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March 2024 by Madeline LeBlanc
Used to be the absolute BEST! Unfortunately, it seems like most of the staff left and was replaced with a completely untrained staff. My orders been wrong the last 5 or so times, and today they helped the person in front of me and then told me they were closed an hour earlier than the scheduled close time.
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March 2024 by Shane D- FeDup
Super slow
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February 2024 by Tina Stone
I have never had a problem with Starbuck and am a loyal customer as we travel and visit stores all over the country. However, the manager at the store in Central, Rita, is rude and should not be in a management position as her customer service skills are very lacking, to say the least. I ordered on the app today and asked my grand daughter to pick up the order before I left town. We do this often and she is kind enough to do pick my order up for me. One of the drinks, however, was not handed to her at the drive through window. When she arrived at my home, I called the store. A young man answered and said he did not see the drink on the counter and it must have been given to someone else but she could drive back to the store and get one. I asked him if he could just refund my credit card, as I am not coming back that way. He said that he couldn't do that but could let me speak with a manager. Rita, "the manager", blamed my grand daughter but told me that she could give me a drink the next time I came in or I would have to come in to get a cash refund, otherwise I would need to call the app. Although it was inconvenient I understood but I informed Rita that I wasn't happy. Before I could explain why, which was because she took no responsibility for the mistake and instead blamed my grand daughter, she started ranting on the phone about how it wasn't their fault. Rita continued to rant on the phone, blaming my grand daughter and explaining to me how she should have known what was on the order and turned her car around after it wasn't handed to her at the drive through window. When I disagreed she said the "drink is on the counter". When I informed her that the young man I spoke with earlier said that the drink was not on the counter and must have been given to someone else. She then said she threw it away and sarcastically said "you don't want a cold drink do you?" At that point Rita became very defensive and argumentative even telling me that I was arguing with her, even though I couldn't get a word in. She kept saying that this was my grand daughters fault (she is 16 years old). I told her I wasn't happy and disagreed with her, explaining that this certainly wasn't my grand daughters fault. As a manager, she took no responsibility and never apologized for their mistake. I asked to speak with her boss (to complain about her) but she yelled over me and said she was the boss. I asked for the owners name and she continue to talk over me and accused me of arguing with her. I kept saying her name to try and interrupt her so that I could get her to tell me who the person above her is. The CC's that just opened will get my business in Central as this was the most unprofessional experience I have had with Starbucks and I don't believe the company should condone or put people in a management position that are obviously not trained or capable. Mistakes happen, but treating customers with such disrespect should never be acceptable.
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February 2024 by Don Lee
New location, clean, and very nice staff. ?
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November 2023 by purple juice
I went there 2 times 1 drive through second was going inside 2 girls who was in there was very nice took my cousin and I order best service and drink I ever got from Starbucks I recommend this Starbucks ??? happy thanksgiving to
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November 2023 by Mary Alice Mallett
Had all the ornaments for 2023! Yay!
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September 2023 by Spoopy Ghost
Great service, but they don't make coffee, they make milkshakes and pretend it's coffee.
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September 2023 by Tabitha Abbott
The service was great! The girl working was amazing, she made my drink perfectly for me.
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September 2023 by Dawn Robinson
Love my frappe's and addicted to my cold brews.
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August 2023 by Kimberly Larson
Grabbed my usual shaken espresso. Service was quick and my drink was yummy.
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July 2023 by miranda Large
Weekday staff is very professional weekend staff needs improvement there was a line around the building only because the rude female taking orders was too busy being messy with the girl at the window after waiting for 15 mins my order was finally taken just to sit at the window while they were being messy so I drove off I will be more than happy to by pass this Starbucks and go to the one in denham so I don’t have to deal with that unpleasant rude little girl she really needs to pull her long braids all the way to her calves back and stop swinging those things around it’s gross
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July 2023 by Mary P.
Damien was super helpful and really nice! He talked to me like I was one of his friends it made me feel very welcome.
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July 2023 by Belle Rose
Always excellent customer service..
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July 2023 by Belle Bell
Always excellent customer service..
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July 2023 by Vincent Bellone
this is new location the baristas top notch great work environment
