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February 2024 by Dejanara Baker
For all of your insurance needs please check out Matt, and Ms Diane, they were extremely helpful and knowledgeable. 5 stars weren’t enough!
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February 2024 by Alice Matlock
Lisa Dilt’s office is very thorough when planning for individual needs. She and her staff provide great customer service and are always helpful and friendly.
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January 2024 by trena davis
They are still around, you walk in and feel honesty, care. TY
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November 2023 by Mary Salvail
My long-time SF agent retired and I was randomly assigned to someone else. I called and changed to Lisa Dilts as I had heard many positive things about her office. I have been very pleased with the service that I have received and they are always responsive to calls and e-mails. I also like the community aspect of this office as Lisa took part in a Shreveport Green tree giveaway last year. I went and she helped load my car with a couple of trees. Highly recommend!
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November 2023 by JENNIFER MARTIN
Lisa and her staff are willing to go above and beyond to answer your questions and meet your needs. Diane is very knowledgeable and so kind.
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November 2023 by Deborah Salvail
Excellent service. always available when in need. I've been using State Farm for several years for home, auto and life coverage and never have I had any problems with the service. Thank you
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November 2023 by Bistineau Southern Railroad
I just recieved notice that my homeowners policy is being canceled due to "To Many Claims". No notices in the mail, no emails, and the only phone calls we get from state farm are to sell us life insurance. The only other calls we get are to come because we want to do a yearly review of your policy to see if we can adjust it to save you money. No voicemails when I cant be reached by phone saying hey, your getting close to a claim limit on your policy and your at risk of being canceled. I have various claims in on my home, but only one was ever fully processed and paid because the structure was involved in a fire and burned down. To get somebody from State Farm to come to my property to even look at damage, we were told to submit a claim. They come out and say yea, we will pay you 1/15th of what the damage is actully going to cost, or say its not even worth claiming. I talked to various people at the Lisa Dilts office including Lisa Dilts herself. First person couldnt find anything on my policy about a cancelation. 2nd person and Lisa said its an underwriting decision. I asked is there a document that clearly states that X ammount of claims over X ammount of time equals a cancelation of policy. I was told NO, there is nothing in writing that states that. Basicly underwriting looks at the policy claims and they decide to keep you or not. No policy to follow, no rules in writing, just somebodys decision when they decide to look at it. What if the underwriter is having a bad day and said to hell with that homeowners policy without looking at it? This seems very unethical and unprofessional for a company to do since there is nothing in writing.
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November 2023 by Kimberly Simon
Lisa and her team are always efficient.
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November 2023 by chris pulliam
Always been nothing but helpful! Never get put on hold, always answer my questions and give top tier service.
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November 2023 by Clint Dickerson
Lisa Dilts statefarm is an awesome place to do business. I have used many of different outfits for personal and business insurence needs over the years and you will not find a better staff to work with for all your needs! Mrs. Diane thank you for always taking care of our personal and business needs!!!
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November 2023 by Daphne Thomerson
I am a new customer with Lisa Dilts and her team. Matt was great setting up all our insurance needs. I have had nothing but great customer service with any of my questions or concerns. My daughter recently had a wreck not long after moving my insurance with Lisa. Diane and everyone has been very helpful during this process. Nothing like small town service!!
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November 2023 by Stephanie Grantham
We were with Sam Spivey for 30+ years and when he retired, we were with Lisa Dilts. I have had wonderful experiences with her and her agency. Highly recommend her to anyone.
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November 2023 by Annie Todd
Diane has always been a pleasure to work with! I've been with State Farm since forever and I have awesome rates and coverage, but Diane always checks on me to make sure I am covered for everything my family might need. Highly recommend!!
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November 2023 by Brittany Koiner
Lisa Dilts office is amazing! My Rep is Diane Salvail and she is always ready and willing to help in anyway she can. She's very professional and kind! The receptionists are always nice as well!
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November 2023 by Carol Woodward
Great place to do business. Thanks for taking care of our family’s needs.
