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January 2024 by Charleton East
When my Mother in law needed a rental car and no one else in town had one, American Auto Rental came through. They were great to do business with, very reasonable.
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December 2023 by Kelsey
If i could give them no stars i would. First of all they are so unprofessional and clueless to their own policies that constantly change. They are so expensive with limited miles. They are the worst car rental business I have ever been to. They have a billboard over there business that says cash accepted and the "changed their policy" and now it's not. Took 9 days to get my deposit back. Then all of a sudden they only take select insurances and if you have full coverage with a deductible you have to pay $600 for 2 days and they keep your $300 deposit which makes no sense. Its obvious they dont get much business because their lot is always full. Save yourself the headache and go elsewhere!
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October 2023 by Eric Davis
Did a reservation on Sept 1st and called to check to make sure that everything is good and they don't even have what I reserved. Their reaction was oh noone called you?Edit: Also that is a lie because I called you guys. Not to mention the reservation wasn't cancelled until I went online and did it myself. If you are going to do a service for a company you should have more accountability and not make excuses. Have a good day.
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September 2023 by Sarah Reifsnyder
We were charged nearly $170 extra after the agent neglected to extend our rental by a day, even though we asked at the desk (not over the phone) and we had been assured it was done. Double-check your contract before driving away.
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September 2023 by Loggerhead Solutions
Double check your contracts as Budget representatives here are incompetent or it'll be you paying for it later. They have the customer service skills of a toddler with a temper tantrum.
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August 2023 by Latonya Hawkins
They are a nice car rental place to rent your next vehicle..
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February 2023 by Weston Hollenshead
These ate the most polite and inviting people . HANDS DOWN , THIS IS THE ONLY PLACE I WILL RENT FROM , THANK YPU AMERICAN AUTO RENTAL
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January 2023 by Anthony Scott
Great friendly staff members great process and meet your needs all in 1 day TY American Auto Rental
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September 2022 by AK Romano
This company messed up my military move!!! I booked a Budget truck online on 9/7 for a pickup on 9/22. I get a call THE DAY BEFORE to tell us that they don't have or even carry that truck size!They blame Budget for booking a truck that they don't carry. Well, it would have been nice to know that TWO WEEKS ago and not THE DAY BEFORE a move across the country!
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September 2022 by A R.
This company completely messed up my military move! I booked a budget truck rental on 9/7 for a pickup on 9/22. I get a call THE DAY BEFORE to tell me they don't have that truck and Budget shouldn't book it online as they don't carry it. We'll, it would have been nice to know that TWO WEEKS prior!
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May 2022 by Vivian Hartwell
Called and made an appointment when we got there everything were ready ,customer services are great.
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March 2022 by Carlos Love
This is the shadiest rental car place I have EVER had the unfortunate experience of doing business with. They force you to rent for a minimum of 2 days, they impose a dally mileage limit they don't even tell you about, and they require the most identifying information of ANY company I've dealt with (even banks)!! I would NOT recommend using this company unless you want to pay a premium to be treated poorly!!
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March 2022 by Delecia Jackson
Excellent customer service, I had one minor issue that was resolved immediately. 10/10 highly recommend
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January 2022 by Linsay Culver
This is the only place you can actually get a rental car right now in December of 2021. I made reservations at 3 of the top companies to be turned away all 3 times I showed up for my reservation. The staff at American Auto Rental were professional and pleasant. They were willing to get me in a car with the best deal on mileage. They give 200 miles/day but after that allotment you pay per mile. I bought extra days and they reimbursed me the mileage I didn't use. It ended up being less than any of the reservations I had previously made with Enterprise, National, etc....Overall, I would do business with them before I went to a bigger company. I had no idea there are local car rental places. Hope this helps someone who didn't know either.
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October 2021 by Ronnie Roberson
First of all this was the only place in Shreveport or bossier that had a rental car available . They wanted a check stubs, utilities bill, two references and a few more other things that a was not told over the phone call. Waste of time and gas.
