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June 2024 by Carly O.
I made an appointment with Kimberlee and she canceled asking if we can reschedule because she had graduation to go to. We set it for the following week. The day of My second appointment I'm waiting around for her phone call. When she's 30min late I call to see if everything is ok because she's not responding to my text on the porthole. She says she's calling me back in a few. About a hour later I get a congratulations text saying my taxes are complete so now I'm really confused. I message her and again no response so I called and she said she messed up and sent me someone else's taxes she just finished and to give her a minute and she'll be calling me back. I wait a few more hours and it's now 7pm, my appointment was at 11am. I messaged her that she wasted my whole day and she responded saying she's busy and she has other stuff going on. I messaged her that I'd really just like to finish them and she didn't respond till a week later saying she's ready to finalize. I messaged back ok and when but it's been another week with no response , I've even tried to call but no answer. I feel uncomfortable with someone this unprofessional having my personal information. This whole ordeal with this lady really upset me and I recommend going to someone else.
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April 2024 by Toy Dunn
The best tax team ever. Very professional, understanding, reply promptly and explain full details of what's going on. Weill definitely use Mrs. Kimberly again.
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March 2024 by Renee
At Assurance, you are guaranteed to receive exceptional service and you can be reassured that you're in good hands!
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February 2024 by Kristy Harris
I've been a client for several years! I'm so pleased with the services provided, and the excellent customer service!
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September 2023 by George Hunt
They provide excellent service!!!
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November 2022 by Kristy Guidry
First time I ever used a CPA. Was treated great by staff and felt at ease with all her knowledge to lead us in the right direction. Definitely a life long client now.
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February 2022 by Kristy Delvisco
First time I ever used a CPA. Was treated great by staff and felt at ease with all her knowledge to lead us in the right direction. Definitely a life long client now.
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March 2021 by Brad H.
If it had more stars. I will press the to..awsome, professional, and worth it.???
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March 2021 by Karen D.
I’m very pleased with the service and great hospitality!!!!
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March 2021 by Kenny L.
Knowledgeable, professional, and personal. Third year client % satisfied.
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February 2021 by Willona H.
Great service!!! Great workers!!!
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February 2021 by Eric S.
I'm always happy with you guys we get welcome in like family
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February 2021 by Judy P.
Ms. Kimberlee Collins was very professional and knowledgeable about the tax problem l was experiencing. I was extremely pleased with her service, advice, and would highly recommend her to others.
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February 2021 by Lydean H.
The service was very fast and I was in and out in no time.And it wasn’t expensive.Thank you for taking care of my business.
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February 2021 by Jane D.
I’ve been with Kim since I first started filing taxes 10 years ago. She’s truly the best , she knows her stuff & the whole Assurance team is always warm, welcoming & positive vibes.
