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April 2024 by Jesse Smith
Great bank
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March 2024 by Tiffany Magee
I SERIOUSLY wish I can give a -5 star, but unfortunately I had to give a 1 star, reason why, the customer service SUCK, I was in a dilemma and I asked a question of why the bank doesn't do the temporary cards anymore, " oh idk, I've been here for 6 months, and they wasn't doing them when I came abroad" oh that's very understandable, I told them my card comes in on the 8, but my bills are due on the 1st and is there anyway you can help cuz I really need my credit card and other bills to pay.."well if you have another card or another way that you can pay"...uh, yeah, could you transfer to your supervisor, thank you..no apology no going the extra mile to really see what she can/could do, I called the 800 number and he apologized and gave me 2 options and I pick the 2nd option and he's sending my card within 2 to 3 business days so I can pay my bills on time, and I told him about my LOCAL branch and that the customer service SUCKS and that he is the real MVP and I thanked him soo much for his help and taking the time out for his help, get it together College Dr. branch
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December 2023 by Melvin Hasselbeck (Whitey)
Need more bank clerks inside . My wait was too long ... Not good ... Step up the clerks . They are slow , not very happy . This is one of the worst locations I've been too .. the people working inside are not very business like
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November 2023 by Eve Jupiter A
Horrible service. I stood in lobby over 45 minutes not even being recognized. No directions on how to see representative so i just stood by door waiting for someone to acknowledge for assistance.All that wait to be told i could not be helpedPoor business
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November 2023 by Eve A Jup
Horrible service. I stood in lobby over 45 minutes not even being recognized. No directions on how to see representative so i just stood by door waiting for someone to acknowledge for assistance.All that wait to be told i could not be helpedPoor business
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October 2023 by Oxana Bystrova
Very low quality of staff! We were really able to do everything we planned in another bank!Moreover from the first sight of that woman who came up to us with her fake smile and rolling eyes we could see she was not going to do anything, but had to get the whole experience of her attitude which she doesn’t live up to.
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October 2023 by Jenny From the block
Very low quality of staff! We were really able to do everything we planned in another bank!Moreover from the first sight of that woman who came up to us with her fake smile and rolling eyes we could see she was not going to do anything, but had to get the whole experience of her attitude which she doesn’t live up to.
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August 2023 by Eric Stratton
Slow, unhelpful, poor customer service.
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August 2023 by Melvin Hasselbeck
Need more bank clerks inside . My wait was too long ... Not good for me to stay with this bank
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August 2023 by Dooda
The people there are slow, and the atm takes your card normally you will have to go in and get it might as well go In and withdraw also you won’t get any help once they realize that can help they stay asking questions real nosy
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July 2023 by Alether Winn
Amazing customer service
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July 2023 by Eric Miller
The banker told me to go home and do my banking needs on the computer. Terrible response. The lady had trouble using the computer because her nails were so long.
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June 2023 by hannah pedigo
The slowest and most unhelpful banking staff I have ever encountered. Was there a total of 2 hours opening a checking account after trying for an hour online and being told I could not open one. Go to literally anywhere else.
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January 2023 by Cecil B.
I have been trying to add my husband to my account since Tuesday every time he tries to except the so called invite it hits a snag. We went to the bank on Wednesday and Friday to try and get the problem solved. The 2 managers we worked with both very nice, but the problem is still not solved. The managers just like my husband and I had to call customer service, and talk to managers on their end. The manager on the phone with the manager at the bank site told us to wait 24 ho and try again, waited at least 30 hours tried again, problem still not solved. I have called every day since Tuesday I don't know how many people I have talked to and had to give my information to but it's way to many. When I opened my account we had at least 6 locations near us now there is only 1 in the worst part of town traffic wise and crime wise. I will be looking for. another bank. All this started trying to order checks when I got hacked by calling one of their so called customer representatives.
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December 2022 by omar abdul
Florida boulevard Capital One bad customer service... Deal with machines much better.
