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January 2024 by Creole Creole
Do not use this bank under any circumstance. I paid a utility bill with bill pay on12/10/23.today is 12/28/23 and the bill has still not been paid. I called Capital One and they told me I had to wait until 1/2/23 to have the money credited back to my account so I can then pay the utility company! So the basically took my money for 3 weeks and don’t care that my utilities have not been paid. They also refuse to contact the vendor and tell them that I paid 12/10!
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December 2023 by Joshua L. Waltrip
Absolutely love their ATM!Lets you choose your denomination of bills from the ATM! Ones, fives, tens, twenties and hundreds are your choices!
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May 2023 by shannon Hassell
Yes not nice at all they shut my account down cause of a scam that I didn't even know about it was a fake check and I thought it was real
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December 2022 by Victoria French
Everyone that I deal makes sure that I fully taken care of before I leave ?. They are the best. I speak of the Bogalusa Branch ?
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August 2022 by Heidi McGovern
Capital one is horrible! They closed my account but didn’t inform me and accepted my deposit but deactivated my debit card and holding my money from me!
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July 2022 by Chuck Foster
Friendly atmosphere polite workers.and manger's recommend 5 star service Excellent
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March 2022 by Mario Victory Mallard
Thanks ?
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December 2021 by Music Veins
I have banked with Capital One for 19 years. Even before it was Capital One.As of today, I am switching ALL of my accounts. After sitting 20 minutes in the commercial lane to make deposits; she refused because I had $19 in ROLLED change on a $1200 deposit. This has never been a problem w any other teller. But since it is suddenly an issue. There are an abundance of FDIC banks in the area w better standards and I'm choosing to do business elsewhere.
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December 2021 by Yani Torres
Rachel was so helpful and informative. She went above and beyond to complete my transaction.
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May 2021 by Haley Palmer
My business loan had been approved for home health, went to recieve my funds at this specific bank. Was asked to identify myself which i did by sending state drivers license, Then was asked what my business id was. considering i am self employed with and only working for one elder at this time i have not ever needed, so then explained on my loan i did not need one. The teller then explained i needed a business account to accept the loan that was not only already processed but i had BEEN cashed?! I began to ask well this has already been transferred and cashed. She then proceded to explain she was now putting my account on hold. I asked why this is my personal account as well as busineess. with no explaination my account was locked for 48 hours. I gave up questioning and left to only get in my vehicle and call customer support like she had explained to do, i did and in turn was told to talk to the superviser at the bank they will help. So today i did just this. I asked the superviser to unlock my account for personal use, which he did but then asked me to take out my personal money because he was now Closing my account for good? I still have not made a complaint or even argued, but this is not ok in anyway. I was not given an explanation as to WHY i had to close my entire account? Now i will have to open a new account and my business loan has been on hold. This is not ok
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December 2020 by Patricia Driver
Outside atms easily accessible.
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November 2020 by Luckey Pope
Fast. Dependable
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June 2020 by Salt and Light Property Solutions
I went to open a business account and they forgot to get me and my wife to sign some required documents. We had to go back at a later date. We live far away so it was an inconvenience to say the least. Then I went to execute a large business transaction, wrote a check for it to take mo ey out of MY SAVINGS ACCOUNT! NSF charge because I didn't have the funds in there. That is not acceptable....not even a little bit to have checks ordered for my savings account. Unbelievable I hope they fix this accountability problem. I love Capital One.
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May 2019 by david hotard
Debit was stolen the week before last... ran my account to the negative spoke to a woman on that Thursday! A new card was sent out and she told me it takes 24 hours to get the funds back that was taken, even admitted to knowing the card was taken before I even called! Checked my account, no funds, called them back, oh it'll be 10 business days! Ok, it's been ten business days and still no funds! I call them back and one lady didn't recognize my account, I been a customer for like five years! I finally get someone on the phone and she gives me the run around something about “oh you need a case number†there was never a case filed.. so then she wants me to file a case... a case should've been filed the day I called not 10 days later when I'm supposed to receive my funds.. but you know something like this happened a year ago with the atm taking my money and not putting it in my account I called they ran me around but I was pretty nice about it... now I understand how their policy works if you lose your money anyway shape or form even if it's by their machine! They will not pay for it! Cause I'm such a nice person and I love capital one so much everytime I get the chance I will steer people away from this bank! I will be removing my money from capital one as soon as I get the chance! What a bunch of damn sorry crooks!
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December 2018 by Shabay Carter
Excellent customer service. Willing to help you achieve your finanical goals.
