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February 2024 by holly mariee
fitting room worker is rudeeee, don’t even waste ur time buying at this store. it’s all over priced and not worth it when u got people like the fitting room woman working? seemed like girl was just miserable
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December 2023 by Brianna
While my friends and I were in the store a guy with an orange top let us know that they were about to close in 10 minutes. He then proceeded to follow us around the store then exactly two minutes late he stated that his manager said we had to make final purchases now. My friend had a stroller and a young lady said if we wanted to go upstairs they could let us out upstairs. The gentleman that was harassing us let us out the door and told us we can leave as long as we don’t have any merchandise with us. My friends and I felt harassed and racially profiled. This was my first time at the store location last night and I will never go to the store again.
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December 2023 by Kura Reily
Paid more than I would like for my daughter’s Stanley Cup, that I never got and this is poorly made definitely not worth the money!
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December 2023 by Katina Chenier
Horrible customer service.
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August 2023 by CJ Anders
This store has a wide variety, practically everything you find online. If they don’t have it, they’ll order it for you and have it delivered free to your home. This place never disappoints I always find a few things I can’t live without!
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July 2023 by Wax
Employees are always rude and disrespectful it's embarrassing. One time I was going to check out and 2 people were speaking at the front desk to the side. They were both employees and I asked for one to help me check out and he snapped at me and said "Can't you tell what a conversation is, you can be quiet and wait". It actually shocked me and I just said "excuse me, what" and he told me to get out of the store, so I left.
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April 2023 by KJ Miller
Great location and options
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March 2023 by Allison T.
Cutest store in Perkins Rowe BY FAR they are always on trend and the workers look out together and are very kind and helpful
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February 2023 by Maddie Scott
Wonderful store and staff except for one employee today. My friend came into the fitting room to help me button my corset that I couldn’t reach. A few minutes later, an employee yells at us through the door repeatedly saying two people were not allowed in a fitting room (there was no sign saying this so we had no idea). She kept yelling—actually yelling—demanding we get out now, despite me not fully being dressed because it’s a fitting room.When I got out, she was fuming and standing in front of the door. I apologized as nicely as I could and asked where I should put the clothes that didn’t fit. She aggressively put her arm out for me to hand the clothes to her, and death stared me. She continued scolding me and my friend in a shrill tone, despite me being as kind as possible. Really trying to rack my brain as to what warranted her reaction but there was nothing. Just me and my friend not knowing two couldn’t be allowed in one fitting room.I hope she was just having a bad day but that sort of behavior really isn’t ever okay. Don’t know her name but she was tall with green hair.The rest of the employees were angels!!! This sweet person (i don’t know their pronouns) helped me with some returns as they were training at the register. They made such nice conversation with me. And then one of the managers, rylee, checked out my purchase. She’s an angel too! Loved the two cashiers.As a retail worker, I advise that the store checks in on the fitting room lady. She must be going through a tough time. Thank you! Have a wonderful day!
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April 2022 by Danielle K.
Love this store and their clothes (although very pricey). I came in one day after a day of drinking with my friends. We were not being rude or anything just having a good time looking at all their clothes and being silly. They asked us to please leave - this however was not the issue for me. I completely understood where they were coming from even after he was saying things about our age and the people we were shopping with (all of which are completely irrelevant to a sales associate's job). After a few weeks passed I needed an outfit for a concert and couldn't find something anywhere else. I thought it's no big deal I'll just go to urban. I was on my best behavior and made sure to not bring any attention to myself as I was already anxious to return. While I was shopping the same guy who asked us to leave and made comments was working. I kept my distance but it didn't take long for him to notice us and once he did he took no hesitation to out loud say "wow that's literally soooo funny" as he grabbed another coworker to tell her about me being there. It wasn't discrete and felt like blatant mockery. Had this not happened I would not feel the need to leave a review. I was just very disappointed that upon returning there was no lack of respect. And throughout the entirety of my shopping I felt uncomfortable and irritated. I asked for his name at the end and was informed "Juda*" is actually a manager! Moral of the story making returning customers uncomfortable is unacceptable especially when at such an expensive store. No one wants to spend $300 while getting laughed at.
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January 2022 by Trista Perez
Some miserable worker was very rude. Pay him more so he can get some joy in his life and be nice.
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December 2021 by Jp wassup
We went to urban outfitters to find cute clothes but when we went there we were not aware they were closed we pushed to to see if they were closed and them workers yelled at us instead of politely say were closed the employees are very much asl
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November 2021 by The Dead Traveler
They really don't have much of anything tbh sad actually.
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October 2021 by Anna Slack
Super helpful and great service! They always have the best perfumes!
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May 2021 by Meyoshia Williams
Went in store to do a return, first the guy wanted to give me back .12 cent for a $60 rumper, then the manager comes down and pretends he's trying to help retun my purchase. After 2 secounds of pretending he says he can't. Looks me in my face and tells me he cant take the item back bc its not on the receipt. Which it should have been on there bc i purchased the items all together at their New Orleans location. I manage a company and i know for a fact that you are supposed to take items back that are not worn, tags attached and my receipt was not expired. If i didn't have a receipt your still supposed to take the item back. After loosing out on $70 dollar's ill never go back there for anything. If i could have given 0 stars i would have, Poor Customer Service and the managar needs to be retrained!
