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June 2024 by David Weinstein
Brandon Hein was exception tremendous patience and superior service. Set the benchmark
For customer service
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June 2024 by Lacy Bofinger
Bofinger's Tree Service has been using Verizon for years and pays a fortune for our 13 lines!!! A phone broke and I have now spent 7 hours on the phone trying to get it replaced, becasue WE DO HAVE INSURANCE. BUT that insurance is through a third part!! Everyone I dealt with today sent me to someone else and was absolutely no help!! It is so sad that valued customers are treated this way!! As office manager of a large business, I did not have 7 hours to deal with phone issues and ultimately to have no answers and nothing done! This is not how a business should be run!! This is absolutely a sham! DO NOT BUY INSURANCE WITH VERIZON, they have no control over their third party awful insurance carrier ASURION! Horrible day with no conclusion!!
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April 2024 by Dylan Crew
Melody is probably one of the best account specialists I have had the pleasure of working with after over a decade of doing business with Verizon. She helped me convert a personal account to a complex corporate account and handled everything flawlessly. The process took around a full day in store and a few days of back and forth after, however we saved a lot of time and money in the end and we now have everything we want! Thanks so much Mel!!! Your kindness and expertise are SO appreciated
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March 2024 by lloyd wardrip
The only place I've ever experienced being charged a service fee to pay in cash and had to have exact amount as they don't have cash drawer to make change. As well the salesperson I spoke with to attempt to lower my monthly bill could only come up with a savings of less than $10.00 for a 2 phone plan.
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February 2024 by Noah Taylor
I came in looking for help activating my new phone, and I was impressed by the service. Gabe was the service rep helping me, and he was helpful, knowledgeable, and efficient. Would highly recommend this location
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January 2024 by shaft gaines
Great place to buy you Verizon products!
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November 2023 by Alexander Aucoin
If I could give a zero star I would. I went into the store seeking a free phone package since I would be switching over to verizon from a different carrier. I was in the store for nearly 3 hours as I was passed around to the manager since the person who helped me did not know what to do. I made it very clear that I was wanting an upgrade that would be free, or close to it, since my old phone was in fine condition. They assured me many times I was not going to have to pay for the Iphone 14 they gave me and that it would be "practically free". Turns out, I am stuck in a 36 month payment for this phone and they have been no help in trying to fix this since going back. They lied to me for a commission on selling a phone, and I'm sure I wasn't the first or the last. Will only be going to an official Verizon from here on out, not a licensed wholesaler, and especially not the one on college.
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November 2023 by Rob C
5 stars even though they couldn't help me. They tried for an hour and had the best customer service I have ever seen.
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October 2023 by Sean Trotman
DO NOT GO TO THIS LOCATION. Even though it looks like it, this is not a Verizon store; it is a cellular sales "authorized retailer" that is impersonating one. Their salesperson lied to me to get me to purchase a phone off of contract and would not take it back even when Verizon corporate told them that they needed to. Throughout the last couple weeks I have been lied to an additional several times, even being given a FAKE phone number by their store manager (which I repeated to them multiple times). If you need to shop at a Verizon, I highly recommend going to the location on Seigen or Bluebonnet as they are close by and don't knowingly take advantage of and lie to college students.
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September 2023 by Sean T.
DO NOT GO TO THIS LOCATION. Even though it looks like it, this is not a Verizon store; it is a cellular sales "authorized retailer" that is impersonating one. Their salesperson lied to me to get me to purchase a phone off of contract and would not take it back even when Verizon corporate told them that they needed to. Throughout the last couple weeks I have been lied to an additional several times, even being given a FAKE phone number by their store manager (which I repeated to them multiple times). If you need to shop at a Verizon, I highly recommend going to the location on Seigen or Bluebonnet as they are close by and don't knowingly take advantage of and lie to college students.
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September 2023 by Jen T.
PLEASE do your due diligence before buying a phone from this store. You can get the same phone from the Verizon website OR the Apple store for hundreds of dollars less. This is a PRIVATELY OWNED store and is NOT owned by Verizon in any way. They will sell you an overpriced phone by saying your carrier will not allow you to finance it. That way you can't return it and the salesperson makes their commission. If you are a Verizon customer, and you have problems returning a phone, you can make a claim with Verizon's fraud department. They are aware of the situation with this store. My college son was told he could not finance his new phone through our Verizon plan, which was a lie and ploy to get him to buy it in full. He asked for the 128gb Apple phone only later to find out it was 64gb. The store refused to return the unused phone. Verizon's supervisor 3-way called the store and spoke to the manager, Nathaniel. Nathaniel wasn't aware of Verizon's agreement with this privately owned store allowing Verizon customers to return a phone within 30 days. Nathaniel provided us with a disconnected phone number for the other manager, Sean. And from there, contact numbers for the regional managers, Chad and Alec. One after another sent us in a whole different direction. It's almost laughable at this point! Beware!!! This is a shady business hiding under the Verizon Wireless name.
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September 2023 by Tarrance Alex
In and out friendly service
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August 2023 by Darick Troutman
Very nice clean professional store if you are a Verizon customer or you're interested in Verizon this would be the store I would highly suggest
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July 2023 by Chosen Watson
The staff on College Drive are always super friendly! Went in today to see how much my bill was to get my phone turned back on and Jay Q. (I hope I got that right!) was very sweet and helpful! Thanks for the help Jay :)
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July 2023 by Lalah Butler
Dennon was great! My phone blacked out the day before and he was not only personable, and friendly but he was able to get me a new phone with a promotion under 30 mins.
