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March 2024 by Jesse Jensen
This is the roughest Embassy Suites I have ever stayed in. Usually, when traveling, picking an Embassy Suites is a safe bet. Not this one.Road onstruction makes it very difficult to even access. Takes forever to get in and out of there.The staff was the lone bright spot. Hard working and helped as much as they could.The rooms are old. I stayed when it was cold out ( high 40's at night). My room (801) had no heat and a 1 inch gap under the door. So the cold air blew in under the door all night. I ended up having to stuff towels under the door and then use the hair dryer to try and warm up the room. My room had no note pads/ no soap/ and one lamp didn't work. I had maintenance come up but couldn't fix any issues.They were able to move me to a different room on the 2nd and 3rd night. Which was much better but still old & and outdated.Rooms: Old & outdatedNearby activities: Bad traffic & road construction.Walkability: A couple of restaurants nearby.Food & drinks: Decent bar & food at the hotel.
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March 2024 by Italia Campuzano
Definitely does not hold up to the Hilton standard. We first checked in using our digital key but then requested a new room after our original room had an odor, insufficient towels and the shower was clogged. Switching rooms was easy. New room was decent. Breakfast at this location sucks! Not a whole variety of food provided like other embassy locations. Overall, left feeling unimpressed and will definitely not be back.Rooms: Outdated and not properly stocked.
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March 2024 by Will Saba
Friendly staff, hotel getting old. Slow elevators, sometimes 1 of the 2 is broken, using stairs is not an option, because they do not exit on first floor, just to outside.
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March 2024 by R.L. Miller
I feel ripped off. What a dump. There is water running inside the walls.
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March 2024 by Ann Borromeo
As a Hilton Diamond member, I expect a lot more from Embassy Suites. No tissues, no extra toilet paper, small bathroom, no bottles of water, no acknowledgement upon check in. Manager's nightly special doesn't include snacks. Self parking on surface lot is $7/night.
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March 2024 by Carlisha Johnson
The morning front desk agent was very welcoming. Marie The evening agent need to take some customer skills classes. First of all she had a mean look on her face as if she didn't want to be bothered. When we asked her questions she answered as if we were getting on her nerves.The room we stayed in was very nice, however, the bathroom didn't have toilet paper and towels. They should get the plumbing fix. We had to flush the toilet so many times for the contents to go down.
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February 2024 by Brian Freeman
When booking my stay, I was very concerned with the reviews others had left. Let me say that everything was great. If you are expecting a room at the Ritz Carton for a motel 6 price, then keep looking. I can say the room was clean, they are large, and the bed was so comfortable. The only negative would be that I wish the bathroom was a little larger, but not a deal breaker. The evening reception was great and the breakfast is amazing. I stayed on a Saturday and the hotel was full of baseball and softball teams. The staff worked hard to ensure everything went well for everyone. Dont let the reviews scare you, this place is nice.
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February 2024 by Elizabeth Russell
Just want to give 10 stars to Atha for going out of her way to help me with my room today. I was needing some stuff for it. She was very friendly and greeted me with a smile...
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February 2024 by Peter Evins
This is the dirtiest Embassy Suite I have ever stayed at I travel regularly for my business the carpet the walls doors dirty filthy when I complained I was told the room was clean absolutely not no one came to check out my concerns then when I tried to rest in they start banging on my door at 8am Embassy Corporate Management should be ashamed they are bring there brandRooms: This hotel is the dirtiest Embassy Suite I have ever stayed at I travel regularly for business the carpet the walls the doors dirty filthy when I complained I was told the room was clean absolutely not no one came to check out my concerns then when I try to rest in they start banging on my door at 8am Embassy Corporate Management should be ashamed they are bringing there brand down
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February 2024 by Mychelle Ambeau
Well. Customer service did not direct us in which way to our room. There were 2 elevators on each side of the hotel, and we just chose one to get on. Luckily, the one we chose, our room was on that side. Also, we had to go to the other elevators anyway because one on the side we resided on was broken, and it literally took 15 min for it to get to us. The next time we just went to the other side of the hotel being it was people waiting, and it was super slow. Once we settled in for the night in the room, I went to take a shower, and there was long hair all over the shower wall, the floor, and the back of the bathroom door. This shows me housekeeping is not great at all and is half cleaning these rooms. I was kind of iffy about getting into bed (Are the sheets clean?). Anyway, the hair in the shower was awful. Also, the walls are so thin, while in bed, I can hear the person in the next room on each side of us, taking a shower and actually using the toilet in the bathrooms. I'm not a very heavy sleeper. Therefore, I could hear every time someone was in there. The plumbing also is not great at all. We had breakfast at the buffet. The buffet station was not wiped off from food drippings. So I only got bacon from there. However, the omlette station was AWESOME. The cook at the Omelet station was very nice and pleasant. He also kept his station clean while cooking. So yall might want to keep him there. I wish I had gotten his name. We checked out today so yall will know who he is that worked. Considering this is a luxury hotel, I would have expected better quality. The location is good, close to stores and dining.Rooms: Expected more being its a luxury hotel. Bathrooms was not clean.Food & drinks: Happy hour was nice. The bartender was very nice and made Great drinks.The omelet station was AWESOME! The buffet station was not clean.
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February 2024 by Martin Gregory
I had to move to at least 3 rooms because of a moldy smell and cleanliness they do keep their lobby clean and try real hard at breakfast .8Rooms: Were stuffy and moldy so be careful if you have allergies like I do.
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February 2024 by L Renaud
Hospitality is this Embassy Suites specialty. From the front desk to room service and service personnel all around, this hotel excels where so many these days fail. Every aspect of my stay was pleasant and relaxing. Professionally staffed throughout. Rooms were clean and sanitary. Room service food is excellent and welcomed after a long day of travel. Rooms are quiet and the location is convenient to the interstate.Noteworthy details: Clean and sanitary rooms. Quiet and well maintained throughout. Convenient to guest traveling through town.
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February 2024 by Tammy Mason
Rooms are not so clean breakfast was great the cooks and people that work there seemed unwelcoming I heard a lot of guest complaining about there treatment I also saw one guy tell a guest do you think you can move and the cook rolled his eyes and told the lady that order two things you sure that's enough and you could see she got inbressed
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February 2024 by joseph gutierrez
Hotel rooms need to be remodeled. Bathroom had water damage.
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February 2024 by SHANTEE BRYANT
Best hotel I've yet been to. The room was very spacious, nice, neat and clean. Loved the complimentary breakfast.
