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April 2024 by Gerry Hayes
The service was excellent the phone is not good supposed to be a update ?
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November 2023 by Sheila Mitchell
This is the ABSOLUTE BEST Metro PCS location I have ever visited!! I originally went on a Wednesday night about 10 minutes before closing. The lady working had an hour to drive home, so was obviously ready to go. But she took her time, and didn't rush us. She also let us know about deals that were starting the following day. Amazing employee! Unfortunately, I don't remember her name.I went back 2 days later and the manager, Deanna, was working. I couldn't get the phone I wanted when I walked in, due to circumstances surrounding the deal itself, but with Deanna's amazing help, I walked out with an even better deal. She goes above and beyond to ensure her customers are happy. Metro PCS couldn't find a better manager anywhere. She should be promoted. She is a valuable asset to your company.Anyone in the Plank Rd area needing a phone should definitely visit this Metro PCS location. From now on, I'll only go to this one!
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September 2023 by Jane
So I was trying to get a T-Mobile free phone the plan yada yada went to the Fredericksburg one and the girl was all alone on a Sunday and the place was packed soon as I went in and she didn't even acknowledge I stayed in there 25 minutes and finally I walked out I asked her if she had was by herself she said yes so I waited another day I went to T-Mobile or later that day went to T-Mobile in Dumfries and it was a woman who was already taken care of someone in the young man and he was so confusing and didn't know his product and didn't know prices that he quoted me three different things and was confused himself a gentleman walked in who look like he could be the owner he was listening but had his back to us and never interjected everything and I was thoroughly confused and was going to pay way more than I anticipated with a free phone all of these fees and the fees kept changing and the price of the plan kept changing and all of the stuff that I finally walked out in disgust and it's too bad because I had previously been a T-Mobile customer and really wanted to go back to them I'm sorry Metro customer and really wanted to go back to them but it just is not for me since someone doesn't know their product and has no idea what they're talking about. I will not be back!
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September 2023 by Tay Gobert
Great customer service ?
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June 2023 by Charles Seymore
Went well
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May 2023 by Jessie Kinchen
Deanna has been helping me for months now every issue she resolves !I
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May 2023 by Lynn Latimore
Ms deanna was very helpful caring thank god for her if I could give 10 I would great customer service skills so sweet she needs. A raise so amazing
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February 2023 by Eric Ross
I had a great experience while buying a new phone , because I was eligible upgrade. The Manager and staff helped me a lot.
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January 2023 by Sebastian Bessie
Deanna is very passionate and knowledgeable. She helped me and I was very pleased. The store was very nice and clean.
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April 2022 by Meta Verse
Boy once they take that money and put in register they don't answer no questions
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October 2021 by Jasmine Pitcher
Recently i went to a different location and purchased a phone the guy was respectful and good he gave me a good price on the phone and i got it then i went to to delmont village location and the lady in there told me that i got jacked and the phone was only half of the price that i paid , i went back to that metro and he showed me the receipt again with every little detail i felt stupid then went back there to add a line at delmont village to see if i can get it for the price she mentioned she told me a higher price than the first location i went to , they are playing games in there talking trash about the other stores like they are better it was a horrible experience
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June 2021 by Debra G
Excellent service for the second phone for an out-of-town family member. Could not have asked for better sales and service from Kyla Cook and the TMobile/Metro team!
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November 2020 by Donald Scott
8 Nov 2020. My my experience was excellent I had a problem with my joy tablet jumping offline. The employee was able to troubleshoot it and reset it it's working fine now thanks for the expertise
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June 2020 by irvine colman
they just try to push whatever suits their commission thats all , women try to flirt with ya just to buy a phone
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January 2020 by king david
they are the worse location among all their prices is 60 dollars higher than the rest
