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December 2023 by Patrick M.
My experience buying my car from there is this is an old school dealership . I got lied to repeatedly by Charlie the salesman . I tried to contact the manager of the dealership and the receptionist seems she is there to block that from happening. I would try to stop my biggest enemy from buying a car from this place not to hurt the dealership but to help my enemy. When spending that much money you don't want to this experience . By smart go elsewhere. You don't want this kind of regret.
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September 2023 by Gerson M.
Tried to get maintenance done and they want to give me an appointment for it for nearly a month, In a month my car would stop running.
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July 2023 by Shaprece E.
Awesome experience with Johnnie Lee, I wish every car salesman was like him around the world!!!!! After shopping around for days. Robinson Brothers/ Johnnie Lee had the perfect used car for me, listened to my needs/concerns and did their best to accommodate. Very grateful for the experience and highly recommend. 10/10
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January 2023 by DannyJocelyn A.
This dealership is incompetent! I have a new Lincoln Corsair and was brought in for an oil change. FIVE hours later it was done. The poor elderly lady sitting with my wife was getting very hungry and waiting until my wife stepped in and confronted them on the length of time and communication. Tell people if you can't do it soon or bring back a different time. The second time a trim piece was loose and needed to be replaced as a warranty part. They were accusing us of a wreck which was untrue. They argued and finally had to say either get the part put on as a warranty or don't order. They said nothing and we left. Went to a different dealership and was told it was a warranty part and they would order it right away and even asked if they thought it was in a wreck. They said no indications of it. I asked to talk to a person in charge and seems they must work from home because no one was there that could make decisions or hear my complaint. The service person was unapologetic and showed me the door. They want to sell cars but do not provide competent service. GM here I come!
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October 2022 by Mary B.
Great location. Very accessible and convenient. Great knowledge service department. The Robinson Brother's team is very easy to work with. I like their inventory. Lots of really nice rides.
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September 2022 by Rocky C.
I can't speak for the sales department but as far as the body shop I would recommend going ANYWHERE else. They had my truck for over 3 weeks to replace passenger side mirror and glass and do some touch up paint work. When I called to check on it I got very little help, no return calls, vague answers, etc.... No regard for timing, me needing to update rental car company, etc.... Was told it would be ready on a day and 3 days later it still wasn't ready. Seriously avoid this place for any repair work.
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July 2022 by Justin E.
Booked a service appt on first of July for the 20th, when we dropped off the vehicle Tara the service advisor never mention to myself or my wife that the dealership was days behind schedule and that it may take a week for diagnosis! Wednesday rolls around and Tara reaches out and says we were able to diagnose your vehicle and you have a actuator that is bad and needs to be replace. I expressed to Tara that I had warranty and it was in my glove box. Tara acknowledge and told me that parts and labor on the actuator would be 1100 dollars! Later that afternoon I checked in to see if warranty was going to cover the cost, Tara said that my warranty does not cover the part and we would have to pay. This was confusing for me so I called the warranty department for my vehicle and they show zero claims on my explorer being made. Tara never reached out to my warranty department what so ever, even though she said she did. I called the ford dealer I purchased the explorer from and they helped me get the warranty info over to Tara, she called the warranty claim in and there was a discrepancy. The warranty shows in both of there systems that it should take 3 hrs to fix the actuator. But the dealer is claiming 6? So we reached out to Tony the sales manager and he explained that if you don't have a ford warranty then there is a third system that is used for the hours. This system is calling for 8 hrs? We where upset that all of this has happen and all we asked for was our diagnostic fee be returned. Tony expressed that won't happen what so ever and nothing we could do. I truly don't get how warranties can have one number and dealerships have another? Seems to be a scam by the dealer especially when they already claimed my warranty wouldn't even cover with out even calling in. Reached out to the General Manager and no return call from today what so ever. Such poor leadership and customer service!
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November 2021 by Heidi M.
I only went here to get a safety sticker for my jeep. The folks here were very kind, my appointment was fast and the price was reasonable. I happened to be in the area and needed the sticker that day. I doubt that I will go back, just because it's not close to home, but I would recommend it to anybody who needs a sticker.
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November 2021 by Cas T.
Excellent customer service and friendly staff, especially Johnny at the used car lot. Fair pricing for buying and selling a vehicle.
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March 2021 by Ashlyn S.
TERRIBLE customer service. I emailed and called for 3 days with the promise someone would contact me about the truck I was wanting to buy. After I requested info originally, they told me I would be contacted and then they raised the price by $1000. I asked if they would lower the price because I would buy it, cash in hand. The day they finally responded through email about it, they told me a salesman would be getting in touch and within 2 hours they SOLD the truck to someone else. I will not be buying or consider buying from this location ever again.
