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April 2024 by Jeffry Tircuit
Justin was great. He kept us updated during the whole process. Very professional and knowledgeable. Thanks Justin.
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April 2024 by chuck vest
Good service very knew theirProduct well
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April 2024 by Jose Gonzalez
We have been with Custom Security for over 30 years involving two residences and our office building and it has been a great experience in all aspects. Every single contact with their staff has been very pleasant & professional and we would not consider any other company for the services we get from Custom Security, none.
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April 2024 by Karen Whitman
Every interaction I have had with Custom Security has been positive. Robie was able to reduce my rate and set up a bank draft for me. She was extremely pleasant and very efficient. In addition, Miguel did some service work for me a while ago and was great also. I definitely recommend this company!
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April 2024 by Cheryl King
Just wanted to appreciate one of your techs. Miguel went above and beyond to get our system back up and running properly. He did not stop until he found the solution to the problem. Absolutely an awesome Tech!!!Kenneth Rawls.
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April 2024 by Jonathan Dore
Meagan Gunter in billing was such a great help. She helped understand my account and the services provided. She was so nice.
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April 2024 by Laura Smith
Meagan in billing is the absolute best! She was such a pleasure to work with! A+++
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April 2024 by Heidi Myers
Thank you, Meagan Gunter. We appreciate your assistance!
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April 2024 by Nina Sanchez
She was very helpful
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April 2024 by Jesse Pratt
Good job custom???
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April 2024 by Ashley Arnold
Meagan in the billing department was extremely helpful and very patient and kind.
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April 2024 by Crystal Adcock
Meagan in billing is such a doll, so patient, and always so kind.
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March 2024 by Scotty Adams
Custom security doesn't just offer security. They offer a customized experience. Taylor could not possibly have been more helpful when we called in. In fact, every time I have called anyone there, they have offered excellent customer service. If you are looking for a security system that works and offers superb 24/7 customer service, look no further than Custom Security.
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March 2024 by Pete Ordoyne
Contacted Custom to inquire about newer equipment. My existing equipment was original to the house when purchased and has lasted way longer than expected. It is time for an upgrade.After speaking with Arielle in sales, I was happy to discover that they could meet all of my needs, fit my schedule for the install AND the cost estimate came in under my expectations. The in home service was just as impressive. Austin (install technician) was a polite and knowledgeable professional. The install was not without location related difficulties but Austin had solutions. He answered all of my questions, addressed some concerns and then made recommendations that actually saved me even more money. My home was left as clean as it was before the install. I could not be happier with this experience and with Custom Security. Good people. HIGHLY RECOMMEND.
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March 2024 by Ron
When you get a system, any charges for equipment are rolled into the monthly monitoring. That usually lasts 36 months. After those 36 months, your equipment charge rolls into a "warranty", without your knowledge or active consent.I learned this after paying for this "warranty" for 5+ years after my equipment was paid for.I needed a new panel. The cost? $350.00, for an upgraded unit, when I asked for the same basic panel. After insisting that I did not need an upgraded panel, I was told the basic panel costs about $70. Instead of replacing it under that warranty that I never asked for, they decided the best resolution, for them, was to charge me $72, in monthly installments of $2, for equipment under warranty, because that's how warranties work?When asked about this, I was told, "How long do you expect us to cover the equipment", to which I replied, "As long as it's under this warranty I never asked for and have been paying unknowingly for 5+ years!"That was not an option.So to summarize:You will pay for the equipment, and after that, the payments will be automatically rolled into a equipment warranty that seems to cover everything except equipment, making it a scam, rather than a warranty.Finally, when I asked why customers were not contacted to see if they wanted this "warranty", I was told that would be too burdensome for Custom Security to contact customers about continuing the warranty.So, enjoy the scam, if you go with these shysters.My advice, pick any other company. Any of them would be better than this clown show.Update: I was just contacted and they offered to bribe me to take this down. No thanks. This is all factual and people should know how Custom Security operates. I didn't name names because this isn't about specific people. This is a Systemic anti-consumer approach. You also now have a pretty good guess as to why there are so many positive reviews and so few negative reviews.Update2:Lets take a look at the likely ways this occurred.1. A rep, with a 20+ year work history at Custom Security decided to shaft a customer, for no reason whatsoever. They somehow had no idea of how policies there worked and no concept of the meaning of the word warranty.2. It's just how Custom does business, and a 20+ year veteran of Custom Security was following the policies of Custom Security.Pull out Occam's Razor and decide which of the 2 above scenarios are most likely knowing the Rep was 20+ year veteran of Custom Security.
