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March 2024 by Mackenzie Davis
Had an appointment for 9am, I waited for 45 minutes and no one was in there to help. It’s like the office was closed, lights off and passport office door locked.
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February 2024 by Nikolai Leday
I went on a Friday at 9 am without an appointment looking to get a passport. Granted I didn’t have an appointment , I was hopeful I would possibly be able to get my passport process started. Others in the waiting room had appointments all before 9:30. 9:30 came around and the office was still closed and no employee in sight. I decided it was not worth my time to wait further so I left.I made an appointment online for the following Wednesday at 9:15. I arrive at 9:05, no employee in the office. Three other people with appointments arrived after me. I patiently waited until 9:50 when the employee arrived. 50 minutes after they opened! When I made it into the officeI was respectful and patient. I brought all the documents I needed and the employee was unnecessarily sassy like I was the one who was late to work. I didn’t end up leaving until 10:30.Go somewhere else for your passports.
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February 2024 by A E
Absolutely terrible. Our passport appointment was not on her list so we were turned away to make another appointment. Showed our appointment confirmation, didn’t matter. Just started at me and said it wasn’t on her list. Sure hope someone cares enough to fix what’s wrong with this place. There are too many negative reviews on here for this to continue not being a well ran facility. I submitted a report of this as well to our state representative.
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January 2024 by kat
Inside staff is beyond rude. Very snappy with customers and will not hold themselves accountable. Need an attitude adjustment for sure.
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January 2024 by Lana J
Package has been sitting here for days. Pathetic.
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December 2023 by Stewart Dowouis
Package made it from New York to this place in just 2 days. It sat here for a week and then was sent hours away in the opposite direction. That location sent it right back here where it is now just sitting. Makes no sense. It was scheduled to be delivered on the 16th. It’s almost the 30th, and I now have little faith at all that I’ll get it. What is going on here?! How does the USPs allow this center to operate this way?!
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December 2023 by RBY 1
Sent a package from Wisconsin on Dec 1st. Made it to this processing plant,then it went to Texas?, the. Showed back up in Wisconsin, called got it turned around sent back to this place Again where it sat for 7 days then shows back up in Wisconsin today...Need new management at this processing plant,contacted customer and everyone has nothing but delays and missed directed packages from this place. USPS Owned private but ran by the government? Shows with the wasted resources and "Eco" savings being used wasting time and energy.
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December 2023 by Courtnie Castille
Package was supposed to be delivered today. It was in baton rouge yesterday and is now in south Dakota. Can nobody read?
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December 2023 by Radona Brown
How's it gonna take 3 days for my package to arrive at the destination facility it was already supposed to be at!!!??? Yall play too much!! I have multiple packages "over there" for days and days. They were shipped on the 4th!
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December 2023 by Dean Pappas
Don't expect your package on time if it comes through here lazy,pathetic Louisiana us postal workers
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October 2023 by Gillian
every time my package gets to this facility it becomes late. my package was moving through the system and got to this post office yesterday and has been there since. it was moving on track to be delivered today (the delivery that i PAID for)but it isn't in my town bc y'all decided to keep it for at least 24 hours and it still hasn't moved yet. it's a real shame that y'all specifically are majorly contributing to the downfall of the postal system. y'all make more than most workers who do similar jobs (and make more than me) but i do my job better than y'all. highly embarrassing i'd be ashamed.
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September 2023 by Kayla Jackson
I sent mail from Baton Rouge to New Orleans on Aug 24th which was expected to be delivered on Aug 26th. It was last scanned on Aug 24th but has never left this facility. I’ve went to the post office where I sent the mail from, made service request, and called the 800 number & nobody can seem to help! This is really ridiculous & such a huge inconvenience. Do better!
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September 2023 by Darlene Ayme
My package left my post office from Youngsville LA on August 18th, and it was accepted on August 22nd to be sent to Tennessee but hasn't left there yet! This package is for my new grandbaby. Please find it and send it on its way.
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August 2023 by Love Nature
Sent a package with documents to be delivered to my son from this location with a tracking number. On the receipt, estimated delivery is 5 business days from the date of shipping. After 5 days, tracking shows that the package is still at Baton Rouge sorting location itself. After enquiry, staff saying that they can’t do anything after dispatching from their end. Only one person working at this location at that time. She mentioned to file a claim and they will investigate where my package and why the delay and let us know. What is the use of delayed delivery after the purpose not served. Very bad service. Didn’t expect that.
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August 2023 by Number 60
They sent my package back to the sender after they “couldn’t deliver it” to my address. BTW they’ve sent me packages before.
