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February 2024 by Luke Morris
Great install process for 3 outdoor cameras. Helpful customer service and friendly staff
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November 2023 by Harshad Patel
Brandon out technician was very professional. He was able to answer all questions and provide instructions while installing our new system. New service works great!
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July 2023 by Gretchen Early
I’m very please with the service I receive in my home. My tech person Brandon was the best, he explained everything I needed to know. Answer all my question. Very knowledgeable of the information and the equipment. Once again thanks for being a local company. I’ve had the services for 25 years or more. On July 17, 2023 Mr Winston returned to fix a problem. All is well. Thanks for the service.
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May 2023 by Andrew Duffy
TheAlarm center experience was smooth and professional. My installation by Brandon Franklin was done quickly and cleanly. He was very through and explained the features and use of the system.
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May 2023 by - Jason -
Stephanie did an excellent job handling a difficult conversation pertaining to the cellular communication upgrade; complete with appropriate management engagement and a mutually acceptable solution. Composed, professional and cordial.
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April 2023 by Compt Tech
I had been having an issue with my mention sensor the last week or so, so I called to schedule an appointment for a technician to come out and check it. Alarm Center sent Winston. He arrived before his scheduled time was exceptionally polite and got straight to work. He changed the sensor in a short time and was very knowledgeable and is really a people person. Thanks Winston! And thank you Alarm Center for hiring such a great technician.
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March 2023 by dan daste
Winston did a great job put all our sensors on our replacement windows. We feel so much more secure with our system back up and running!!
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July 2022 by Ricardo Condemarin
Excellent Stuff and service during the process of getting my commercial system security system. Andrew service and manners are outstanding!!!
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March 2022 by Clarence Duncan
Caleb, Andrew, and Matt great technicians. All arrived on time for the appointment went over everything and got to work and finished the job and made sure understood the system. Office staff Whitley is amazing she is very skilled and makes sure everything is handled in timely manner.
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February 2022 by Jann L
We’ve used Alarm Center Security for many years (since they took over Cajun Alarm’s clients) and have always been pleased. When we’ve needed service, they’ve been readily available to repair our system, and every time we’ve accidentally set off the alarm we promptly received a phone call checking on us. Today we upgraded our system, and Paul, the technician, could not have been more helpful and knowledgeable. We appreciate great customer service, especially regarding our family’s safety and security.
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January 2022 by Robert H.
My business was just broken into, and my alarm system from Certified Alarms failed to go off. The technician came out but he could not figure out what happened. He did acknowledge that the system was engaged at the time of the burglary. I lost 3 brand new computers And other valuables. The alarm didn't do what it was supposed to do - protect my business. If you have this service, get something else, or you might become a victim of bad service - like me.
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December 2021 by Greg Graham
When you need them most is when your alarm is triggered. Did our annual alarm test and received no call or checks on us after 15 minutes. Called in and they said "well it was turned off within 17 seconds so we felt it was a false alarm". Then the woman on phone, Laurie, insisted this has always been their policy. I explained we test the alarm annually like and we always receive a call right away. And gave her an ominous example of what could have have happened in that 17 seconds. Did not seem to care, just wanted to debate things with me on phone.
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December 2021 by Mary Oubre
Extremely disappointed with this company! We utilized their service for 14 years we paid them without fail for 14 years. We recently discontinued the service because we are moving. They charged us for 30 days of service we did not receive. That is just low. I cannot recommend this company at all.
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November 2021 by Karen B.
Love this company and system! I had many different homes with security systems, and this current one is the best. Easy to operate, and love the convenience of using phone to operate our alarm. I highly recommend this company!
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November 2021 by Adam Use'
Horrible service and support. Did some research and found certified security. 10/10 would recommend over alarm center.
