-
January 2024 by Sylvia Wood
Love my experience with them. I’m a first home buyer and Brandon walked me through the whole thing. Then Stinson handled all of paperwork and the closing for me and I will ? go back to him when I’m ready to buy again.
-
January 2024 by E A
My local GMFS reps in Alabama are amazing, but if i have to deal with any issues over the customer service portal; it becomes a nightmare every single freaking time.From getting hung up 3-4 times every single time i call. To a rep saying one thing then changing everything once the phone call ends. I’ll submit supporting documents that defend in my favor just for a rep to not read them and or lie without skipping a beat. I despise GMFS. Skip the drama and choose any other mortgage company. And i hate to say that with how awesome the office is locally to me.
-
November 2023 by Burney Morgan
Service was very efficient and courteous. Made our tight deadline to close. Thankful to the team at GMFS.
-
November 2023 by David Sampere
Team Larussa,We cannot thank you all on such great and professional service you gave us. This is having been the best experience when it comes to purchasing a home for one of our family members, Renee and I being Co-Borrowers on. The team worked together without no concerns or stress in an impressive time frame we did not expect. GMFS and your executive team should be just as proud as we are of you all. Keep making dreams come true and thank you from the Sampere & Wiedel Family.
-
September 2023 by ariel viator
Stinson and GMFS Mortgage were great and met all of our needs. We had a tricky situation with the purchase of our new home from family and Stinson was there with us every step of the way. He made sure we understood everything going on and he answered all of our questions (and trust me there were a lot of them). He never made us feel like any of our questions were unimportant and was always very accommodating to our needs. We are very grateful for all his help in the purchase of our family home.
-
September 2023 by Landyn Johnson
“Vicky” was VERY rude & unprofessional. She would not let me talk after her asking me questions and kept cutting me off. So I finally said “well if you would let me finish…” once I said that she went ballistic! Saying “You got me all the way twisted” and “Your gonna watch your tone & what you’re going to say to me” and kept saying completely over the line things. Then eventually hung up on me. Would never recommend speaking with this office. I called the 800 # for GMFS and they were a breeze and helped me and fix everything THEY got wrong in the matter of 2 mins, also apologized. Never in my life have I experienced this with someone in SUPPOSED to be very professional profession. Hope they record they calls, bc we do!
-
September 2023 by Reeves Walker
I had an incredible experience working with Stinson Lanoix at GMFS LLC.His availability during the homebuying process was unbelievable! I was able to beat several other competing offers because we were able to move so quickly with his help.
-
September 2023 by Gabriel Genre
Stinson and his team did a fantastic job of helping us through the process of buying our first house. Highly recommended.
-
September 2023 by Katie LeCoq
Stinson Lanoix is the best lender!! He’s helped me with buying two properties and each time has been a seamless process
-
June 2023 by Kamali Prochazka
DO NOT RECOMMEND!!! 1ST...our mortgage went from $2100 a month to $3700 a month in only 5 yrs on a FIXED RATE LOAN! Yet everytime we've called they've said they don't know why! We have had numerous professionals review our info & cannot figure out why this has happened. 2ND...the customer service is non existent & when you DO get someone they are either clueless or rude as ever. 3rd...we got a forbearance when covid caused time off work due to being hospitalized & they said they freeze your payments for 3 months. I heard my husband ask on speaker phone if it just extends our loan by them adding that due amount on to the end of the loan. The guy said YES. The next day I called to ask another person how it works because I wanted to be absolute sure. She explained & confirmed that it works the way that my husband thought it did. Nope. After the 3 months was up, the full 3 months worth of payments was due in full immediately! What is the point of a forbearance if that's the case & why did TWO people lie?!? 4TH...they reported incorrect info to the credit bureau. For the past 4+ yrs we haven't had any late payments. Yet our credit report shows that we have been reported as having approximately 25-30 late payments & each one being 120 days or more late! Do not let this company ruin your lives as they have ours!
-
April 2023 by Kim Cruse
I have been trying to get a partial lien release since October, 2022. I cannot speak directly to anyone in the department. I barely get a response by email. I have found very few employees at this bank will help me. I am a hardworking public school teacher. I've never missed a mortgage payment. This bank is so large that it does not actually care about real customers, only your money.
-
March 2023 by Jeff Salemi
The loan process was smooth, very quick and quite painless. Lance, Tommy and their team were a total pleasure to work with and I highly recommend them for any of your mortgage needs.
-
March 2023 by Johnston Smith
Absolutely the worst customer support and customer service I've ever seen. Thankfully I don't use them anymore. The only reason they aren't one star is that they answer the phone fairly quickly. Their customer portal looks like a time machine was used to bring back an Compuserve home page from 1994. Thankfully we drafted our mortgage directly because any change or notices via post come months after they are of any use. Just a poorly run 3rd rate company run out of Baton Rouge.
-
October 2022 by Ashley Wallace
I am so thankful and appreciative to have closed on my second home with the help of the Larussa team. I have worked with this team before and I was more than willing to cooperate with them again. Throughout my buying process I faced many challenges and I began to get discouraged but Ryan assured me that he will exhaust every opportunity for success.The communication between the Larussa team and my realtor (Lisa Marshall)was amazing. I couldn't be more happy with my new home or my decision to begin this journey with GMFS.
-
October 2022 by John Chouccoli
Aaron Taravella and Charmayne Brown were both phenomenal in helping me get approved for my first mortgage. I was able to use my VA loan which helped even more as far as down payment and closing costs were concerned. Will be using them again for our next property. Thanks again AT.
