gave me a loan few years ago. The service is great.
