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January 2024 by Cassandra Gipson
Josh had superb communication skills and very friendly
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January 2024 by Ziggaby
They'll lie to you to upsell.I've visited this location several times this week, trying to upgrade my phone. Each time, I've called them while driving there, confirming they have my phone, and upon arrival 10 minutes later they've said they're out of stock of the phone, & tried to sell me a more expensive one.
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November 2023 by Laura McLeod
I’ve got to say, I’ve previously rated this store 5 stars a couple years ago and still would rate Kiki the same. However, she was not working on my last visit and my experience was MUCH different. I literally chose to pass another AT&T store to go to this location because of the amazing service I’d received here previously. I had already spent over 3 hours on the phone with AT&T and had the worst customer service with them maybe ever. I drove to this store and was told I would need my drivers license and that they would not accept LA Wallet that even my bank accepts. I’d left my license on my kitchen counter that morning while trying to verify my ID with the My AT&T app and even called to ensure my next up upgrade was ordered and all clear. It wasn’t apparently and nobody seemed to be able to help me even after all these HOURS spent on the phone and placing the order on the app the day before. I drive home and BACK to this store just to sit there for over 25 minutes without anyone even acknowledging I was there. I waited another 20 minutes just to be told my phone was scratched and would not be eligible for next up (which was my first time hearing such) and I would have to pay to add another line to upgrade my phone. I will say the gentleman that assisted me was friendly and knowledgeable but I don’t recall his name. Overall, extremely disappointed in the service I received as a whole from AT&T as well as some of the other rude, inattentive employees at this store. I will not be back and considering switching my cell service, home internet, and cable company after this experience.
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November 2023 by Sharon Locke
From the time we entered the AT&T store on Airline the customer experience was the best!!! Anitra Robinson is a keeper...very knowledgeable and kind to her guest!
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November 2023 by Sonya Coleman
They were very nice the manager that helped me was on top of it he know his stuff everybody was great thanks guys
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November 2023 by J C
Do NOT get ATT. The cell service for the Shreveport/Bossier area is advertised as "5G" but the actual speeds are more comparable to dial-up.
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November 2023 by Elaine Graham
The customer service was amazing!! The reason why I'm giving this is because I've been getting the run around for the last 2 weeks on my internet and had to cancel my service.
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September 2023 by Jan Hutchinson
Zack was awesome!!! Very helpful for a senior citizen like me! Thank you, Zack!
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September 2023 by Word Wise
I think whoever is running this location should be made aware of unethical activities occurring at/in/around this location. Two female customers visited my competitor store and were advised they could get certain credits as a new customer or add a new line of service if they opened new prepaid lines with a competitor and in turn ported those numbers to AT&T. After explaining or attempting to explain the process to the two young ladies they left and returned to competitor store (I’ll refrain from listing our name) with their sales associate who identified herself as an AT&T employee in non-AT&T attire driving a black SUV. The said At&t employee went on to explain she was just trying to “help” the young girls out and didn’t want people to think she was committing fraud. This struck me as odd behavior as employees are not typically in a ride along situation. Please be advised.
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August 2023 by Chasidy Solomon
Keke at the Airline Dr location in Bossier City customer service was top tier! She was quick, informative, and had such a positive attitude. My overall experience as a customer was great!
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August 2023 by Joy McGuire
Staff is very friendly and extremely helpful. Will definitely go back to this location for all our cellular needs!
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May 2023 by Quenton Alderman
3 stars due to product quality. Nice helpful staff. S23 promotion is a sham. My S10 phone ran twice as fast.
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May 2023 by Kasandra P.
Great customer service, anytime there is an issue on my account the managers and representatives are extremely helpful. I am always taken care of in the upmost professional manner, and leave happily with the greatest offers.
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May 2023 by Ashley Berg
After purchasing a phone from a different store, I arrived at AT&T and asked for her assistance setting my new phone up. The lady went out of her way to help me and answered all my ?'s and when leaving I had no issues...It is very seldom that I have had the experience of great customer service as I did at this particular location. Way to go and keep up the great work! For that reason alone is why I will continue to my plan with AT&T.
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April 2023 by Clint Dickerson
So Mrs. Tina made it the best experience I have ever had in a store. Not only did she help me with my needs she went above and beyond to help me. Wish there was more Tina's in the world. Thanks so much!!!
